I am, head of the IT department of a non-profit organization with around 75 employees. Our services are growing rapidly and we are in need of a helpdesk software which would not need customization to suit our needs. The reason being we don't wish to hire analysts or buy servers. As we are in the non profit industry, preferable would be free software. Any suggestion?
Yah ive got a program that I can give you, i'd be glad to help out, it might work with what you need. PM me your email adress and ill send it to you!
Elisa, maybe you could try Pathworks software. It is a Free web based helpdesk service. It is also easy to use and has customizable fields. Pathworks also has a guided self service portal. It can also be scaled according to your company’s requirements.It has automatic updates. For more information, you could visit their site at www.pathworkssoftware.com
Elisa, Accord5 (www.accord5.com) looks like a free help desk application according to the thread below: http://forums.digitalpoint.com/showthread.php?t=701369 Cheers.
Off the top of my head. http://otrs.org http://bestpractical.com/rt/ http://eticket.sf.net http://www.cerberusweb.com/
If you have Fantastico in your web hosting, check out all the helpdesk software they have for free and get some tire-kicking done A cheap, popular place for this type of hosting is HostGator.com (no affil).