This is true. We just got the "you've been accepted e-mail" and needed to call them on some things. Before I called i thought, "How long until diner is ready? Do I have 20 minutes to hang on the phone and push numbers though a menu?" It was awsome! 3 rings and a live person answered ready to anser all my questions.
They called me to let me know I was accepted. They just had to confirm information. If you were rejected, I would be surprised if they bothered to call.