I have a 2 years old account in Paypal. Because of horrid service, I am planning to change my internet service provider from BSNL to Airtel. This means a change of my IP. Whom should I contact in Paypal for help in this regard? Thanks a lot in advance.
No! That Wouldnt do any harm to your account!! I login to my paypal from 3 Ips!! 1 From My Home PC, and others are from my Aircel and BSNL GPRS!! ~ExP~
Hey bro, one of my friends tried doing so and, next thing, his account got limited. He received the usual letter like `we suspect there is some illegal activity' etc. After lots of emails and phone talks, his account was locked permanently. :/
IP is not a matter for paypal. you can contact them by phone or email. after logging to your account look for help on top. contact us link in sidebar or footer.
Thanks again to both of you for your replies. Here is a part of the exact message that my friend received through email after he changed his service provider and tried to log into his Paypal account. "Our system detected an unusual use of funds from a bank account linked to your PayPal account." After exchanging mails with them for more than a month and then even talking to them, his account was closed permanently. What is strange is that he keeps on receiving notifications from Paypal periodically.
Our account has also been Locked for Security reason. And most probably thats because of IP changes. 1st of all we were using it from different country and broad band service we were using changes IP everytime router restarts so this has got our account locked and they need credit card no. We dont have that no. available for now. Can some one please help how to get out of this and any emails and phone numbers of paypal will help. Thanks
The changes in IP every time the router restarts is not a problem. It happens since your broadband service provider is providing you with a dynamic IP. Your account has been locked because your IP shows that you are from a different country than what you stated. Check the `sticky' section of this forum and you will find all the phone numbers of paypal over there.
Ia m using froms ame country from many days, anyways I have already contacted the support. I hoep they will solve it soon
there is no need to contact any one. just dont change ur browser. use the same browser by which u were using bsnl. it will go smoothly
How is that pertaining to the Paypal member's IP ? Probably your friend is not telling the entire story. It sounds more like there was some unusually large payments made or to some suspicious receipient/geographic location or something like that and they locked it as a security measure. It must be just a coincidence it happened when he changed the ISP.