Windows Plesk Auto Update Broke Parallels Panel

Discussion in 'Site & Server Administration' started by scottlpool2003, Feb 17, 2014.

  1. #1
    Updates ran over the weekend and I can no longer login to the Plesk Panel. I'm getting the following PHP error:

    I initially thought that this could be because I have installed PHP 5.5.8 on the server, but when I went to double check what version Parrallels is using, I see that it is still using the D:\Plesk\admin\bin\php-cgi.exe version 5.4.23

    I had a look in the log for this version and I see (Not full log):

    I had a look at re-configuring/repairing using the check & repair tool. It goes through everything without displaying an error, but I don't get any kind of success message.

    I took a look at the autoinstaller log that was emailed to me by the system over the weekend and this is the output (Not full log):

    If I try and open the files manually e.g. ipaddress:8443/login.php3 it's as if the files don't exist...

    IP:8443/login.php3 (Fatal error: Class 'Session' not found in D:\Plesk\admin\htdocs\login.php3 on line 3)

    IP:8443/login_up.php3 (
    Warning: require_once(cmd_loginup.php): failed to open stream: No such file or directory in D:\Plesk\admin\htdocs\login_up.php3 on line 3

    Fatal error: require_once(): Failed opening required 'cmd_loginup.php' (include_path='.;C:\php\pear') in D:\Plesk\admin\htdocs\login_up.php3 on line 3)
     
    scottlpool2003, Feb 17, 2014 IP
  2. scottlpool2003

    scottlpool2003 Well-Known Member

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    #2
    Fasthosts contacted Parallels who fixed the issue.
     
    scottlpool2003, Feb 18, 2014 IP