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AlertPay Online Community Support

Discussion in 'Payment Processing' started by Chrisz@AlertPay, Mar 24, 2011.

  1. ahmedpeso

    ahmedpeso Peon

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    #121
    thanks mr Chris my account have been active again thank very much
    SEMrush
     
    ahmedpeso, May 25, 2011 IP
    SEMrush
  2. Chrisz@AlertPay

    Chrisz@AlertPay Peon

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    #122
    HI TheChosenone12,

    If you still haven't received your wire transfer we may be missing some information to credit it to your account. Could you please Direct Message me with either your email or ticket ID# and I'll see what the problem may be.

    Thanks,
    Chris Z
    Online Community Support
    AlertPay.com
     
    Chrisz@AlertPay, May 25, 2011 IP
  3. ShaoK

    ShaoK Peon

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    #123
    Hi Chrisz,
    Did you infos for my email and support ticket ?
    Thanks
     
    ShaoK, May 26, 2011 IP
  4. dmardani

    dmardani Peon

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    #124
    What kind of business using alertpay?
     
    dmardani, May 26, 2011 IP
  5. Chrisz@AlertPay

    Chrisz@AlertPay Peon

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    #125
    Hi Shaok,

    Yup! We've emailed you with some more info, now we just have to wait :)

    Chris z
    Online Community Support
    AlertPay.com
     
    Chrisz@AlertPay, May 26, 2011 IP
  6. Chrisz@AlertPay

    Chrisz@AlertPay Peon

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    #126
    Hi dmardani,

    There are lots of different types of businesses using AlertPay. We now have over 6 Million members operating in many fields. For example we have merchants in: Retail, marketing, service, web hosting, video gaming, non profit organizations, students... and the list really goes on and on. AlertPay can support almost any industry. As a matter of fact we support more industries then just about any other payment processor!

    Hope this helps :)
    Chris z
    Online Community Support
    AlertPay.com
     
    Chrisz@AlertPay, May 26, 2011 IP
  7. SAGILIO

    SAGILIO Member

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    #127
    Chrisz@AlertPay

    Alertpay is a scam site ????

    I never heard that if payment reversed then your company charge me the service fees which your company already taken when I got payment

    I need a support from because Your e-mail response is totally time waster .

    Tell me how can u help me??
     
    SAGILIO, May 27, 2011 IP
  8. SAGILIO

    SAGILIO Member

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    #128
    Woh what a bad terms and condition u have
    basically alertpay cheating us .
    Paypal is far far better than this processor

    read this - https://www.alertpay.com/en/agreements.aspx

    5.2 Chargebacks And Associated Fees

    Chargebacks, returns and reversals may lead to immediate account termination and/or a $25 penalty fee. Furthermore, in the event of a chargeback or reversal, any AlertPay fees (such as "receiving" fees) will not be refunded.

    Chargeback cost 25$ quite high

    but if someone send me legitimate fund and due to limitation if that fund reversed then why should I pay service fees for this ??
    This is not cheating this is cheating people .

    check Ticket ID: DFG-534988

    Alertpay deduct service fees from me and now i dont know how to resolve this .

    I am from india i cant add funds via bank or cc and via wire will take 60$ service charge so its quite useless .


    Chrisz@AlertPay i hope u will see my ticket ID And as very good seller u will consider my problem and refund me that service fees .
    thanks
     
    SAGILIO, May 28, 2011 IP
  9. ShaoK

    ShaoK Peon

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    #129
    Thank Chrisz :) I've pm you for asking about something else, please answer when you have some leisure time.
     
    ShaoK, May 29, 2011 IP
  10. Card

    Card Well-Known Member

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    #130
    Hey Chris@Alertpay,

    I am having problems in adding Bank account to my Alertpay account.When I try to add my bank account,it says invalid bank account but my bank account is proper and valid.

    Can you please help to solve this issue?

    Regards,
    Card
     
    Card, Jun 2, 2011 IP
  11. Chrisz@AlertPay

    Chrisz@AlertPay Peon

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    #131
    Hi Sagilio,

    We have looked at your ticket and would suggest you email us for further support. As this is a very specific account issue I am unable to assist you on the forums here and would advise contacting the appropriate department. You can PM me for details regarding which department to address with your inquiry.

    Thanks,
    Chris Z
    Online Community Support
    AlertPay.com
     
    Chrisz@AlertPay, Jun 3, 2011 IP
  12. Chrisz@AlertPay

    Chrisz@AlertPay Peon

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    #132
    Hi Cards,

    We would suggest that you send a support ticket to our banking department. They are able to address individual issues regarding bank accounts and related issues. To send a support ticket: https://helpdesk.alertpay.com/index.php?_m=tickets&_a=submit

    Thanks,
    Chris Z
    Online Community Support
    AlertPay.com
     
    Chrisz@AlertPay, Jun 3, 2011 IP
  13. Disguised

    Disguised Notable Member

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    #133
    Hey Chris Z,

    what do you have to say about the thread Opened Here

    Quite serious allegations made by the thread OP. Your answer would definitely mean a lot to many AlertPay users.

    Regards
     
    Disguised, Jun 4, 2011 IP
  14. ibanezgrx1

    ibanezgrx1 Well-Known Member

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    #134
    Well, what do you actually expect form this guy? He doesn't even properly respond to the questions asked in this thread. On this issue he is going to say stuff like they closed his account for security reason blah blah blah. Alertpay has grown rapidly since its inception and surely they are not a scam. But they are closing accounts on a random blow.

    All of the payment processors close accounts for a little or no reason but alertpay is on top. The worst thing is that they are backed by there TOS. They have horrible TOS. You can read some of that on a post above. And the support guy didn;t even bother to respond to that issue.
     
    ibanezgrx1, Jun 4, 2011 IP
  15. Chrisz@AlertPay

    Chrisz@AlertPay Peon

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    #135
    Hi everyone,

    We want to take this opportunity to explain a few of the changes that have been happening at AlertPay.

    At the moment we are asking members to withdraw funds by either Bank Wire or Bank Transfer. We apologise for the inconvenience as we know that these options are not ideal for all of our members however we are working diligently to restore our other withdrawal services as quickly as possible. With regards to the issue facing check withdrawals, we are currently holding off on sending out new checks. We should be restoring our credit/debit card withdrawal feature at the same time as check withdrawals as the same issues are at play in both situations.

    Please note that the reason for this disruption of service is due to us upgrading and expanding our service offerings. We are in the process of trying to include more countries and new features so that we can offer our clients an even better experience while using our services. Along the way we are experiencing some service impacts, and for this we apologise. The need to implement theses changes is a result of our rapidly growing customer base and to ensure we are in a position to handle even more members in the future.

    In terms of security, we continue to use McAffe security and have now added GeoTrust as our SSL certification partner. We apologise for any confusion.

    Thank you for your understanding,

    Chris Z
    Online Community Support
    www.AlertPay.com
     
    Chrisz@AlertPay, Jun 7, 2011 IP
  16. frabato

    frabato Member

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    #136
    hi chris
    please tell me
    1. why transfer by credit card is suspended ?
    2. how to get alertpay debit card?
     
    frabato, Jun 7, 2011 IP
  17. marhahajcs

    marhahajcs Active Member

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    #137

    Thanks for the info!:)
     
    marhahajcs, Jun 7, 2011 IP
  18. Chrisz@AlertPay

    Chrisz@AlertPay Peon

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    #138
    Hi Frabato,

    Credit Card withdrawals are currently suspended as we upgrade our services.

    In terms of the AlertPay Debit Card we are still testing the features of the card and are planning on releasing it to all our members in the near future.

    Chris Z
    Online Community Support
    AlertPay.com
     
    Chrisz@AlertPay, Jun 7, 2011 IP
  19. mWebware

    mWebware Active Member

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    #139
    When do you completely upgrade your service and When does it normalize?
     
    mWebware, Jun 7, 2011 IP
  20. marhahajcs

    marhahajcs Active Member

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    #140
    Hi Chrisz!

    I have a problem with my alertpay prepaid card,sent you pm with details.
    Please take a look!

    Thanks!
     
    marhahajcs, Jun 9, 2011 IP