Why doesn't clickbank. Just not allow refunds. For those buyers that always demand.

Why doesn't clickbank not allow refunds. For buyers who say buy 10 products a year and get refunds on every single one.

To me there needs to be ways in which publishers and affiliates can be protected.

Its just not about the customer.

 

Actually I think that clickbank has a filter that blocks repeat refunders if they refund too many times. However, once someone buys something from clickbank, they can't refuse a refund. Because that would cause their chargebacks to go up, and put their merchant account at risk.

Nobody wants Clickbank to lose their merchant account. So personally, I'm glad that they have an easy refund policy.

 

I see you making a lot of threads about refunds/chargebacks.

The ones that buy the product just to refund it later are not too common.

I suggest you to concentrate on making a good product so that you don't get refunds and chargebacks.There are several examples of great products which have a refund rate of under 5%

 

I think the problem you speak of is actually very small. At least in most markets. If you are in the MMO then... good luck. I'd get out of that market. Too much BS. Too many people who just buy with their own CB account, too many "professional refunders." In "normal people" markets there's none of that.

 

I read about that somewhere alright - I think they block certain credit card numbers or something.

In the health niche I usually only get 1-2% refund rate - 0% for some specific products. I've promoted hundreds of different products and a high refund rate was always related to a crap product - like downloads, paid surveys, forex etc.

 

Yes they do pay attention to serial refunders using the same credit card.

Anyway, you make more sales with a guarantee than without so don't worry about it. I know, it is disheartening. For example, I had an affiliate sale for someone else's product refunded today. Now you could email the customer and say "why the fuck did you do that???"

But there is no point in this. Don't take the refund personally and move on.

 

Clickbank with no refunds? That would be madness....

Customers need "piece of mind", meaning money-back guarantee, otherwise Clickbank will lose most of, if not all, their sales.

 

I emailed my first refund. I was like. How could this possibly not be for you? You bought it 3 hours ago and haven't tried it.

 

lol did they reply?

 

Nah lol. But it totally gave me the shits. I mean they wouldn't have even have been activated by the affiliate program which the e-book gave them advice with.

Anyhow i need an opinion on this.

Im paying a site $20 a day. And it makes me $40 a day. This is what it says after 7 days. Even with a refund rate of 15%. Now i need an honest answer here. This is what made me nervous, lol, can tell by all the refund threads. Am i crazy in thinking that my profit would be eaten out by refunds after 7 days? Which is already at 15% before 7 days? Or chargebacks? Considering im making double from that site costing $20 a day?

So in hindsight? Should i continue with this advertizing which seems profitable so far. Or am i just paranoid? P.S Its advertizing forex on a finance site.

 

What kind of product are you promoting man?

 

LOL don't worry. Its all different finance and forex stuff.

But going off that.

What do you think? Would you continue to do it?

 

Take a look at your affiliate accounts and see when refunds are normally made. I think most of them are made very quickly, rather than just before the 60 days are up. So you should be OK.

 

Probably the biggest reason is that when someone buys a crap product and can't get a refund then they see clickbank on their credit card statement it will spread around the internet that clickbank is a scam who sells crap products and won't give a refund.

Also it will prompt many buyers to do a cc chargeback when unsatisifed which actually costs money and man hours as opposed to an instant and automatic refund.

 

i'd tend to agree ... it's more likely someone will buy something, and if they don't like it they'll get a refund straight away ...

exceptions being some diet and forex programs, which people tend to try out for a bit of time and if not working then they refund

 

So general consensus is. If im paying a site $10 to advertize. and its making me $20 even after high rate of immediate refunds for first week. Continue? Thanks everyone.

 

I sell through CB and have not had a very high refund rate at all. Even though I am in the Money Making Opportunity category. I did see a slight increase at the end of 2008 through Jan 2009 and I think the economy has something to do with that. But my product has a VERY low refund rate historically.

I think an important aspect is good customer service. Making sure that when they sign up they know they can get a hold of you with any questions or if they need any help. A good product is king of course.

Are there some people who will refund no matter what!? Yes, of course there are. I can usually tell the rare occasion when one happens to me. They will often refund within MINUTES of purchasing and, since all my links are internal (when they're clicked they are tracked) I can easily tell when someone has refunded but is still using the product. I could actually have a screen showing "THIS PRODUCT WAS REFUNDED, STOP TRYING TO USE IT" come up... But, I figure if they are that desperate for a freebie (that they're willing to steal it) then they must be in pretty bad shape... So, I let it slide.

The biggest thing is to not take it personally. I remember my first refund. I was really crushed. "I do not like your product"... OUCH! But I worked so hard to make it the best!! It really stung. But you have to move on. Business is business.

 

And lest be pretty honest..

Maybe 50% + of products on ClickBank is total and utter BullSh*t..

Look at all these sales pages..

Hi my name is Dr XXXXXXX and this is a top secret method my professionwants to kill me for telling you....

or

Hi My Name is Mr XXXXXX and I'm a retired electrical engineer who can show you how to stopr paying for electricity for less than $200...

Alot of these publishers make claims that are so farrrrrrrrrrrrr from the truth, have not been tested, are simply desinged after some market research etc..

Sure if you read the small print alot of them will hopefully say something like... "oh no for $200 you will only build a 1KW generator enough to power your iPod..."

So yes if ClickBank was to come down harder on refunds it would lose out more money on chargebacks.. alot of publishers wont admit this but they hope most people who purchase products are just too lazy to ask for a refund, embarrassed, or simply forget and say .. oh well its just 40 - $50...

Unfortunately now the economic problems mean that 40 - $50 is somewhat of a big deal so they will take note to get a refund if your product does not deliver.

As a solution I would say bann certain IP addresses from countries we know are prolific refunders.. we know who they are.

 

The problems with the refunds are not people who just want to get it for free, those kind of people are very arre . It's the vendor and his product that are the problem.

Cb should definitely not restrict refunds, because it would be unfair for the customer.
A customer buys a crappy product, the vendor is probably a sleazy one, and will refuse to refund him. How would you feel if you spent 30-40$ on something that absolutely sucks, and you couldn't get your money back, it would suck.. wouldn't it?

 

This.

Without money back guarantees many people would not trust a product online, even though most will be too lazy to get a refund even if they are lazy they will use it to justify the impulsive buy to themselves.

I would not promote anything in this network if it weren't for their refund policy.