AlertPay Online Community Support

thanks mr Chris my account have been active again thank very much

 

HI TheChosenone12,

If you still haven't received your wire transfer we may be missing some information to credit it to your account. Could you please Direct Message me with either your email or ticket ID# and I'll see what the problem may be.

Thanks,
Chris Z
Online Community Support
AlertPay.com

 

Hi Chrisz,
Did you infos for my email and support ticket ?
Thanks

 

What kind of business using alertpay?

 

Hi Shaok,

Yup! We've emailed you with some more info, now we just have to wait

Chris z
Online Community Support
AlertPay.com

 

Hi dmardani,

There are lots of different types of businesses using AlertPay. We now have over 6 Million members operating in many fields. For example we have merchants in: Retail, marketing, service, web hosting, video gaming, non profit organizations, students... and the list really goes on and on. AlertPay can support almost any industry. As a matter of fact we support more industries then just about any other payment processor!

Hope this helps
Chris z
Online Community Support
AlertPay.com

 

Chrisz@AlertPay

Alertpay is a scam site ????

I never heard that if payment reversed then your company charge me the service fees which your company already taken when I got payment

I need a support from because Your e-mail response is totally time waster .

Tell me how can u help me??

 

Woh what a bad terms and condition u have
basically alertpay cheating us .
Paypal is far far better than this processor

read this - https://www.alertpay.com/en/agreements.aspx

5.2 Chargebacks And Associated Fees

Chargebacks, returns and reversals may lead to immediate account termination and/or a $25 penalty fee. Furthermore, in the event of a chargeback or reversal, any AlertPay fees (such as "receiving" fees) will not be refunded.

Chargeback cost 25$ quite high

but if someone send me legitimate fund and due to limitation if that fund reversed then why should I pay service fees for this ??
This is not cheating this is cheating people .

check Ticket ID: DFG-534988

Alertpay deduct service fees from me and now i dont know how to resolve this .

I am from india i cant add funds via bank or cc and via wire will take 60$ service charge so its quite useless .


Chrisz@AlertPay i hope u will see my ticket ID And as very good seller u will consider my problem and refund me that service fees .
thanks

 

Thank Chrisz I've pm you for asking about something else, please answer when you have some leisure time.

 

Hey Chris@Alertpay,

I am having problems in adding Bank account to my Alertpay account.When I try to add my bank account,it says invalid bank account but my bank account is proper and valid.

Can you please help to solve this issue?

Regards,
Card

 

Hi Sagilio,

We have looked at your ticket and would suggest you email us for further support. As this is a very specific account issue I am unable to assist you on the forums here and would advise contacting the appropriate department. You can PM me for details regarding which department to address with your inquiry.

Thanks,
Chris Z
Online Community Support
AlertPay.com

 

Hi Cards,

We would suggest that you send a support ticket to our banking department. They are able to address individual issues regarding bank accounts and related issues. To send a support ticket: https://helpdesk.alertpay.com/index.php?_m=tickets&_a=submit

Thanks,
Chris Z
Online Community Support
AlertPay.com

 

Hey Chris Z,

what do you have to say about the thread Opened Here

Quite serious allegations made by the thread OP. Your answer would definitely mean a lot to many AlertPay users.

Regards

 

Well, what do you actually expect form this guy? He doesn't even properly respond to the questions asked in this thread. On this issue he is going to say stuff like they closed his account for security reason blah blah blah. Alertpay has grown rapidly since its inception and surely they are not a scam. But they are closing accounts on a random blow.

All of the payment processors close accounts for a little or no reason but alertpay is on top. The worst thing is that they are backed by there TOS. They have horrible TOS. You can read some of that on a post above. And the support guy didn;t even bother to respond to that issue.

 

Hi everyone,

We want to take this opportunity to explain a few of the changes that have been happening at AlertPay.

At the moment we are asking members to withdraw funds by either Bank Wire or Bank Transfer. We apologise for the inconvenience as we know that these options are not ideal for all of our members however we are working diligently to restore our other withdrawal services as quickly as possible. With regards to the issue facing check withdrawals, we are currently holding off on sending out new checks. We should be restoring our credit/debit card withdrawal feature at the same time as check withdrawals as the same issues are at play in both situations.

Please note that the reason for this disruption of service is due to us upgrading and expanding our service offerings. We are in the process of trying to include more countries and new features so that we can offer our clients an even better experience while using our services. Along the way we are experiencing some service impacts, and for this we apologise. The need to implement theses changes is a result of our rapidly growing customer base and to ensure we are in a position to handle even more members in the future.

In terms of security, we continue to use McAffe security and have now added GeoTrust as our SSL certification partner. We apologise for any confusion.

Thank you for your understanding,

Chris Z
Online Community Support
www.AlertPay.com

 

hi chris
please tell me
1. why transfer by credit card is suspended ?
2. how to get alertpay debit card?

 

Thanks for the info!

 

Hi Frabato,

Credit Card withdrawals are currently suspended as we upgrade our services.

In terms of the AlertPay Debit Card we are still testing the features of the card and are planning on releasing it to all our members in the near future.

Chris Z
Online Community Support
AlertPay.com

 

When do you completely upgrade your service and When does it normalize?

 

Hi Chrisz!

I have a problem with my alertpay prepaid card,sent you pm with details.
Please take a look!

Thanks!