If you use fireFox (Not IE, IE is perfect) and go to this link 1. https://www.canada.etrade.com/pages/home/seminars.shtml#TOP 2. Click on E*TUTORIAL link 3. Click [PLAY] under Online Security & the Digital Security ID Device (E*Trade_8v2.wmv) and see the video Now compare it to by doing 1. Click on [PLAY] under Registered Products: RRRPs, RRIFs, & RESPs (E*Trade_10v2.wmv) You will see how everything is Zoom in and Big. This is the only file which is like that. I believe it has something to do with "specs" of that file. But the guy making the files says no everything is exactly the same on all files. It is a FireFox issue. If it is FireFox it would have displayed all the files with this high resolution. Don't know how to solve this