Will Twitter's disregard for customers cause their demise?

Will Twitter's disregard for customers cause their demise?

For a 'communication forum' Twitter has vitally zero communication. They abruptly suspend accounts for no stated reasons with no warnings or courtesy notices. They don't even take suggestions that would make their product better. Bottom line: They don't care about users.

Twitter doesn't give users who have used Twitter for years notices prior to suspending or deleting accounts. If you've been using Twitter for years & built up 5,000 followers Twitter can instantly block your account & you lose all your followers with no way to access them again. This reveals not just a complete lack of respect for people, but a vindictive attitude toward the people who are filling their pockets with money. 

Since twitter suspends accounts with no prior warning this shows a complete disregard for humans. They don't give a damn about people. 

Don't become a victim of Twitter's abusive tactics & horrible communications. It's obvious no one at Twitter values the very people who keep them in business. Add the above to the constant glitches, downtimes, delays, crashes, loss of information, erratic performance & their horrendous 'customer service' and I see a company that will soon be out of business. Those who see ZERO value in the people who keep them in business won't remain in business. That is true for ALL businesses. Twitter not only doesn't value customers/users, they obviously hold them in contempt. 

One day a twitter user reading this will try to access their accounts and discover they've been suspended even if they haven't violated Twitter's TOS. For a business to delete all of a person's information, like followers, followings and everything you wrote shows that the company has an almost hatred of people. It also affects all the people who have followed you for years and appreciate what you write. 

This business model doesn't come from the people at Twitter on the front lines, it comes from the top of the company and it reveals that they couldn't care less about others. That model works in a lot of defective industries, like oil & large Wall Street banks but it won't work for Twitter where customers voluntarily use Twitter as just one of many other social media. 

Once your reputation becomes known to people they will run from Twitter in droves and Twitter's owners will be running a company where they're the only ones tweeting. At that point they will have the opportunity to sit and stew in their hatred of their ex-customers, and like typical large company business owners, they will blame everyone but themselves. 

A communications company without the ability to communicate competently, timely and with concern for their customers is like having a restaurant without any food. Good luck with that Twitter executives, LOL. 

 

The trait that best describes Twitter is ruthlessness. They suspend people's accounts while they acknowledge the suspensions are possibly due to Twitter errors or mistakes. If that isn't bad enough they don't even give customers the benefit of the doubt. They suspend first and then ask questions later, months later. 

If Twitter acted decent they'd give customers courtesy notices or warnings BEFORE they suspend people and preempt drastic actions, but it's obvious Twitter likes their punitively-ran system. 

Hell, even when Twitter suspends people they don't say why! And in their letters to customers they say customers must say they won't do whatever they supposedly did again, but they don't tell customers what they did!!! In addition to their punitive, authoritarian business model they are also stupid. No normal company closed their doors on customers and then not tell their customers why. 

Another failure by Twitter: When customers file appeals to suspensions through the Twitter website customers are not told, but they get emails from Twitter later. Buried in future Twitter emails is one line that says if customers don't respond to their email promptly the suspension appeal would be denied!!! Customers are led to believe that when they appeal directly to the Twitter's website THAT WAS the appeal! But it's not! Twitter's website doesn't mention anything about having to respond to any future emails that would be sent to customers! Twitter didn't even notify customers they would receive emails that MUST respond to or suspensions would be permanent! How's that for working with people who generate the salaries of everyone at Twitter???

Twitter must be ran by punitive clowns who despise people. They don't send friendly reminders even if a person has been a loyal Twitter customer for years. Imagine if a local business treated everyone like crap and didn't value their customers? Would a local business tell a 15 year loyal customer to go to hell?  Any company that treated customers like that would be out of business within a month. Twitter has a huge problem and I'm sure the revelations I'm presenting are mere tips of the iceberg. 

It seems no one at Twitter has any idea how to communicate with people. Whoever created their human-hating system has no knowledge of customer service or have any concern for humans beings.

How do companies like Twitter survive? I read they're leading because they were the first out of the gate, that'd all. But instead of taking good ideas they ignore people. I suggested to them they should have a counter a user could see so they'd know if they were reaching a limit. But no, they'd rather just leave people in the dark and then put them in Twitmo if they exceed Twitter's unknown limits. From suspensions to Twitmo Twitter demonstrates their punitive hatred or total lack of regard for others.

How can a company that hates people and yet relies on people for their existence treat people with such disgust? 

Twitter doesn't have a business plan. Their 'leaders' have a suicide pact to destroy the so-called business they created. One thing's for sure. Twitter's executives have zero regard for other human beings. If they demonstrated a desire to understand their customers they wouldn't treat them like dirt. And they might spend even a moment listening to them. 

Sadly, the expression, "The customer is always right" is totally ignored by Twitter. They believe they are always right and reject everything customers try to say to them. 

Twitter's doomsday clock is ticking and it's just a matter of time before it's in a technological graveyard decaying with the rest of the fleeting one-hit-wonders and their demise will be the result of 'leaders' who have zero concern for its customers.