Worst host ever - Namecheap

Ok here's the deal, read and tell me what you think of the support:

Me: Posted On: 03 Nov 2007 01:20 PM
Hi, I would like a refund for my account - www.domain name went here .com

Please tell me how to proceed and how much i will be refunded.
--------------------------------------------------------------------------------

Matt R : Posted On: 03 Nov 2007 01:36 PM


Hi,

So to clarify, you would like us to close your account? We have a 15 day money back guarantee period; when did you sign up?
Matt R
Namecheap Hosting Support

--------------------------------------------------------------------------------
Me: Posted On: 03 Nov 2007 01:53 PM

1 month ago yesterday, but I only received my account details a week after.

--------------------------------------------------------------------------------
Matt R

Posted On: 03 Nov 2007 04:42 PM

Unfortunately you are eligible for a refund. Do you wish us to close your account?
--------------------------------------------------------------------------------
Me: Posted On: 03 Nov 2007 06:26 PM

If I am eligible then yes please refund and close my account.

--------------------------------------------------------------------------------
S. Nick Nelson: Posted On: 04 Nov 2007 01:15 AM

Sorry Matt mis spoke, he mean't you are not eligible

Thank you though and we look forward to doing further business.
--
S. Nick Nelson
Project Manager
NameCheapHosting.com

Check our community forums out @ http://community.namecheap.com/forums !

--------------------------------------------------------------------------------
Me: Posted On: 07 Nov 2007 05:59 PM

Can I at least have the remaining months money?

Me: Posted On: 07 Nov 2007 06:01 PM

AS under the sales of good act, I must get a refund if the item sold is not fit for purpose or you are breaking the law and can be reported to agencies. The contract does not apply, the sales of good act overules in these situations.

--------------------------------------------------------------------------------
S. Nick Nelson: Posted On: 08 Nov 2007 07:29 PM

Please explain what prevents you from using our product.
--
S. Nick Nelson
Project Manager
NameCheapHosting.com

Check our community forums out @ http://community.namecheap.com/forums !

--------------------------------------------------------------------------------
Me: Posted On: 08 Nov 2007 08:38 PM

It does not have any support for video scripts, the uptime is terrible,
every time I tried to reach the site it took multiple attempts to reach.
--------------------------------------------------------------------------------

S. Nick Nelson: Posted On: 09 Nov 2007 06:32 PM

We can partially refund this into your Namecheap Funds, however, we can not provide a Cash refund. You would be able to use these funds to purchase future domains/services from Namecheap.
--
S. Nick Nelson
Project Manager
NameCheapHosting.com

Check our community forums out @ http://community.namecheap.com/forums !

--------------------------------------------------------------------------------
Me: Posted On: 09 Nov 2007 07:31 PM

That would be fine with me.
--------------------------------------------------------------------------------
S. Nick Nelson: Posted On: 09 Nov 2007 07:43 PM

I've processed your refund request.

Thank you.
--
S. Nick Nelson
Project Manager
NameCheapHosting.com

Check our community forums out @ http://community.namecheap.com/forums !

--------------------------------------------------------------------------------
Me: Posted On: 09 Nov 2007 07:55 PM

My account (account name went here) still has a balance of $0.00
--------------------------------------------------------------------------------

S. Nick Nelson: Posted On: 11 Nov 2007 06:39 PM

Double checking on this now, but it probably won't happen until Monday.
--
S. Nick Nelson
Project Manager
NameCheapHosting.com

Check our community forums out @ http://community.namecheap.com/forums !
--------------------------------------------------------------------------------
Me: Posted On: 14 Nov 2007 08:24 PM

Still not there 3 days later...


Me: Posted On: 16 Nov 2007 01:04 PM

Right, do I have to post this support ticket on major webmaster forums to see what they have to say before I get a response?

=========================================================

Not good, just lies upon lies...

 

that's really funny lol you are eligible ... oh noesss she misspelled you aren't eligible.

i'm using namecheap and i haven't got any problems with them. i asked them once where's the mailing server for my users and they answered fast i think they're ok, especially if you're using domains from them.

 

NameCheap - Domains, thats what they are good at.
Try someone with Host in its domain name

 

Their domains are good, but their hosting support and uptime is terrible!

 

Dude, Namecheap is a domain register and a mighty fine one at that! They are not a "hosting" company when looking for hosting get a good "hosting" company. Same thing goes with godaddy etc, except that goddady sucks at everything!

 

I have to agree with what others have said. Namecheap is a great place to buy domains but very few domain companies have good hosting. You need to find a company that specializes in hosting only.

 

Seriously, choosing namecheap as a host only when it has come up recently is not very wise.. Stick to the better and more trusted hosts.. Namecheap's domains and the service rocks, but not the hosting

 

Finally got a reply...

 

I've never used them for a host, but I find them to be the best for domain names, I have all my domains registered with them and have never had a problem! I did use 123-reg.co.uk but didn't like them so I moved!

 

They do a great job with domains.

Obviously their reputation in that field must have influenced you when you took up their hosting. I haven't tried their hosting out as of yet, and so will not comment on the quality of service.

 

well sorry to hear that i hope that you'll get your refund as soon as possible

 

Sounds like you had a bad day with them. I read your dialogue and think their replies were reasonable and polite.

You seem quite quick to threaten them which seems a bit unnecessary and as far as i can read, you contacted them looking for a fight.

Kudos to the customer support for handling an aggressive customer professionally.

 

well, my bet is that you'll receive money back in a couple of weeks maybe as a christmas gift i hope you haven't bought a hosting package for 2 years. i'm using Pro Hosting for 1 year... works good until now

 

That is the reason why, I also was going to use another host but namecheap's prices were reasonable...

 

That's not too bad, Domainsite somehow transfered my domain to someone else then they sent me someone elses account log-in. This person could of had LL.com's in their portfolio.

However, Namecheap is a solid registrar and i feel them giving you a credit to spend on other services such as domains is fair in this case. But yes they could of handled the ticket and correspondance a bit better.

 

after the 'will get a response today', still nothing but we'll see...

 

Relax, they're a big organization, its probably being tossed all over the place (Your ticket)

You'll certainly get a refund.

 

namecheap is only good for domains

 

sounds like fun

 

Why don't you find a better host then? Namecheap wasn't created to be a hosting company - its a domain registar basically.