I did never see any bad support But of WWW.FREELANCER.COM

Discussion in 'General Business' started by rickprihar, Nov 24, 2011.

rickprihar Peon

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After a long conversation www.freealncer.com support team was unable to assist, The ne name of support representative was "Sunshine"

You are now chatting with Sunshine (General)

Sunshine: Hi, my name is Sunshine. How may I help you?
The user of Freelancer: hi
The user of Freelancer: please have a look on this project
The user of Freelancer: http://www.freelancer.com/projects/Data-Entry-Blog/Press-Release-submission-Start-now.1190408.html
Sunshine: Before anything else, may I please have your Freelancer.com username?
The user of Freelancer: This buyer awarded this job to many but not responding now.
The user of Freelancer: "The Username on Freelancer"
The user of Freelancer: I want my payments back and want to cancel this job as the buyer seems like a scammer... so I dont want another bad review in my profile.
The user of Freelancer: you there?
The user of Freelancer: hello.....
Sunshine: May I please have your Freelancer.com username?
The user of Freelancer: I sent it to you already
The user of Freelancer: "The Username on Freelancer" again here.
Sunshine: Thanks for that information. Please give me around 2 minutes while I check your account.
The user of Freelancer: k
Sunshine: Thank you for waiting. Upon checking, the project is still open, it is best that you communicate with your employer directly in order to push through with the project.
The user of Freelancer: how to contact him directly?
The user of Freelancer: tell me
The user of Freelancer: and is it allowed in your terms to contact buyers directly?
The user of Freelancer: are you still there?
Sunshine: Please note that after the project has been awarded and accepted, if the employer and the freelancer wants to exchange contact details they may do so.
Sunshine: However, you will have to do it manually by sending a message to your employer using the Private Message Board and request for his contact details.
The user of Freelancer: I think you could not undestand exactly what i m saying.
The user of Freelancer: right?
The user of Freelancer: I m saying that he is not communicating...
The user of Freelancer: does it make sense?
The user of Freelancer: will you be responsible if he post a bad review in my profile?
The user of Freelancer: if you agreed to take responsibiltiy then I m ok to wait more.
Sunshine: As a courtesy, we can send an email to your employer regarding this issue. However, even if we cannot guarantee what action your employer will take as a response to this email, we still encourage you to wait until he contacts you.
The user of Freelancer: but if not then please remove me from that project.
The user of Freelancer: no .. i dont want to wait any more.
The user of Freelancer: I cant trust any buyer or on freelancer so please remove me from there.
The user of Freelancer: I have only one report incomplete that is only becasue of freelancer.com's wrong decision. and i dont want any thing bad again. because of any reason
Sunshine: Please be advised that our site merely act as an online venue. It is our part to introduce the two parties but the project's success rests only between the employer and the freelancer.
Sunshine: What will happen upon acceptance of the project is beyond our scope of support.
The user of Freelancer: then put there some option so buyer can send payments before awarding the job.
The user of Freelancer: or dont charge anything from providers before payments done.
The user of Freelancer: why you guys dont listen to Providerss?
Sunshine: In line with this, completion rate is system generated so we cannot manipulate it.
The user of Freelancer: but you can made changes when someone do something against freelancer.com
The user of Freelancer: right?
Sunshine: We sincerely apologize for the inconvenience this issue has given you.
The user of Freelancer: or if some provider is asking for some facility.
Sunshine: We always recommend freelancer's to ask for a partial Milestone Payment that is equivalent to the project's commission fee before starting the project since we no longer refund fees.
The user of Freelancer: why you guys dont put report incompletes also in buyers profile.?
The user of Freelancer: when elance is doing so.
The user of Freelancer: if you want to be batter than them then do this too.
The user of Freelancer: I cant wait any more.
Sunshine: You may opt to send your suggestions by submitting a ticket so we can consider that for you.
The user of Freelancer: Cancel that project or take responsibilty about htat project.
The user of Freelancer: have a look on my tickets.. .I did it many times.
Sunshine: Our site is dynamic time sensitive and it keeps improving to cater all our user's globally.
The user of Freelancer: and in that improvement process you guys are ignoring providers.
Sunshine: It is best to wait for the proper department's respond regardign your concern.
The user of Freelancer: every provider knows that in new dispute system no one provider can with the dispute.
Sunshine: Please be aware that the option to create a Milestone payment is now automatically being requested to employers.
The user of Freelancer: there is no department who respond agains our suggestions.
Sunshine: Kindly know that all suggestion tickets are being reviewed by our proper department.
The user of Freelancer: let say if buyer respond me today. and send me details, will your system increase the completion date?
The user of Freelancer: does any suggestion take about 6 months to review?
The user of Freelancer: I did submit this suggestion about 6 months ago and still no response.
The user of Freelancer: will your system change the delivery date if buyer send me details today? or tomorrow?
Sunshine: With regard to the project, we can extend the project's timeline for you in order to make sure it will affect your completion rate in a positive way. However, the request must come from both parties.
The user of Freelancer: where is your system supportive to me in this case? I m saying that buyer is not responding but you are saying I cant do anything...?
The user of Freelancer: Then how can you say that your system is supportive?
The user of Freelancer: why for me only?
The user of Freelancer: why not in all cases?
The user of Freelancer: If this buyer will post any bad thing about me... then you will be responsible for it and you will have to remove that.
The user of Freelancer: if you agree then fine.
The user of Freelancer: other wise remove it now.
The user of Freelancer: I m thinking it is freelancer.com's own profile to get payments.
Sunshine: As mentioned earlier, our site merely act as an online venue. It is our part to introduce the two parties but the project's success rests only between the employer and the freelancer.
The user of Freelancer: in terms of project percentatge.
The user of Freelancer: then stop charging providers.
The user of Freelancer: charge only from buyers.
Sunshine: Please be reminded that the commission fee gets charged the moment a project has been awarded to and accepted by the freelancer.
The user of Freelancer: your system does not take any responsibilty about any thing.
Sunshine: Our commission fee serves as the fee that we charge for fulfilling our main role which is to introduce an employer and a freelancer through our site.
The user of Freelancer: for what?
The user of Freelancer: to provide batter services right?
The user of Freelancer: then where are the batter services?
The user of Freelancer: the full system is bullshit.
Sunshine: Our site serves as your main venue to meet with employers and work on projects in order for you to earn.
The user of Freelancer: you were doing this thing in 12$ monthly membership in batter way.
Sunshine: For the employers, Freelancer.com provides immediate access to thousands of independent Freelancers with specific skills, without the need to place job ads or provide work space, insurance, etc.
The user of Freelancer: now your services are less then that time.
Sunshine: For the freelancers, Freelancer.com offers a constant source of part-time to full-time work opportunities, without the trouble and expense of advertising and self-promotion.
The user of Freelancer: I know it all.
Sunshine: Please refrain from using words with profanity.
The user of Freelancer: I know that you guys increase the membership fee and decrease the services accordingly
The user of Freelancer: will you please cancel that job please??
The user of Freelancer: you can see the PM between me and him that he is not responding....
The user of Freelancer: give me a final answer....
Sunshine: To Cancel the project on your end, please do the following: 1. Login to your account. 2. On the Freelancer.com Home Page, go to the Projects Table at the bottom, click "Freelancer View." 3. Click the "Current Work" tab. 4. Select the project; and on the drop down menu, choose the "Abort" option.
The user of Freelancer: will buyer blocked to post anything about me after this process?
Sunshine: Kindly understand that if the rpoject was cancelled, the employer has the option to submit an incomplete report.
Sunshine: Again, we sincerely apologize for the inconvenience. It is best that you give your employer a chance to communicate so you may proceed with the project.
The user of Freelancer: why?
The user of Freelancer: why he has otption to post report incomplete when he did not respond me and did not make any escrow...
The user of Freelancer: then why he has this stupid option that dont make any sense.
The user of Freelancer: in this way you are blackmailing me directly.
The user of Freelancer: once there was a buyer who was required the payments on his moneybookers.
The user of Freelancer: and he was agreed to send paymesnt on freelancer.
The user of Freelancer: he did put that amount in escrow.
The user of Freelancer: and when the provider send him the payments on moneybookers. you guys suspend that buyers account.
The user of Freelancer: and did cancel the escrow.
The user of Freelancer: means you guys take that amount was in escrow.
Sunshine: This can be a result of another issue on the account or project involved. The user may have violated or posted an invalid project which upon review the proper department decided to close.
Sunshine: Kindly know that the control over the Milestone payment's were given solely to users.
Sunshine: Please take note that in a project, the employer is the only one who can release the milestone payment and the freelancer is the only one who can cancel it.
The user of Freelancer: and can keep it themselves....
The user of Freelancer: good.....
The user of Freelancer: good business....
The user of Freelancer: I m sure that you guys have much accounts by them you guys do this kind of things.
Sunshine: Please do not accuse us such. The funds, will remain in the escrow and will not go to us until the employer decides to release or freelancer opt to cancel it.
Sunshine: Hi, are you still there?
The user of Freelancer: I know in that case escrow was canceld.
Sunshine: Hello! Is there anything else I can help you with? If you're temporarily away from your computer, I'll wait 2 minutes and then close this conversation.
The user of Freelancer: that provider is my friend.
Sunshine: To give you an idea, we do not allow projects whose content may create liability for Freelancer.com, harm its business operation or reputation, or cause Freelancer.com to lose the services of its suppliers. We consider the following projects as invalid and do not refund fees: PVA related projects eBay account creation Email account creations - includes social network accounts, etc. Money transfer and exchange Cloning of websites Captcha Projects Hacking Selling of end products Advertising services Selling of stolen scripts Buying/Selling of Accounts Craigslist Projects eBay Scam Projects
The user of Freelancer: it is happening now.
The user of Freelancer: was not before.
The user of Freelancer: any how...
Sunshine: Is there anything else I can help you with?
The user of Freelancer: tell me why the buyer will have option to post report incomplete when he did not communicate with me and nor give me any escrow?
The user of Freelancer: do you think it is friendly for providers?
The user of Freelancer: it is only freindly for you guys.
The user of Freelancer: so that buyers can blackmail providers after awarding jobs....
Sunshine: We do understand where you're coming from. That is why we give numerous warnings to freelancers to be careful in bidding and accepting projects.
The user of Freelancer: tell me what warning did you give me for this buyer?
Sunshine: In the future, we highly recommend that you thoroughly check an employer's profile first before accepting his or her project.
Sunshine: Review his or her feedback, ratings, and past projects in order to have an idea of his or her credibility and reliability regarding projects.
The user of Freelancer: tell me in this buyers profile where can I see that this buyer is not good buyer?
The user of Freelancer: how can I come to know that on how much projects did he post report incompletes?
The user of Freelancer: is there any way?
Sunshine: As mentioned earlier, review his profile, feedback, ratings and past projects to have an idea of the employer's credibility.
The user of Freelancer: let me send you a profile and tell me that on how much report incomplete did he postedd.
The user of Freelancer: let me send you link
The user of Freelancer: https://www.freelancer.com/users/feedback_1288026.html
The user of Freelancer: review this buyer and tell me how much report incomplete he posted.
The user of Freelancer: just review this profile and tell me how much report incomplete he did post.. it is very little profile....
The user of Freelancer: and after this please review the MCZ's profie and tell me how much report incomplete he posted...
The user of Freelancer: I think easy job... right?
Sunshine: Kindly understand that this should be done on your end. We are just here to assist you and suggest. You may also base it on your conversations if the employer seems to be willing and dedicated to continue the project.
The user of Freelancer: I m asking for assistance....
The user of Freelancer: dont worry...
The user of Freelancer: if you can find out this thing then it means I also can find this thing.
The user of Freelancer: if you cant find out this then it means it is bullshit system.
The user of Freelancer: at one side you are saying to review the buyers profile and other end there is no supportive system to review buyers profile.
The user of Freelancer: here I m looking for your assistence.
The user of Freelancer: assistance.
Sunshine: Asmentioned earleir, "As a courtesy, we can send an email to your employer regarding this issue. However, even if we cannot guarantee what action your employer will take as a response to this email, we still encourage you to wait until he contacts you."
The user of Freelancer: it is not proper solution.
The user of Freelancer: Now I have no time for his project.
The user of Freelancer: I did schedule his project but he did not contact me in time. Now I dont have spare time for his task.
Sunshine: You mentioned the employer is not communicating that is why we would like to assist you by sending them an email so they may respond in order to continue with the project.
The user of Freelancer: so now because it is his mistake that he did not contact me and did not make any escrow so his project should be canceled.
The user of Freelancer: If you really want to help me then please cancel this job with no option for him to post any review.
The user of Freelancer: or give me some option after the time passed so I can post a review to him that this buyer is not a serious buyer just time waster.
Sunshine: Should you wish to cancel it on your end, you may do so by following the steps we have given you earlier.
Sunshine: Please understand that we do not have control over the site's features.
The user of Freelancer: I also want that he cant post any wrong thing on my profile
The user of Freelancer: because it is not my mistake that he is not contacting me.
Sunshine: We sincerely apologize for the inconvenience this issue is giving you. But is is best that you continue communicating with them. There is also a possibility that they wont file an incomplete report against you.
The user of Freelancer: take responsibilty on you that he will never do so.
The user of Freelancer: if there is 1% chance that he will do so then I dont want it.
The user of Freelancer: coz I did not bread any rule...
Click to expand...

The other part is in comments...

rickprihar, Nov 24, 2011 IP
rickprihar Peon

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#2

Here is the rest conversation.

Sunshine: We apologize but we cannot guarantee that. Kindly know that our site's role is to merely act as an online venue for you. What will happen upon acceptance of the project is beyond our scope of support.
The user of Freelancer: break*
The user of Freelancer: if you cant then please cancel it.
The user of Freelancer: Tell me if I did anything wrong there. or I break any rule.... If yes then I deserver report incomplete if not then please cancel it.
Sunshine: Should you wish to cancel the project, this should be done on your end.
Sunshine: As mentioned earlier,tTo Cancel the project on your end, please do the following: 1. Login to your account. 2. On the Freelancer.com Home Page, go to the Projects Table at the bottom, click "Freelancer View." 3. Click the "Current Work" tab. 4. Select the project; and on the drop down menu, choose the "Abort" option.
The user of Freelancer: I want it to be cancled and buyer should not post anything on my profile.
The user of Freelancer: very simple thing.
Sunshine: Kindly understand that we cannot provide you a guarantee on this matter. It will be the employer's decision. That is why we advise for you to give the employer sometime to respond and continue your communication with them.
The user of Freelancer: there is only one report incomplete in my profile and that time it was also same way... I was on right and was helpless...
The user of Freelancer: Tell me if what i m claiming is wrong.
The user of Freelancer: if buyer did not make any escrow then it means he is fake...
The user of Freelancer: then why he has option to post report incomplete?
Sunshine: Please also understand that it is your employer's discretion if they would want to create a Milestone payment right away or after a freelancer has submitted part of the work.
Sunshine: Also know that they were also charged with commission fees upon your acceptance of the project.
The user of Freelancer: why freelancer submit work before escrow?
The user of Freelancer: does it make sense?
The user of Freelancer: in this way you are openly saying buyers to come here and get your work done for free.
The user of Freelancer: thousands of restrictions for us and none for buyers.
The user of Freelancer: it is your system?
Sunshine: As we have mentioned earlier, we have already added the feature that an employer is automatically being requested to create Milestone payment upfront.
The user of Freelancer: then if he dont make escrow then?
The user of Freelancer: then not your headache... right?
The user of Freelancer: what is right is then project should be canceled.... but no... you dont care about it.
The user of Freelancer: coz you guys already get your percentage... and no need to do any further work...
The user of Freelancer: any assistance??
Sunshine: Kindly understand that we are here to assist you with any information you need regarding Freelancer.com site.
Sunshine: We are also here to make any adjustments for the project's success provided the request must come from both parties.
The user of Freelancer: then why are you not assisting me properly?
Sunshine: However, when it comes to the project's work and success itself, then this should be discussed by the two parties involved.
The user of Freelancer: then ask him that why he is not responding me. and if he dont want to give me work or anything... then I dont deserve any report incomlplete....
The user of Freelancer: ask him why he is not responding to me.
The user of Freelancer: and if he is not willing to give me work then cancel the job.
The user of Freelancer: but I dont want any report incomplete or any feedback from him...
The user of Freelancer: is it clear?
Sunshine: Please understand that your request to prevent the employer to create an incomplete report for you is no longer within our scope of suppport.
Sunshine: We will only be sending the employer an email in your behalf as courtesy, and in order to extend our assistance.
The user of Freelancer: why? give me some solid reason that why he will have to post report incomlpleete?
The user of Freelancer: give me some solid reason.
The user of Freelancer: any solid reason??
Sunshine: Please understand that this is a feature created on our site and we do not have control over to manipulate it or remove it for you.
The user of Freelancer: why?
Sunshine: And I believe that if an employer does not want to continue with the project, then they also do not seem to have the will to create an incomplete report for you.
The user of Freelancer: give me reason why this feature is not supported for me.
The user of Freelancer: tel me.
The user of Freelancer: why buyer has option to post report incomplete when he dont made any escrow?
The user of Freelancer: any solid reason?
The user of Freelancer: or any logic...
The user of Freelancer: ?
Sunshine: Kindly understand that we do not have control over these features. As these were created by a number of professional engineers and we cannot just simply manipulate it for you.
The user of Freelancer: why....?
Sunshine: It is a default option.
The user of Freelancer: tell me why it is this way?
The user of Freelancer: why it is default opton?
The user of Freelancer: accept it that it is wrong....
The user of Freelancer: accept it that it is bug in freelancer.com
The user of Freelancer: or ask some responsible person to talk with me here....
The user of Freelancer: or in some ticket....
The user of Freelancer: would be batter to talk with me here.
Sunshine: As mentioned earlier, you may opt to submit a ticket for your suggestion and request to add it on our features so this can be reviewed for you. Lodge it under "Suggestion" category.
The user of Freelancer: not suggestion... it is a problem for me.
The user of Freelancer: I cant bear any more bad review because of freelancer.com's bug.
The user of Freelancer: I cant bear any bad review because of freelancer.com's mistakes...
The user of Freelancer: I cant wait for years to solve this issue...
The user of Freelancer: it is a biggest issue for us... but for you it is not issue....
Sunshine: Again, we sincerely apologize with the inconvenience. Is there anything else I can help you with?
The user of Freelancer: because of your mistakes I cant afford bad reviews in my profile... very simple thing.
The user of Freelancer: why are you not understanding my point?
The user of Freelancer: why are you not trying to assist me?
The user of Freelancer: if you cant assit me then kindly ask some person who is responsible and have all rights...
Sunshine: Rest assured that we will also let the proper department know your concern.
Sunshine: For now, is there anything else I can help you with?
The user of Freelancer: I want this done in few hours... not in months.
The user of Freelancer: right?
Sunshine: Kindly understand that review to suggested features indeed takes time as this is being reviewed by a team and not just a single person.
The user of Freelancer: I ll openup a ticke in suggestions thats fine... but unless the suggestion department dont solve it kindly cancel this job.
Sunshine: Kindly cancel or abort the project on your end once you decided that you will no longer wait for the employer's response.
The user of Freelancer: why on my end.
The user of Freelancer: I cant wait for his response for months.....
The user of Freelancer: tomoorw is last date and I cant wait any more.
The user of Freelancer: why are you not understanding.....
The user of Freelancer: I did wait for his response for whole time.. for what project was submitted....
The user of Freelancer: and now I cant wait any more.....
Sunshine: Okay. We just want you to be sure that is why we are giving you the option top cancel it on your end.
The user of Freelancer: and I dont have time for these kind of stupid and scammer buyers...
The user of Freelancer: to whom freelancer.com support.
The user of Freelancer: because the buyer is not responding me and nor he made any escrow.
The user of Freelancer: and we are not responsible for any job for what escrow is not done.
The user of Freelancer: it is our security...
The user of Freelancer: and if some buyer dont follow freelancer.com's rules withing the time then he should not allowd to continue the project.
Sunshine: We understand where you're coming from. To learn more about Freelancer.com, please take time to read our FAQ's, TOS and other articles at these links: http://www.freelancer.com/faq/view.php http://www.freelancer.com/page.php?p=info/terms http://www.freelancer.com/news/articles.html
The user of Freelancer: I m talking about the freelancer.com's bug....
The user of Freelancer: not about terms.. or any thing else.
Sunshine: This will help you understand all our features better.
The user of Freelancer: this is not right feature....
The user of Freelancer: this feature has bug....
The user of Freelancer: it is not secure system for providers....
The user of Freelancer: at one side you are saying to review the buyers profile to learn who is right buyer and who is fake... and on other side you yourself cant tell me which buyer is right buyer and which is fake....
The user of Freelancer: does it make any sense?
Sunshine: Okay, we understand. For now, we suggest that you wait for the employer's respond so you can decide tomorrow if you will proceed to the project or cancel it on your end.
The user of Freelancer: I ll never proceed now...
Sunshine: Please know that to accept a project or bid on a project of a certain employer will be under your discretion and not ours.
The user of Freelancer: I already have decided...
The user of Freelancer: cos buyer crossed the time line.
The user of Freelancer: then provide us right information about buyers....
The user of Freelancer: show the bad things about buyers on their profile...
The user of Freelancer: dont hide their bad reviews
The user of Freelancer: so we can understand who is right and who is wrong.
The user of Freelancer: this is another bug..
Sunshine: Please know that a user's profile is viewable to all site's users so you may be able to review before making a transaction.
The user of Freelancer: just review one profile and tell me how much report incomplete he has posted...
The user of Freelancer: or i can tell you a buyer who has psoted 100's of report incomplete but none of them is visible on his profile...
The user of Freelancer: can you chellenge it with me?
Sunshine: You may do this on your end by typing in the username of the employer you would want to review the profile with.
The user of Freelancer: let me type the user name
The user of Freelancer: here is the username.
The user of Freelancer: show me in his profile where it says that he has posted report incompletes?
The user of Freelancer: username is "asdink1"
Sunshine: Kindly understand that we cannot discuss a user's profile with you. That is why we suggest that you do this on your end.
The user of Freelancer: I m not asking to discuss....
The user of Freelancer: I m just saying to discuss the visible portion of that user
The user of Freelancer: why are you now changing from your own words?
The user of Freelancer: are you there?
Sunshine: As mentioned earlier, we are giving you the privilege to check the user's profile on your end and check their reviews and feedback before you decide to bid or acce4pt a rpoject form them.
The user of Freelancer: tell me where can I see that the buyer has also psoted report incompletes or not.
The user of Freelancer: Dont worry... I ll post this conversation on somewhere so everybody can see that how good your system is.
The user of Freelancer: no assistance... right?
The user of Freelancer: you are unable to assist me.
Sunshine: We have checked and we can only assure you that the two reviews for this particular employer shows that the freelancers he has come to work with were satisfied.
The user of Freelancer: I did discuss a couple of issues here ... but you cant assist me on any single issue.
The user of Freelancer: and how much did he posted report incompletes?
Sunshine: We apologize but there are limits to accessing a user's account. We cannot track if the employer has indeed submitted any incomplete report.
The user of Freelancer: then how can I review that how much he posted report incompletes...?
The user of Freelancer: the public prfile shows only the reviews for the projects he has completed....
The user of Freelancer: is there any figure that shows that how much prjoect he canceld and how much he posted report incompletes?
Sunshine: Please understand that this feature you were asking is not available. You can only see the feedback and ratings they created for a completed project.
The user of Freelancer: if it is not available then how can I assume which buyer is good and wich is fake?
The user of Freelancer: right?
The user of Freelancer: without this feature tell me how can I figure out which buyer is good buyer and wich is not.
Sunshine: As clearly mentioned earlier, "Review his or her feedback, ratings, and past projects in order to have an idea of his or her credibility and reliability regarding projects."
The user of Freelancer: how can I review without this feature?
The user of Freelancer: when there is not mentioned the past faild projects.
The user of Freelancer: right?
Sunshine: This means doing so will give you an idea but it doesn't necessarily mean or guarantee an employer's capability.
The user of Freelancer: without this feature how can i get idea?
The user of Freelancer: whern there are only the projects that are completed successfully...
The user of Freelancer: can you tell me about any person's behaviour by only his plus points??
Sunshine: Kindly know that if an employer posted an incomplete report, the freelancer can always respond and defend themselves and the message will be shown right next to the incomp0lete report posted.
The user of Freelancer: then why you dont show that respond on the buyers profile?
The user of Freelancer: why it is visible only on providers profile?
Sunshine: As mentioned, this is part of the feature which is beyond our scope of support and these are being handled by the department. I cannot provide you an exact explanation for this.
The user of Freelancer: then I assume it as bug.
The user of Freelancer: it means freelancer.com not supportive for providers.
The user of Freelancer: It is that freelncer.com's system is bullshit only.
The user of Freelancer: coz I did suggest this feature about 6 months ago
The user of Freelancer: but no use.
The user of Freelancer: and now I cant afford bad reviews because of freelancer.com's mistakes.
Sunshine: I have warned you earlier with the words in profanity. This is the third time you mentioned such word. I apologize but I have to end this conversation.
Sunshine: Thank you for contacting Freelancer.com. Please don't hesitate to contact us again if you have any other questions or concerns.
Click to expand...

rickprihar, Nov 24, 2011 IP
rickprihar Peon

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#3

Freelancer.com support says to review the buyers profile before bidding on projects, but there is no supportive system to review the profile... they hide all negative reviews from buyers profile and show only the possitive reviews... Then how can we recognize the fake buyers??

rickprihar, Nov 24, 2011 IP
rickprihar Peon

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#4

It is always useless to contact freelancer.com's support

Sunshine: Hi, my name is Sunshine. How may I help you?
The user of Freelancer: thanks for the disconnecting me....
The user of Freelancer: give me some proper solution.
The user of Freelancer: I cant bear any bad reviews in my profile because of freelancer.com's mistakes.
The user of Freelancer: are you there?
Sunshine: You mentioned you will lodge the ticket on your end, it is best if you discuss the feature you would like to be added so this can be reviewed.
The user of Freelancer: no I ddi not mention any where...
The user of Freelancer: I did not say this... I said i cant wait for the ticket to be reviewd.
The user of Freelancer: coz ticket system always take months to be reviewed.
Sunshine: We sincerely apologize for the delay you have experienced with all the suggestions you have raised previously.
The user of Freelancer: no.. I ll never do any more suggestion... I want solution right now.
The user of Freelancer: or take the responsibility that buyer will never post report incomplete...
Sunshine: However, kindly know that a proper department reviews a suggested feature and it is being discussed thoroughly before implementing them.
The user of Freelancer: it is not about suggestion.
The user of Freelancer: I m in trouble
The user of Freelancer: and want you to get me out from this trouble.
The user of Freelancer: I m not talking about suggestions.
Sunshine: A lot of times we mentioned to you earlier, that to post incomplete report is a default and given feature which we cannot manipulate for you. This is beyond our scope of support.
The user of Freelancer: And A lot of time I mentioned that give me a single reason that why he is able to post report incomplete, without escrow.?
The user of Freelancer: where is our security?
Sunshine: It is clearly stated on our Terms of Use under 3.4 which you have agreed upon signing up to our website.
The user of Freelancer: what is that term?
Sunshine: "3.4 No Insurance Freelancer.com does not offer any form of insurance or other Employer or Freelancer protection which will assist you, because our Site merely provides the online venue for Users to offer, sell, and buy professional services and we are not otherwise involved in the transactions and interactions between Employers and Freelancers."
The user of Freelancer: LOL......
The user of Freelancer: Where is the proper online venue?
The user of Freelancer: did not I show you bug in online venue?
The user of Freelancer: not bug actually bugs....
The user of Freelancer: nice support....
The user of Freelancer: http://forums.digitalpoint.com/showthread.php?t=2336700#post17021136
The user of Freelancer: I really appreciate.
Sunshine: We assure you that these are not bugs but the default features of Freelancer.com. And if there is a feature that a user wants to have added to it then we offer them the right to submit their suggestions to improve our site.
The user of Freelancer: these are actully bugs....
The user of Freelancer: or the ways to increase freelancer.com's earnings.
The user of Freelancer: I m also aware of the contests fraud on freelancer.com
The user of Freelancer: what a great support... i did not find any where in world... who are unable to assist... ... give suggestions to providers but not suportive system to follow that suggestions.
Sunshine: We are trying our best to assist you the very best way we can. However, the concerns you have earlier are mostly default features which we cannot just go ahead and manipulate for you.
The user of Freelancer: you are not trying to assist you are trying to close this conversation.
Sunshine: As mentioned earlier, we will submit your concerns so the proper department may review these for you. However, these cannot be done in just a matter of hours as you wish.
Sunshine: We closed the conversation earlier because even after a warning, you still continued to type in words in profanity.
The user of Freelancer: which word I wrote wrong?
The user of Freelancer: then in how much time it can be done?
The user of Freelancer: in a week?
The user of Freelancer: or in a month?
The user of Freelancer: I think it is very little time..
The user of Freelancer: I hope it will be done till 2015
The user of Freelancer: may be.
The user of Freelancer: right?
The user of Freelancer: any how it is useless to talk to you know... you are not taking any attention to me.
The user of Freelancer: bye.
Sunshine: Hi, are you still there?
Sunshine: May we have the ticket ID you are referring to that you have lodged under suggestions so we can check and request a follow up with?
Sunshine: Hello! Is there anything else I can help you with? If you're temporarily away from your computer, I'll wait 2 minutes and then close this conversation.
The user of Freelancer: yes m here
The user of Freelancer: you cant help me you have proved your self.
The user of Freelancer: you can close this session please.
Sunshine: Thank you for contacting Freelancer.com. Please don't hesitate to contact us again if you have any other questions or concerns.
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rickprihar, Nov 24, 2011 IP
rickprihar Peon

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#5

The supportless of freelancer.com helpless their self. It is useless to use freelancer.com

You are now chatting with Lean (General)

The User: Hi Lean
Lean: Hi there! This is Lean. How may I help you?
The User: It is "username" my username on freelancer.com
The User: I did won a project a few weeks ago
The User: here is the link
The User: http://www.freelancer.com/projects/Data-Entry-Blog/Press-Release-submission-Start-now.1190408.html
The User: I tried many times tontact this buyer via PMB but he is not responding.
Lean: I have your account pulled up. How may I help?
The User: only not responding but also did not made any escrow for the project.
Lean: Oh, I'm sorry to hear that.
Lean: Let me check the project.Please give me a minute.
The User: Now I want only to cancel this job and wanna make sure that buyer will have no option to post any bad review.
Lean: I have reviewed the project Umar.
The User: right.
Lean: It shows that the employer awarded the project to multiple freelancers.
The User: yes
Lean: What we can do is to send an email to your employer to ask him to respond to your messages. However, we cannot guarantee you that he will be able to cooperate. We will ask him to communicate with you as soon as possible.
Lean: Please note as well that we do not meddle between employers and freelancers transactions after the project has been awarded and accepted.
The User: this procedure was supposed to b done after my last conversation with live support
The User: the rep name was Sunshine
The User: but there is no transaction done yet.
Lean: I'm sorry about that. I will send you a copy of the email that I will be sending to your employer.
The User: and in this case who is the responsible for if some compiteter do so to decrease the other's ratings?
The User: it should not be like this that you guys get your percentages from both sides and after that no support.
The User: and even no security for providers and buyers have all the security
Lean: Our role is to only introduce freelancers and employers on our site upon awarding and accepting a project.
The User: if there is no support, Then I ll once again leave the freelancer.com as I did it in december 2010
The User: batter to do directly projects than get fake reviews and get blackmailed by freelancer.com and by buyers too.
The User: and not only me. tere are many who are willing to to so
The User: even elance is 100 times batter than this one
Lean: I really do apologize but we have set the expectations from our terms of Service.
The User: and terms n servises are the badest evr
The User: even dont comply with your system
Lean: Well I believe you shouldn't have signed up to us if you do not agree with our terms right?
The User: i signed up when it was a good system
The User: and when it become worst i left it.
The User: in dec 2010
The User: n will do same again
The User: is it allowed to share contact details with th clients aftr winning the job?
Lean: Yes. After awarding and accepting the project.
The User: where is it mentioned in terms?
Lean: It is not mentioned in our terms however it is usually what happens after a project has been awarded that is why we get the project commission fee.
The User: usually happen or allowed?
Lean: We allow it.
The User: then why there is mentioned in terms that it is not allowed?
The User: and why not mentioned that it is allowed?
Lean: We wont go anywhere with this type of discussion. Would you like me to send an email to your employer or not?
The User: I want to know that how much your terms according to your actual system.
The User: and how much supportive you guys are.
The User: Here it is clarified that freelancer.com has double standereds...
The User: you suggest people to send contact details in PM.
Lean: We just do it as a courtesy as we are not supposed to be responsible and we do not meddle with your transactions with your employer after you have accepted the project.
The User: and if they do so then you will apply your terms on them coz they are not following your terms.
The User: then why are you charging us?
The User: why are you getting percentages and memebership fees?
Lean: Can you please try to understand what you are saying?
The User: what is the benifit for us of this membership?
The User: yes I m understanding very well.
The User: I know what I m talking.
The User: I m talking truth.
Lean: Why do you think so? As I have mentioned our role is to introduce you to employers on our site for you to get a job.
The User: I m willing you to send an email to that buyer so he contact me.
The User: such a little role you guys are doing.
Lean: Our site is the online venue for you to do business with employers and so we charged commission fee, this is our business.
The User: when you guys were doing 10 times batter services when you were charging $12 for monthly fee.
The User: and there are a lot of bugs in this online venue
The User: and if the buyer will not contact me then you guys will cancel the project.
Lean: It is your responsibility to know who you are working with before accepting a project. And there are ways to know who you are working with by checking their profile and checking their feedback and ratings.
The User: if you guys are only responsible only for exchanging contacts then stop this review system.
Lean: We don't cancel projects. Its you and the employer who can cancel the project.
The User: coz because of your mistakes we are getting bad reviews.
The User: very simple requirement I am asking for.
Lean: You are getting bad reviews that are provided by the users you worked with. we do not moderate our review system.
The User: get your percentage and dont allow any one to post reviews. this way you will also get your part.
Lean: You may send that as your suggestion.
The User: I did it 100 times.
The User: but you guys have no attention on suggestions.
The User: I did it about 6 months ago
The User: or may b an year ago
The User: actually one year ago
The User: have a look here. http://forums.digitalpoint.com/showthread.php?t=2025503#post15418932
The User: this was because of your mistake
The User: not because of mine.
The User: because no one listen to me and just awarded the job to buyer. without any solid reason.
The User: when job was done.
The User: any how.
The User: I forget that it is useless to talk with support cos they are their self helpless.... ha ha ha....
Click to expand...

This guy stop responding me after this conversation. They are not willing to provide any support.

rickprihar, Nov 25, 2011 IP