ASMA is used in many market sectors and by the leaders in their markets - the key factor being, they are all focussed on listening to the "voice of their customer". Market sectors include: * IT * Retail * Financial Services * Telecommunication * Government * Travel & Leisure * Transportation VIRTUATel 2006 Client Survey As market leaders in capturing call centre customer satisfaction feedback, we thought we should practice what we preach and ask our own clients what they thought of us. We are very proud of the results and would like to share them. Our customer feedback included; - 6 out of 7 thought our responsiveness was completely satisfactory or superb (we are already working on the client that thought we were merely fairly satisfactory). - 73% felt our product innovation met expectations completely, the remainder thought we were better than expected. - 87% felt overall, we were a superb company. Verbatim comments are most valuable to our clients so we collected those too. They said; - "Flexible company, willing to listen to customer needs" - "Services and products provided by VIRTUATel are best-in-class. It is a privilege to partner with a business which truly demonstrates the value of customer service" - "You understand a customers objectives, culture and targets and as a result develop appropriate products and services. You react to market changes - very impressive overall" Contact us and we will be glad to discuss how ASMA has helped our clients and how we can help you. More detail