Hi there, I've Clickbank direct deposits for the period ending 2010-07-28 that were sent on 2010-08-11. I've not received them in my bank account, although I always got them the very next day after they were sent. Anyone from Singapore or elsewhere facing the same problem with the latest direct deposits? (I called CB and got the same canned replies about waiting for the DD and there's nothing they can do)
Hi racerx20, I'm from Singapore and facing the same problem. All those I knew have not gotten their DD for last week as well.
This appears to be a "batch" problem, similar to what happened to CB affiliates in Singapore last October. See this thread for more details and my comments: http://forums.digitalpoint.com/showthread.php?t=1533539 Both my vendor and aff accounts are facing delayed direct deposits that were sent on 2010-08-11 Clickbank vendors and affiliates should be focusing on their marketing efforts, and NOT made to chase after payments that are rightfully due to us. Anyone from Singapore has the same delayed payment problem? Pls contact CB about your delayed payment and also leave your comments here, so that Clickbank knows this is not an isolated incident and get this resolved asap.
Hi I'm from Singapore too! And I'm also experiencing the same issue. I'm using POSB for weekly direct deposits. Anyway, I didn't get payment for Period Ending 2010-07-28 apparently paid and sent on 2010-08-11. But when I logged in to my ibanking no funds being paid to me at all till now. I have been receiving weekly direct deposits for a few months now without any problems. Usually, when the xach are being made on every wed, I get my payment to my Sg POSB account by friday midnight every week without fail. I then panicked last week when payment wasn't made. When I emailed clickbank support, all they replied me was, "There are released each Wednesday and then take a few days to reach your account, sometimes up to 5 business days depending on your location. Since you have been successfully getting transfers you should be able to see the pattern of delivery time from past transfers. I definitely show the funds as being paid out." Huhh???? What kind of a reply is that? I'm was totally shocked by the reply. I've already knew the pattern of delivery time from past transfers. That's the reason why I emailed them my concerns in the first place. Anyway, now's already been a week and still no sign of the payments. Anybody know anything yet or updates?
Apparently a partner bank of Wells Fargo (the bank that Clickbank uses for direct deposits) in Singapore is having an issue crediting the funds that were sent on 2010-08-11. I'm still awaiting Clickbank's update on this. Anyone else having the same payment problem?
I'm also having the same problem. Did not receive the payment from the same date as you guys. From Singapore too. How do you know it's because a partner bank of well fargo is having an issue?
I called up Clickbank and spoke with one of their staff from accounts dept, who was kind enough to run a check with their bank. Apparently this is affecting a batch of Clickbank accounts in Singapore (and NOT the first time either). Depending on who you speak with from their accounts dept, you may get an extremely unhelpful reply, like what DannB experienced. If you've had to deal with them on several occasions, you guys probably know who I'm talking about.
Thanks Racerx20 for the really helpful update! Maybe all these happened due to National Day on 9 Aug and this week's YOG? They've spent a lot lately so they used our money first.. LOL For me, the pattern is if it's stated on Clickbank that it's sent on 2010-08-04, then it will show up in my Ibanking transaction history on 2010-08-05 as "IBG BY :STS PYT-WELLS FARGO" and the funds will only be available for use by 2010-08-07 0001 hrs. Anyway, I've got a feeling we're all in Singapore going to miss THIS WEEK's payment 2010-08-18 TOO! Why? Because I know the pattern of delivery time from past transfers! When I check my DBS ibanking transaction history just now 2010-08-19, there was no "IBG BY :STS PYT-WELLS FARGO" again... DOUBLE WHAMMY guys.. If you guys have any update for this week payment 2010-08-18, please leave some feedback..
Check again after midnight tonight. IBG transactions in Singapore are carried out just before midnight. So payments sent on 2010-08-18 will come in 2010-08-19 (tonight) just before 12am. You won't see the specific transaction listed because DBS iBanking goes into maintenance mode from 12 am to around 7am everyday. But you should see the difference in total BALANCE at 12am. Keep our fingers crossed...
It took Clickbank a total of 10 working days from that missed payment in October last year (around one week from their bank to contact them about the missed "batch payment" and another 3 working days to correct that problem) to make the payment. So as my friends and me including also have the missing payment problem dated "2010-08-11", I'm going to expect them to pay up next week around Tuesday. Just check again next Tuesday morning. If you are still worried, try calling them. Their customer service officers are very friendly. However if you contact customer service via email, you will receive the same canned reply.
Is this problem affecting only Singapore, or are other countries affected as well? I have a direct deposit coming in this week and this looks like cause for worry
This is affecting Clickbank accounts in Singapore. Not sure about other countries - if you have the same issue, leave your comments here too. I just got the latest direct deposit sent this week on 2010-08-18. But the one sent on 2010-08-11 (which started this thread) is still in limbo. Unfortunately, Clickbank says their bank has NO new information about that particular 2010-08-11 payment. This tardiness is unusual for a bank.
I am from india and the same problem exists here too .. i have successfully received over $50k this year without any problem. So I hope they will send my $$$ as soon as the problem resolves...
Just checked my bank account and it looks like I'm affected by the Aug 11 bug as well. I'm from India, so the problem seems to be with Asian direct deposits. Really sucks when interruptions like this happen
Good news.. I got the latest direct deposit sent this week on 2010-08-18. Just checked my account just now. Bad news.. Same as everyone the 2010-08-11 payment still hasn't received.
I seem to have problems with my newer accounts. Hope it's just a slight error which they'll solve in a bit. Wonder if they'll still keep their slogan " We've paid our clients on time, every time, for over 10 years. "
Latest update from Clickbank: The missed payments that were sent on 2010-08-11 should reach Singapore bank accounts on August 24th (Tuesday).