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Xoom - Transfer Delay

Discussion in 'Payment Processing' started by saurabhj, Oct 21, 2008.

  1. #1
    Hello Guys,
    SEMrush
    How are you all? Hope well :)

    I have got a question today so if anybody from here aware of this situation with Xoom please let me know..

    Today my client sent a payment for $XXX, after 1 minute payment was verified and after another 1-2 minutes, I got a status message "Transfer Delay". There is a same message there at this time after around 7-8 hours of sent time.

    There is also notice available there which is saying "There is a temporary delay in processing this transaction. The status should be updated shortly. If there are further delays, Customer Service will contact the sender."

    I am seeing this very first time. Is anybody let me know why this is happening? Huge traffic due to Diwali in India? :D

    Thanks,
     
    saurabhj, Oct 21, 2008 IP
    SEMrush
  2. magicworld11

    magicworld11 Well-Known Member

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    #2
    Well on high amount they take time. Incase the sender is sending for first time using XOOM, means if its a new account of ur sender. You should check status after 24 hours.
     
    magicworld11, Oct 21, 2008 IP
  3. mail2kamaal

    mail2kamaal Banned

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    #3
    the same problem is with me .. i just transferred 120$ frm my frnd but its saying " Transfer Delay
    There is a temporary delay in processing this transaction. The status should be updated shortly. If there are further delays, Customer Service will contact the sender. " for last 8-9 hrs ... its a cash pickup transaction..
     
    mail2kamaal, Oct 21, 2008 IP
  4. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #4
    Infact i heard this first time ;) No need to worry about that as they sort out this very quickly as other issues. If not then you can contact them at their Indian contact number (check their website help section).

    DON.
     
    deluxdon, Oct 21, 2008 IP
  5. IAMJos3

    IAMJos3 Guest

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    #5
    What country are you in and what country is he/she in? Xoom always has transfer delays and I do believe that Xoom had a problem with Credit Card Fraud as most people used them to transfer money in and out of accounts. That can be a reason why there are doing a delay maybe checking everything is legit. Allow 24-48hours...you will get your money if everything is legit.
     
    IAMJos3, Oct 21, 2008 IP
  6. saurabhj

    saurabhj Banned

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    #6
    Yes I know that they have a payment verification system. But they have already verified the payment and now it is more than 24 hours passed and there is a same status message appeared.
     
    saurabhj, Oct 21, 2008 IP
  7. IAMJos3

    IAMJos3 Guest

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    #7
    Ah okay. Well then there can be either A) a problem with there payment processing system which they are trying to fix or just simply updating. or B) a problem with the seller and they are trying to gather more information. Was the payment for more then $250.00USD.

    What country are you in?
     
    IAMJos3, Oct 21, 2008 IP
  8. saurabhj

    saurabhj Banned

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    #8
    I don't think there will be a problem with seller and this client is transferring regularly since last 3 months. I think there is a problem with their system.

    I am from India and Client is from Aus.
     
    saurabhj, Oct 21, 2008 IP
  9. getjimmy

    getjimmy Prominent Member

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    #9
    As they said,it may be "temporary delay" from their side,but if its still not cleared then its better to contact them.
     
    getjimmy, Oct 21, 2008 IP
  10. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #10
    I think without wasting time just give them a phone call at their customer care number 1242575678 and ask them about this problem. They will give you proper answer immediately. You need to give them xoom tracking number and sender,receiver name details.

    DON.
     
    deluxdon, Oct 22, 2008 IP
  11. mail2kamaal

    mail2kamaal Banned

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    #11
    its still saying same status even after 24hrs ...

    "There is a temporary delay in processing this transaction. The status should be updated shortly. If there are further delays, Customer Service will contact the sender."
     
    mail2kamaal, Oct 22, 2008 IP
  12. mail2kamaal

    mail2kamaal Banned

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    #12
    i got an update message by xoom abt this delay .... they are experiencing some internal server problem with instant cash servers. they said that now they are re initiating this transaction from their side again and it will be done in next few hours .
     
    mail2kamaal, Oct 22, 2008 IP
  13. mail2kamaal

    mail2kamaal Banned

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    #13
    no no . they are experiencing some internal server problem with instant cash servers from tuesday morning
     
    mail2kamaal, Oct 22, 2008 IP
  14. AaRGeE

    AaRGeE Notable Member

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    #14
    I have used Xoom a several times and I never faced an issue like this ..
    Hope they fix asap .. It would be great if you can call there customer care and ask a definite time.
     
    AaRGeE, Oct 22, 2008 IP
  15. mail2kamaal

    mail2kamaal Banned

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    #15
    Will u plz update that if they complete ur transfer or not ????

    My transfer status is still same.
     
    mail2kamaal, Oct 22, 2008 IP
  16. saurabhj

    saurabhj Banned

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    #16
    NO update for transaction as well. They have some problems with their internal server.
     
    saurabhj, Oct 22, 2008 IP
  17. Service4pay

    Service4pay Banned

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    #17
    Why don't you call them up and inquire about it?
    I guess they do have TOLL FREE NUMBER.

    Just call them!
     
    Service4pay, Oct 22, 2008 IP
  18. mail2kamaal

    mail2kamaal Banned

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    #18
    did it but all waste ..... service is very very cheap . they r no way near to western union :(
     
    mail2kamaal, Oct 22, 2008 IP
  19. mail2kamaal

    mail2kamaal Banned

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    #19
    after 48 hrs of delay , they have cancelled the transfer .. current status is Transfer cancelled , refund in progress .
     
    mail2kamaal, Oct 22, 2008 IP
  20. IAMJos3

    IAMJos3 Guest

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    #20
    There has to be a problem with either from the sender or the receiver. I received my funds today from a client using Xoom and I received it this now to long ago.
     
    IAMJos3, Oct 22, 2008 IP