Why did CJ deduct my balance amount?

Discussion in 'Commission Junction' started by Swanton84, Jan 8, 2010.

  1. #1
    Will CJ deduct your balance amount? I have had US$8.95 in my balance but when I login just now, I was surprised to see my balance dropped to US$5.99. Why is this so? Anyone can explain to me please?
     
    Swanton84, Jan 8, 2010 IP
  2. leadhelper

    leadhelper Peon

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    #2
    that must be you have some unqualified leads or sales, so CJ or the advertiser deducted appropriate commissions from your balance.
     
    leadhelper, Jan 8, 2010 IP
  3. Swanton84

    Swanton84 Active Member

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    #3
    But i did not do anything unqualified or blackhat. My site is a large gift giving megamall site which sells all kinds of gifts from CJ, shareasale and linkshare. I have that balance of US$8.95 for one month and then suddenly yesterday it just reduced to US$5... why is this so? I do not understand.
     
    Swanton84, Jan 8, 2010 IP
  4. Brandon Sheley

    Brandon Sheley Illustrious Member

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    #4
    Why not ask them, they have contact emails.
    Maybe a sale fell through
     
    Brandon Sheley, Jan 8, 2010 IP
  5. Mega B

    Mega B Well-Known Member

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    #5
    The only thing that people will be able to recommend as we dont have all the facts is get in contact with customer service and explain to them as they have all the facts in front of them they will give you the proper answer straight away.
     
    Mega B, Jan 8, 2010 IP
  6. bdprem.com

    bdprem.com Well-Known Member

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    #6
    Please at first check from your account area which site cut your amount. After that contact that site affiliates manager. He/She will inform you the reason why of cut payment.
    But,some time affiliates manager never want to pay you. At that time, they are not reply you.
     
    bdprem.com, Jan 10, 2010 IP
  7. tvmatt

    tvmatt Peon

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    #7
    Run a Commission Detail report - that will show the commission that was reversed & the reason why (bad payment, order cancellation, merchandise return, etc...)
     
    tvmatt, Jan 16, 2010 IP
  8. directcommunications

    directcommunications Peon

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    #8
    so, did they say anything about your commissions? did you contact the affiliate company?
     
    directcommunications, Jan 22, 2010 IP
  9. Swanton84

    Swanton84 Active Member

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    #9
    It is solved and clarified. The product was on discount and initially they charged the original price. That's why now they have to deduct the extra pricing. :):)
     
    Swanton84, Jan 22, 2010 IP
  10. sexyme

    sexyme Active Member

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    #10
    CJ didn't deducted ur balance, but its ur program who cut ur commission, u can see it on the detail report of ur earned commission.
     
    sexyme, Jan 26, 2010 IP