[WTB] reseller hosting with customer support

Discussion in 'Web Hosting' started by iScotts, Sep 16, 2011.

  1. #1
    I want to sell hosting and domain registration but I am looking for a reseller who will also take care of customer support. Does such a reseller exist? If so please point me in the right direction. Thanks
     
    iScotts, Sep 16, 2011 IP
  2. BuzzHost

    BuzzHost Peon

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    #2
    There are plenty of them out there that offer end user support
    We provide end user support and if you do some searching you can find some others out there offering the same
    Take a look at this thread it had end user support in itreseller with end user support
     
    Last edited: Sep 16, 2011
    BuzzHost, Sep 16, 2011 IP
  3. toniya

    toniya Well-Known Member

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    #3
    This is not a big deal. This is provided as complimentary service free of charges.Assuring you best of our services and support.Thanks and regards,Toniya
     
    toniya, Sep 16, 2011 IP
  4. saqib889

    saqib889 Peon

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    #4
    If you are going to take a reseller account, then server related problems will be handled by your company customer support. BUT if your clients have some other problems then this, then you've to take care for them.

    OR you need to really find a company with end-user support.
     
    saqib889, Sep 16, 2011 IP
  5. iScotts

    iScotts Active Member

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    #5
    I really need one with end-user support, like the customer can even by pass me and go the the maid seller for support type of thing?
     
    iScotts, Sep 17, 2011 IP
  6. iScotts

    iScotts Active Member

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    #6
    The thing is i am not to informed on the technical stuff related to hosting, So I dont think ill be able to be of much help when my customers come asking questions.
     
    iScotts, Sep 17, 2011 IP
  7. BuzzHost

    BuzzHost Peon

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    #7
    This is what end user support is about we even provide the white label what is white label you might ask it is where your client will think they are getting the support directly from you when in fact it is us responding to the support tickets.
    We will through in a 25% discount for DP followers on monthly payment plans and a 50% discount for annual payment plans no promotion code needed for annual.
    using this code for monthly: dp25
     
    BuzzHost, Sep 17, 2011 IP
  8. 1truth

    1truth Member

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    #8
    innohosting provides customer support to reseller , Shopaserver doesnot offer customer support to reseller but they are very friendly with swift responses you can always forward them any issues. I usually get answers less than 15 mins with fixed problems.
     
    1truth, Sep 17, 2011 IP
  9. saqib889

    saqib889 Peon

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    #9
    You mean you need clients question to just reach them, even you're away ?
     
    saqib889, Sep 17, 2011 IP
  10. BuzzHost

    BuzzHost Peon

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    #10
    I am pretty sure iScotts statement was quite clear. He is saying he doesnt have the knowledge to answer some of the question that he might get from his clients in which case he is looking for end user support so that his clients wont be left with unanswered questions
     
    BuzzHost, Sep 17, 2011 IP
  11. saqib889

    saqib889 Peon

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    #11
    I think so ! BUT still clearing if he means that because end-user is not actually this. You still need to notify provider. BTW IF he means that then it might be costly a bit.
     
    saqib889, Sep 17, 2011 IP
  12. BuzzHost

    BuzzHost Peon

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    #12
    The only time you need to contact your provider is in the even of money or changes to a limitation of such not for general support.
    Of coarse your the support team will give the Provider the ultimate say so on those items but when you are talking about fixing something for a client of the provider that does not require any server changes limitations changes or pricing changes then it usually is handled straight from the end user support.
    As for being very expensive I dont think so I dont think iScott does either now. :) and Thanks iScotts for contacting us.
     
    BuzzHost, Sep 17, 2011 IP
  13. Plusplushosting-mike

    Plusplushosting-mike Active Member

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    #13
    I strongly believe that you will get success if you are experienced enough in web hosting business and know all the steps on how to get traffic.

    There are many web hosts that offer reseller hosting deals..

    How much disk space and bandwidth do you need?
     
    Plusplushosting-mike, Sep 20, 2011 IP