Xoom Transaction Problem

Discussion in 'Payment Processing' started by dani4800, Mar 22, 2010.

  1. #1
    Hello,

    One of my client have sent funds using his US bank account via xoom. The problem is he is in Germany now and he sent from US bank account. I think there will be security problem as xoom may think it suspicious.

    Xoom transaction status is

    " This transaction is in our customer verification process. We will update the status when this is completed. "

    from past almost 10 hours.

    Can anyone tell me please what should I do? Last time when my other client sent using his US bank account it was sent within 24 hours itself and this time it is taking too long. It is because of location problem but can I do anything for it? or will need to wait for xoom?
     
    dani4800, Mar 22, 2010 IP
  2. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #2
    I think your client need to contact them through email for latest update of this transaction.

    DON.
     
    deluxdon, Mar 22, 2010 IP
  3. dani4800

    dani4800 Peon

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    #3
    I did that few hours back still waiting for reply. They say they reply within 2 hours but it took more then that this time. Not sure what's going on.


    EDIT-

    Just got a reply from Xoom. It says xoom cant reveal any information to me and sender will have to mail them :( It is really getting worst day by day
     
    Last edited: Mar 22, 2010
    dani4800, Mar 22, 2010 IP
  4. samser_m

    samser_m Well-Known Member

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    #4
    I think you should get your money safely, got a mail few hours back that xoom has stopped funding from paypal but not US account. This is safe. May be this time taking a bit time. Good luck!
     
    samser_m, Mar 22, 2010 IP
  5. dani4800

    dani4800 Peon

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    #5
    My client got this reply

    "We would like to inform you that your transaction is under the verification process. "

    lol my client maild them that it is in verification process and how much time it will take and whats the reason for it.

    but the answer seems to be funny.
     
    dani4800, Mar 22, 2010 IP
  6. clbyodo

    clbyodo Peon

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    #6
    I also got a mail from xoom that they have stop funding paypal transfer but not for US account.
    Did this mean that other countries Paypal payment can be recieved through Xoom or not?
     
    clbyodo, Mar 22, 2010 IP
  7. dani4800

    dani4800 Peon

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    #7
    Xoom email support is fast but it sux. I asked my client to call them and ask about it and the problem was fixed in a second :)
     
    dani4800, Mar 23, 2010 IP
  8. magicworld11

    magicworld11 Well-Known Member

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    #8
    Ask the sender to contact XOOM customer service and you problem will get resolved.
     
    magicworld11, Mar 25, 2010 IP
  9. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #9
    Latest updates from xoom.

    Read more here.

    DON.
     
    deluxdon, Mar 25, 2010 IP
  10. Red_Virus

    Red_Virus Well-Known Member

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    #10
    I have been through it last month, they give absolutely no information to the recipient about the transaction.

     
    Red_Virus, Mar 25, 2010 IP
  11. khongwir

    khongwir Peon

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    #11
    Ask your customer to contact XOOM and verify the payment.
     
    khongwir, Mar 26, 2010 IP
  12. trafficguru3

    trafficguru3 Guest

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    #12
    I think regarding this issue customer care will help you and we all know that Xoom service is good.
     
    trafficguru3, Apr 10, 2010 IP
  13. ashishchandradev

    ashishchandradev Greenhorn

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    #13
    I don't think there will be a problem. Wait for a day for the good news to come.
     
    ashishchandradev, Apr 12, 2010 IP