VIRTUATel's customer surveys collect knowledge from the highest value source - the Voice of Your Customer! Knowledge upon which you can make informed business decisions. Totally dissatisfied customers, loose you revenue by 1.8 times the revenue a satisfied customer would bring (Infoquest). Do you know which of your callers are which? * A very satisfied customer is 3 times as likely to be an advocate than a merely satisfied customer (Sears). Have a look at our Advocacy Index â„¢. * A totally satisfied customer contributes 2.6 times more revenue than a somewhat satisfied customer (Infoquest). VIRTUATel can tell you which callers are which. More detail