Last night I saw there was an update available for the theme I use on http://scottishfamilyhistory.com so I backed up my files and updated the theme - and then it all went blank - I cannot even log in to my site as the log-in and admin sections are all white I thought it would be easy enough to go to my hosting site and load up the back-ups that I have but my godaddy accounts say once I've uploaded info and I need to go into Wordpress to change my settings - but I cannot log in as it is a blank screen? I contacted their help desk and they said they could not help as it was a Wordpress issue but I should consider uninstalling their Wordpress Hosting and then manually reinstalling it. Technically I am not very good and I just wondered if there was an easier way to solve the problem? My hosting with godaddy only has a few weeks left and so I was wondering would it be easier to set up a new account with Hostgator or Bluehost and then to try and upload the back-ups there or will that just cause me further problems?
I don't think its a theme issue... But Try this login to your Host cpanel and delete that particular theme's folder. Also Make sure that the default theme is available in your wp-content/themes/ folder
I would definitely look into this. I am not a big fan of GoDaddy or 1and1 hosting. The support is BS and they have waaayy too many sites crammed on the same IP's and servers. I just finished a clients site and they have Blue Host. They gave great support when I needed them. On the flip side, another client has 1and 1 and I was not impressed. They wouldn't even do something as simple as updating from PHP4 to PHP5, they sent me instructions on how to edit my .htaccess file to do it myself....to me that is not good customer service for shared hosting. They also don't offer backups..like what you have just described. This is unacceptable and if you are not very technical, you need to have a host that at least offers back ups so that you are never in danger of losing your site. As far as your problem goes, I agree with the above..try deleting the theme file from your hosting accounts control panel of by using your FTP program...see if you can then log in and check to see if you can at least use one of the the default themes. And then reinstall the previous version of the theme. If that doesn't work (and you haven't added any plug ins or plug in updates) , then it may be a wordpress problem and you will probably need to do a fresh install of what ever version you are using. You may have inadvertently deleted a file or overwritten something without knowing it. If you do all of that and your config.php and all of your other files are correct, then you have to fall back on it being a host problem
Thanks hmansfield and sandeepdude I managed to work out that the updated theme included some automatic plug-ins and these were clashing with similar plug-ins I already had so I managed to delete my old plug-ins and at least I have access to my site now Thanks again