Help. My WordPress website is showing a white page. I cant login to the admin panel for it either. What can I do? My host is not helping at all. They said its a issue with the script and I would need to fix it myself.
Can you show me the URL. It can be due to many reasons 1. index.php may have been hacked 2. theme might not be working 3. plugin issues and the list goes on....
Since you can't make any changes in the a admin panel, you will need to make all changes manually through the file manager and phpMyAdmin 1. Rename plugins folder to disable all plugins. If this does not fix it, rename it back and move to step 2. 2. Log into phpMyAdmin and change the template and stylesheet back to the default WordPress theme (twentyeleven) in that database. Both of these are located in the wp-options table. If this does not fix it move to step 3. 3. Verify wp-config.php file is correct with database and username information. 4. Check index.php file manually for any malware injections. 5. Using FTP overwrite all core WordPress files with a new copy downloaded from wordpress.org . Please exclude the wp-config file. After going through all of these steps everything should be working again. Also, you should consider switching hosts if your current host does not know how to troubleshoot WordPress sites. (As a hosting company, 60% of our support requests are WordPress issues that we end up troubleshooting and fixing.)