yes right! the funny thing is that they know that many people are complaining.. why dont they do something?
Try http://forums.ebay.com/db2/forum.jspa?forumID=97 Paypal belongs to eBay and it is only right that their official forum becomes part of eBay.
Online Merchant network, a site built and maintained by PayPal for business users http://www.onlinemerchantnetwork.com/inform/forums
If you are looking for the official support better contact them directly. And on other forums there are plenty of real users which are always readdy to help.