I found out the hard way that they keep track of alot of info. I got banned, opened a new account and got smacked again. I'll try the new gmail account and different browser to see if it works.
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Asking Google adsense team to unban/re-activate your adsense account is like applying for US visa or applying to be an astronaut, heck! you even only have 0.000000000001% chance of them replying to you concern. It ain't that easy dude. Just forget about that account and move on to other network or apply again by using your sister's name and her address or something like that, but be sure to clear your cookies.
Yes, it is possible to explain and give your thoughts regarding why your friends account got banned, though I doubt they will re-active it. AdSense only terminates account that violates there ToS.