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Yahoo just charge me $400

Discussion in 'Yahoo Search Marketing' started by shahab6, Mar 3, 2007.

  1. #1
    By mistake I put my bid as $2. As in 4 hours they send me 200 visitors. The thing is I put my daily limit to $1. And they exceeded that. Can they still charge me $400. Even throught I said they should not exceed $30 in one month?
     
    shahab6, Mar 3, 2007 IP
  2. Lordy

    Lordy Peon

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    #2
    Have you tried emailing them?
     
    Lordy, Mar 3, 2007 IP
  3. shahab6

    shahab6 Active Member

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    #3
    Yes I did, I'm waiting for reply.
     
    shahab6, Mar 3, 2007 IP
  4. codeber

    codeber Peon

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    #4
    ouch, sorry to hear about that!
     
    codeber, Mar 4, 2007 IP
  5. bybcous

    bybcous Peon

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    #5
    dagger!!!!!
     
    bybcous, Mar 4, 2007 IP
  6. Daz

    Daz Guest

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    #6
    Damn! let us know the outcome of this..
     
    Daz, Mar 4, 2007 IP
  7. SonicReducer

    SonicReducer Peon

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    #7
    Yes, you can be charged more than your max amount. Read up on how their budgeting works.....

    FYI, you can run your account in prepaid mode. That way when the money runs out, the clicks stop. You won't be charged any more.
     
    SonicReducer, Mar 4, 2007 IP
  8. shahab6

    shahab6 Active Member

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    #8
    I see, luckily my credit card was expired.
     
    shahab6, Mar 4, 2007 IP
  9. shahab6

    shahab6 Active Member

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    #9
    so they can charge me 13 times my monthly budget?

    I believe it was in prepaid mode, because everything my budget went down to 0, they would be charge me another $30.
     
    shahab6, Mar 4, 2007 IP
  10. aeiouy

    aeiouy Peon

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    #10
    I don't know if that is lucky or not.

    I once screwed up an upload and had bids of like $80 and up on some keywords. Was not fun having my budget eaten up by $50.00 clicks. :)

    I believe there is a limit as to how much they can over-spend on your daily budget some ~20% or so, but I also think it might potentially extrapolate out of r the month, so they could potentially charge you like $36 in one day, if your budget was $1.00 a day. They would just shut your ads off the rest of the month. :)

    That being said read up on the guidelines, and pick up the phone and give them a call.
     
    aeiouy, Mar 4, 2007 IP
  11. shahab6

    shahab6 Active Member

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    #11
    I will call them tomorrow, $400 in day is way to much.
     
    shahab6, Mar 4, 2007 IP
  12. shahab6

    shahab6 Active Member

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    #12
    I think its lucky, because if they would of charged my credit card, there would be nothing I can do.
    At least now I can fight it.
    Not even one of the visitors converted.
     
    shahab6, Mar 4, 2007 IP
  13. shahab6

    shahab6 Active Member

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    #13
    This is a email I got right now.

    "Hello Shahab

    Our research indicates that you have bids set at amounts that deplete
    your target daily budget with in a few clicks. We see many of your
    listings have bids of $5 to $10 per click. Your daily budget is currently
    set at $1. Our system will not be able to rotate your listings offline in
    the time it takes for such a small number of clicks to occur, which
    means that you are at risk of going over your budget on a regular basis.
    This is likely to cause your listings to be kept offline for longer
    periods of time in response, as well as to expose your account to the risk
    of going over your target monthly budget.

    At this time, we cannot honor your daily budget, as your bids have made
    it impossible for us to keep to that amount. We recommend that you
    either increase your budget or lower your bid amounts in order to allow our
    systems to successfully carry out your request.

    Sincerely,

    Amanda Ward
    Customer Solutions
    Yahoo! Search Marketing"
     
    shahab6, Mar 4, 2007 IP
  14. www.infoebookstore.co.uk

    www.infoebookstore.co.uk Peon

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    #14
    So do you have to pay or not?
     
  15. zangief

    zangief Well-Known Member

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    #15
    yes, what a political answer , I could not understand anything.
     
    zangief, Mar 5, 2007 IP
  16. -Abhishek-

    -Abhishek- Regaining my Momentum!

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    #16
    How can you place bids for 5$ and 10$ and place a daily limit of 1$ ....

    Read that and follow it properly ....

    And what do you mean your credit card was expired ? ... Are you a gazillionaire that you own so many credit cards that one of them expires and you don't know. Or you added your card knowing it was going to expire, so that you didn't have to pay them after they charged you ? Or maybe you were using one of those virtual credit cards with 2$ balances ...

    In any case you are at wrong, you set the wrong budgets and you add an expired card .... and then you complain!

    Abhishek
     
    -Abhishek-, Mar 5, 2007 IP
  17. shahab6

    shahab6 Active Member

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    #17
    I have no idea.
     
    shahab6, Mar 5, 2007 IP
  18. shahab6

    shahab6 Active Member

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    #18
    I been with yahoo for one year, and my credit card expired on feb 2007, I did not give them a expire credit card. It was on their file for a year.
    that was not my intention on not to pay them.
     
    shahab6, Mar 5, 2007 IP
  19. shahab6

    shahab6 Active Member

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    #19
    Why I'm I wrong, my daily budget was and has been $1per-day.
     
    shahab6, Mar 5, 2007 IP
  20. Joseph Williams

    Joseph Williams Peon

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    #20
    thats a horrid story hopefully you can get out of it since the clicks we ridiculously high and you had a limit. what did the yahoo rep say on the phone
     
    Joseph Williams, Mar 7, 2007 IP