Last night my overture account showed a zero balance so I added £25 before upgrading so that my adds would not be affected during the upgrade (was warned it would take 8 hours) This morning, I get an email saying my account has been upgraded. then another email saying its depleted and my ads are no longer showing. I log into the new control panel and it shows my balance as £-70.27 HOW THE HELL DO THEY WORK THIS OUT! I've emailed support 3 times and am yet to get a reply. Im now loosing vistors and subsequently money because there not showing my ads, through what I can see is no fault of my own. Can anyone shed any light or provide a quicker more direct way of getting hold of yahoo, even a telephone number!
I signed up recently using a voucher code for the free £50, but when I was going through the process, at the end it said it was giving me £100 free credit. Great I thought, til I log in and there's nothing in my account. No reply from Yahoo yet either.
Customer Solutions Yahoo! Search Marketing Free phone from the UK: 0800 169 9740 International rate phone number from outside the UK: (+ 353) 1 866 3296 Lines open Monday to Friday 9am - 5.30pm GMT
Yes try the numbers that neditme posted. They really should work it out soon> i honestly think this problem will be resolved fairly quickly. Sometimes their customer service sucks but if you have been a faithful customer they will usually be quick to fix. Good luck getting it worked out.
well, i finaly got a reply saying it was an error, but i must admit i HATE the new software. its so informative. You can't see the bids for other ads, well at least I haven't found a way yet?