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Why is it so hard to contact Google ?

Discussion in 'Google' started by rvicky9008, Oct 5, 2013.

  1. #1
    When we usually have an issue with any of google's product or service I find it very difficult to reach them. Why are they so poor in support? Share your views guys...
    rvicky9008, Oct 5, 2013 IP
  2. pajsor33

    pajsor33 Peon

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    #2
    Beceuse they are a huge company,with thousands people with same problem like you everyday ?:)
    pajsor33, Oct 5, 2013 IP
  3. rvicky9008

    rvicky9008 Greenhorn

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    #3
    I would instead say that being a big company they should be good than any other. I see many small companies do better in terms of support. Google should learn from them.
    rvicky9008, Oct 5, 2013 IP
  4. Kaiort

    Kaiort Greenhorn

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    #4
    Do you want to spend a really huge amount of money just for pay people for answer always to the same questions? I wouldn't. Money is Money. Google support forums have a really active community and you should find everything inside there, if that doesn't happens then is probably something that we don't have to know :D
    Kaiort, Oct 5, 2013 IP
    ryan_uk and Jim4767 like this.
  5. jackderips

    jackderips Active Member

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    #5
    1. It's a an insanely large company.
    2. Most of the things are automated, there isn't much that a support staff actually would be able to help you with.
    3. The things that they can help you with are all provided down to the smallest details in the help center.
    jackderips, Oct 6, 2013 IP
  6. SitePortal

    SitePortal Greenhorn

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    #6
    Because they are the Biggest Online company, So maybe they lack employees.
    SitePortal, Oct 6, 2013 IP
  7. nura235

    nura235 Active Member

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    #7
    I would rather say, we are getting delayed response from Google, there may be reason of bad queue system, for different subject categories.
    nura235, Oct 6, 2013 IP
  8. hanady

    hanady Member

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    #8
    As they have already said it is a very large company with thousands of inquires each day and most of which are meaningless or are the same questions, so they provide the answers in support forums which saves them loads of money and would not affect their rank or position.
    hanady, Oct 6, 2013 IP
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  9. Jim4767

    Jim4767 Notable Member

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    #9
    Google would be overwhelmed with inquiries — many of them trivial and frivolous — if they opened up support lines. Don't expect to see it happen.

    Go to one of the Google forums with your issue.
    Jim4767, Oct 6, 2013 IP
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  10. Agent000

    Agent000 Notable Member

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    #10
    Google offers fantastic support for customers. If you are not a customer, then you get no support. Why is that so hard to grasp?

    Customers are those that pay money for a service, so you can get fantastic support related to Adwords, where you are a customer and you pay them money.

    For all other Google services, you are not a customer --> no customer support.
    Agent000, Oct 7, 2013 IP
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  11. phattrance

    phattrance Greenhorn

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    #11
    imagine if they added an official contact email on their page. haha they would be overwhelm by tons of email
    phattrance, Nov 9, 2013 IP
  12. MonsterMMORPG

    MonsterMMORPG Greenhorn

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    #12
    because they don't care at all :)

    they mostly care about the cash and their revenue keep increasing
    MonsterMMORPG, Nov 10, 2013 IP
  13. Agent000

    Agent000 Notable Member

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    #13
    well yeah! They are a business. Do you think a business should not care about increasing revenue?
    Agent000, Nov 10, 2013 IP
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  14. Jim4767

    Jim4767 Notable Member

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    #14
    You mean exactly like most website owners?
    Jim4767, Nov 10, 2013 IP
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  15. Abiolas Gabriel

    Abiolas Gabriel Member

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    #15
    I do get problems with google,but i solved it by myself,i have never contact them,but if you have ADSENSE or ADWORD account with them,they will reply you fast. If you don't use adwords,adsense or analytic or any of their products then why did you contact them....
    Abiolas Gabriel, Nov 11, 2013 IP
  16. danielsmitth

    danielsmitth Greenhorn

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    #16
    My dear friend Google is the one of the largest company in the world and i think they don't have enough time contact individually.
    danielsmitth, Nov 11, 2013 IP
  17. xegen

    xegen Greenhorn

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    #17
    Well, why is it hard to contact Google? I won in the main office called them and talked to take off, it all depends on what you need.
    xegen, Nov 20, 2013 IP
  18. Agent000

    Agent000 Notable Member

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    #18
    Like your other posts: WTF are you talking about?
    Agent000, Nov 20, 2013 IP
  19. johnclarketwo

    johnclarketwo Greenhorn

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    #19
    No i think you are wrong. There support team always help us whenever we found any problem. May be you have not reached them.
    johnclarketwo, Nov 21, 2013 IP
  20. vivianrollins

    vivianrollins Member

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    #20
    Actually if you have an Adwords account, its real easy to get help. Are you trying to reach them for something else?
    vivianrollins, Nov 22, 2013 IP