I am not selling something or by any chance marketing a hosting company. I just would like to say my appreciation to Sunshell Hosting or previously was known Suntex Hosting because of their awesome server uptime and service. I have been with them for more than 15 mos and until now, my website are up and running. I highly recommend them to you guys. The server advance hardware specifications are nothing without management of REAL HOSTING EXPERTS. And I firmly believe that VIVEK and his team at Sunshell Hosting are REAL EXPERTS with regard the Hosting Server Management. You can visit them at: http://www.sunshellhosting.com/ I am John Nino Eslit from http://www.tipidweb.com/ PROUD CUSTOMER OF SUNSHELL HOSTING!!!!
Hello John, Thank you very much for the nice review. We are very glad to have you as our valued customer Regards Vivek SunShellâ„¢ Hosting
But suntex hosting suspended my account for sending an announcement to my forum members through mybb forum admin panel. My site url www.dishnews.info Is it came under mass mailing? i never heard of this.
So far i never experienced such action from a host. i have four forums based on mybb with different hosts. But others are allowed mass announcement option in mybb.
Both of us know, the mass mailing domain was not this one you mentioned here. It was an addon domain to your main account so the main domain will also will get suspended. As stated on our TOS we do not allow mass mailing site, which includes large forums sending out hundreds and thousands of mails per day. We are very strict about our TOS and that's why we are able to give 99.9% uptime for every clients as we promise. We've came to note down your site when the server load went high because of the mass mailing. From our records, you are being with us since 7 months and I don't remember that I suspended your site before, because there was not such server abuse from your side.. If you have a large forum which requires mass amount of mailing, I suggest you to move to a dedicated server or atleast a VPS for your site. Those sites may not be fit on a shared hosting environment. This may not be called as spamming since the user agreed to receive the mail. But it will be of mass mailing and mass mailing will just cause high server load. As I said above, we do not allow mass mailing sites which causes high server load. We host clean sites only. That's why we are able to give what we promise. The domain was already unsuspended when you contacted us through our support system. I recommend you to contact us and wait for our final answer before you post something on DP forum as this is not our support desk! Regards SunShell Hosting.
^^ How many mails per hour an account can sent will be fine in sunshell server? Usually I think if there is an clear rule will help a lot of customer to follow. (like 1000 a day or 100 per hour or 500 per year) Thanks. Regards.
How many do you need? What kind of emails are they going to be? I assume that you need to have a talk with your web hosting service provider about that
I think Sunxxxx is the worst host I ever view = = They do not reply me for up to 8 days!! And suspend my clients' accounts without any response. Until now, not only all of us could not access to server, but they also do not reply any response!! So Terrible!! You will taste this feeling soon when you get in trouble. = = I suggest find other host = =" How angry I am! If any one need evidence~ I have full-evidence to let you know that is not just talking~ BTW, their WHMPHP also NO useful = = There are many mistakes and revealing error data = = If you click "Downgrade", this account will be disappeared and you won't see it anymore. Notice: WHMPHP is created by Sunxxxx and I use their server... = =
I agree your opinions. This is a terrible experence for a reseller. I believe there are other providers can do better than sXXXXXXX. ^^ If they do everything and ignore the feeling of their clients, who will buy this kind of "Service" ?
I don't know who are you. If you have account with us, please let me know your registered email id so that I can check the matter with you. 8 days and no response ? That's a joke. We always respond to every tickets within 8 hours and close it before 24hrs after finding the solution. There is no tickets pending as I can see at this time. If you are not our customer, you must be trying to abuse us for no reason or some reason which is in your mind. Please let me know your registered email id We do not suspend accounts without any reason. We always provide information about the suspension to the reseller when they ask. We suspend domains because of the following reasons Non payment Violation of our TOS Over usage/High server load Mass Mailing / Proxy sites If your domain was suspended, you can see the suspension reason under WHM - > Suspended Accounts. All our servers are working fine. If you think your IP was blocked by our server firewall, contact us with your IP for getting it removed from the deny list. WHMPHP is the one of the master reseller control panel in this world used by hundreds of other hosting companies. If you downgrade your reseller to shared, it will disappear from the reseller list. So you can't see it there anymore. You need to check your WHM and the domain will be there. First you need to understand certain things before you complain. Or you could ask advise about how to use WHMPHP . Yes, WHMPHP is created by us, and we are very proud to release such a useful script for the hosting industry If you have any question, start with telling your registered email id with us so that I can collect your information. Your DP name isn't sufficient for us to troubleshoot Regards SunShell Hosting Seeing your previous posts, It seems like you are just a kid having no opinion your own. You haven't used our service. So no comments about you
^^ Thank you. I just want to help this guy to solve his problem. And I believe I am younger than you ... so it is OK you can call me a "kid". By the way .... I really have a reseller account in your server before. (quade2core server at http://69.162.66.34:2082/). The server is good, speed is fast but ...is bad. I left because I find another provider they are more friendly to their customer. Thank you anyway.
Hello, everyone I need to tell the bad things for our friends. First, after I reply this post saying my opinion.. sunxxxx do not allowed me login billing system nor login WHM anymore. Do you know why I need to post here? because they do not solve my all problems on their Billing System but reply it here soon~ I could not understand why you do so bad behavior... you said you do not know who I am .. but after you answered me here... My Billing account and WHM account are not avaible to login! ok, I give you all the tickets which you do not solve! Please reply all the following tickets' answers here because you do not allowed me to login your billing system! Tickets Number: #567302 (created on June 21) #936956 (created on June 21) I had contacted you by mail and Live Support for 4 times. also send the same comtent to but they didn't respond these tickets. Second, why you tell a lie on this post? (You say I am a joke. "Respond Within 8 hrs?" You are a big joke) why you do not solve my problem within 8 hrs? Third, no matter what reasons are! NO REPLY IS THE BEST WAY TO YOUR CLIENTS? please answer me! 4th, why I post on this forum and you terminate my WHM account and billing account? also without any annouce to let me know when did you terminate my account and the reason at first! can I ask you give me apologize and money back(I still have 4 months could be used) WHMPHP is owned by sunxxx I think Great Attitude is much more inportant than sofeware and hosting service. They are your products.. although they are good products, you give customers bad feelings, slowly response and now, you tell us a lie you will respond within 8 hrs who can trust you? Good Support should be a lifetime service! Not a short time service! No matter the reason is, if you wanna do anything which may do bad things to me I paid the fee... I have the right to know any situation before you do them to me. Why I am so angry and post it here? Last week, I have told your employer again and again. If you do not reply me and do not solve my problems, I'll let everyone know this thing.. Before I did a bad thing to you, I have contacted your employer first. Right? And who is right? who is wrong? Up to our friends^^ I needn't to tell a lie... I have many experiences in this market since 2003 with Lunarpages, HostGoter and HostMonster. Until now, they keep the good friendship with me. You are the FIRST one let me so angry. I think I am not the first victim, but I WANNA BE THE LAST VICTIM! Good service can cause customer good feeling even though we may break your TOS. I also cause high CPU at Lunarpages... Due to their good behavior and attitude, I pay more money to solve this problem. We also can discuss about this... But your bad attitude could not be acceptable. Remember! Yep! Your server is good.. But your attitude is bad... you do not take care of our feeling. I am not a new webmaster.. and experience many hosting services. I know which thing is right or wrong. you are the only one make me angry!! Now, I just wanna do one thing! Please give back me WHM and clients accounts for two week! I need to move all things from your server if existed. About money back, if I have done all things already I won't tell it anymore. I think this is my last require and give you one way to make this case down. It's so kind.
I did not read your above posts fully because its very hard for me to read your english. I still don't know who are you. Please let me know your registered email id with us so that I can check it.
and.. please answer me here. ( I edited above post again. Please read it again.) I am so upset now. Because your staff did not want to solve these problems in private. (I gave you many chances) I suggest we solve these problems in public!!
Please do not duplicate posts. Clearly if you are not going to introduce yourself, I have nothing to say about you. You are not our customer.
You are too much! ! I sent you pm yesterday! Please check it!! ok, I send one message again!! Then, I am not your client? I doubt You CanNot slove this problem! So.. you said I am not your client? You do not do your responsibility!! I buy your service.. Here is your service! http://forums.digitalpoint.com/showthread.php?t=1147625 This is your name right? This is Western Union! I paied the fee on Dec 15, 2008! Buy One Year Plan! Today is July 5,2009 I am your existed client! How you can say the word like that? Do we need to check it twice? Everybody see that! Don't tell any lies!! I am not your customer? After I replied this post and you saw it, you have terminated my WHM account and Billing account. You are afraid of being found out? Don't tell us any lies anymore! Please solve this problem NOW! And FRIENDLY! You make me more ANGRY than before!