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woothemes.com hacked and down for five days

Discussion in 'Outages' started by TheSyndicate, Apr 25, 2012.

  1. #1
    According to their blog they are hacked and down for few more days and lost data.
     
    TheSyndicate, Apr 25, 2012 IP
  2. hackrepair

    hackrepair Member

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    #2
    Given that Woothemes is such a massive target for hackers I'm fairly surprised they did not keep weekly and monthtly backups in place.
    Hopefully they will have learned there lesson in future.

    Lesson learned: Never host your business website with a web host who does not maintain at least a weekly backup of your website(s).*

    *And I'll add, make sure that backup recovery is free of charge.
    A few of the so called big hosts charge serious coin for backup recovery, so be forewarned.

    So maybe this an opportunity for folks to contact their host while the subject is fresh and ask the following question:

    "Hi Mr. Host,
    How often do you backup my website and do you charge for backup recovery?
    Thanks, Me"

    If your host gives you some vague answer and/or charges for backup recover that should be a hint to "stage left" ASAP.

    What is a lame web host?
    1. Impossible to find backup options in hosts control panel.
    2. Download of website backup is not possible.
    3. Host only backs up "yesterday's" database and website files.
    4. Host charges for backup recovery.
    5. Host takes longer than 30 minutes to reply to basic support questions.
     
    Last edited: Apr 25, 2012
    hackrepair, Apr 25, 2012 IP
  3. TheSyndicate

    TheSyndicate Prominent Member

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    #3
    Right I think they grow to fast and did not think people attack them. The woo com plug in been a big hit.
     
    TheSyndicate, Apr 25, 2012 IP
  4. dumindushalika

    dumindushalika Notable Member

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    #4
    Yep. It is a hack. Still they couldn't able to come back online.
     
    dumindushalika, Apr 27, 2012 IP
  5. TheSyndicate

    TheSyndicate Prominent Member

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    #5
    To bad the support forum is gone i had some nice tickets there i want to go back and check later.
     
    TheSyndicate, Apr 27, 2012 IP
  6. xowi

    xowi Active Member

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    #6
    Anyone know the hosting provider they we're using when they got attacked?
     
    xowi, Apr 29, 2012 IP
  7. TheSyndicate

    TheSyndicate Prominent Member

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    #7
    Looks like they are gone again. I do not think it is the hosting provider they used, they just got to much work with the new woo com and got sloppy with backups.
     
    TheSyndicate, Apr 29, 2012 IP
  8. TheSyndicate

    TheSyndicate Prominent Member

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    #8
    Yeah but i guess they did not learn anything they had a security issue with the new plug in as well
     
    TheSyndicate, May 22, 2012 IP