Advertiser System Here At Digitalpoint Is Down.

Discussion in 'Digital Point Ads' started by sixerr01, Jan 21, 2013.

  1. #1
    Please noticed that your advertiser system is down at least since yesterday, no traffic is coming from Digitalpoint, reports stop reporting traffic since Jan 18, please fix this, I have reported this via email but nobody have answered.
     
    sixerr01, Jan 21, 2013 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Do you have an example of a post that should have your ad running in it (I assume an inline keyword based ad)?
     
    digitalpoint, Jan 21, 2013 IP
  3. digitalpoint

    digitalpoint Overlord of no one Staff

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    #3
    One issue with the reports is the daily summary reports were not being compiled each night since the migration to the new site. That should be fixed now and I forced it to do the last 2 days for the 2 days it missed.
     
    digitalpoint, Jan 21, 2013 IP
  4. sixerr01

    sixerr01 Greenhorn

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    #4
    I have a regular ad running here for a long time more than 50 clicks on average every day, well the last visit from digitalpoint to my site occur on Jan 19, and a single visit on Jan 20, no more traffic comming from digitalpoint from that point on, but the "reports" are showing a "regular" traffic, which is not real, nothing is coming from didgitalpoint and I have being charged for not existing traffic, I am disabling my ad now until this issue get answered. I really appreciate the traffic from digitalpoint, but now it is not existing.
    Please advise.
     
    sixerr01, Jan 23, 2013 IP
  5. sixerr01

    sixerr01 Greenhorn

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    #5
    This need to be answered by the admin of this site.
     
    sixerr01, Jan 23, 2013 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    Do you have access to your raw web logs by chance? I just checked your click report for Digital Point Ads, and I don't see anything out of the ordinary... you should be able to see the IP, country, user agent as well as the page they clicked from here:

    https://advertising.digitalpoint.com/advertiser?action=clicks
     
    digitalpoint, Jan 23, 2013 IP
  7. sixerr01

    sixerr01 Greenhorn

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    #7
    What I am reporting here is based in the raw web server logs, these are the two last entries from digitalpoint in the raw server logs, I have been saying this all along, but nobody is listening:

    Line 453457: 76.72.173.236 - - [20/Jan/2013:00:54:22 -0600] "GET / HTTP/1.1" 200 90570 "http://ads.digitalpoint.com/go.php" "Opera/9.80 (Windows NT 5.1; U; en) Presto/2.2.15 Version/10.10"
    Line 482600: 74.198.164.219 - - [20/Jan/2013:20:24:12 -0600] "GET / HTTP/1.1" 200 11722 "https://forums.digitalpoint.com/threads/how-do-some-people-get-so-many-followers.2548188/" "Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_3 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7E18 Safari/528.16"

    After that last entry, no other entry from digitalpoint, I check the raw server logs daily, when I noticed the drop in traffic from digitalpoint I reported it, even before I usually went to this page:

    "https://advertising.digitalpoint.com/advertiser.php"

    But this page is reporting a 404 error message, so something have changed in your end. Please research it and advise when fixed.

    The page:
    https://advertising.digitalpoint.com/advertiser.php

    give the following:
    "

    404 Not Found
    nginx"

    This is a bug in your system, maybe is not related to what I am reporting, but my gut feeling is that it is.
     
    sixerr01, Jan 23, 2013 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    You haven't received a single HTTP request on your website in 3 days?? Is that even possible? Not even a search engine spider or even you? If that's really what your web logs show, you may want to look at your server itself... maybe it stopped producing web logs of any sort?

    As far as that page being a 404 now, it's because the advertiser URL doesn't have the .php on it any longer. (see the link I gave you in the previous post)
     
    digitalpoint, Jan 23, 2013 IP
  9. sixerr01

    sixerr01 Greenhorn

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    #9
    And you can talk as technical as you want with me, I am a software developer.

    Are you listening men, these are the two last entries from DIGITALPOINT

    of course we have the other normal traffic, but just fyi, we are talking here about traffic coming from DIGITALPOINT

    I wrote before: "these are the two last entries from digitalpoint in the raw server logs", is somebody actually reading this?
     
    Last edited by a moderator: Jan 23, 2013
    sixerr01, Jan 23, 2013 IP
  10. digitalpoint

    digitalpoint Overlord of no one Staff

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    #10
    You should search for the IPs in your logs that show on your click report. If you are basing it on referrer, you aren't normally going to see that in your logs because this site is HTTPS now. Normally web browsers only pass referrer data to the site they are clicking from if the destination site is HTTPS also (if the source is HTTPS).

    Check the "Referer hiding" section in Wikipedia about it: http://en.wikipedia.org/wiki/HTTP_referer#Referer_hiding
     
    digitalpoint, Jan 23, 2013 IP
  11. sixerr01

    sixerr01 Greenhorn

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    #11
    Well if that is the case, since our site is not HTTPS, then I will have to take on faith that some traffic is coming from digitalpoint? You don't think that you got a problem then? After you changed your site around Jan 19...

    If I do not have a way to verify independently the traffic from any site, then I have to assume that is zero.
     
    sixerr01, Jan 23, 2013 IP
  12. digitalpoint

    digitalpoint Overlord of no one Staff

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    #12
    You don't have to rely on faith... we show you the exact IP address of every click, which you could look at your logs to verify. Obviously we have no way of reading your web logs and populating the click report with IPs you get normally.

    If you use Google Analytics for your site, you can also use it's built in campaign tracker to track it for you right in Google Analytics.

    http://support.google.com/analytics/bin/answer.py?hl=en&answer=1033867
     
    digitalpoint, Jan 23, 2013 IP
  13. sixerr01

    sixerr01 Greenhorn

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    #13
    I do not use and I do not plan to use Google Analytics in any of my sites, plenty of reasons for that, but I will look in your report for the previous three days for the IPs and cross link that to the server raw access logs, if I found a good match, then I will activate again my Ad. Thanks for your answers and I think that you should notify of any changes at your end that may impact the way that we see things.
     
    sixerr01, Jan 23, 2013 IP
  14. digitalpoint

    digitalpoint Overlord of no one Staff

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    #14
    The problem is we don't know what will affect people. I honestly would not have thought anyone would use referrer data to track a campaign. Most everyone uses unique URLs or things like Google Analytics to do it.
     
    digitalpoint, Jan 23, 2013 IP
  15. sixerr01

    sixerr01 Greenhorn

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    #15
    Of course I use reporting software to get the standard traffic reports, but from time to time, it is not a bad idea to actually look at the server access logs, because any traffic reporting software use the raw access logs, and as any human made software can overlook details ... Some people like to know how things work by themselves, it is human nature too ...
     
    sixerr01, Jan 23, 2013 IP