Who has won a paypal dispute as the Seller?

I just did a really tricky paypal sale and it's put me in the position to have the buyer file a complaint and try to get the money back. Regardless of the specifics, if this comes to a dispute I want to be ready for it. (They bought a digital product...which would be very easy to claim they didn't recieve it or it wasn't what was promised, or any number of other excuses).

I have the buyer on a chat log saying the he recieved everything, and that he promised not to do any sort of dispute. But again, with so much f*** tards out there you never really know if you can trust them. - I kept a record of the entire chat, to use as evidence for paypal if needed, but I'm not sure what else I could use if the situation arises.

So who out there has won a paypal dispute as the Seller (not as the Buyer, as Buyer's seem to win 99% of the time by default) and how did you do it?

 

If he files a non recieved dispute , in the Tracking Number field it will ask you for, put DIGITAL ITEM, and immediately escalate it to a Claim.

I have won 3 out of 3 times doing that

 

well if i sell softwares then what kind of Tracking Number i can provide? because they do receive there lic. key and i did activated there copy.. but since it dont have to ship, so what kind of Tracking Number i can send and win... i think its for items that are shipped to the customer... not for software sellers...

 

just put digital item??

 

paypal is crap!

They could care less about whether you were scammed or not. I think they are trained to just make money and avoid hassle. Time = money, so if they have to sit and listen to lies, scams, fraud, blah blah they don't make money.

POS paypal!

If you can't tell, I have had problems with them too!

 

He ended up disputing it...grr..

"The buyer has filed a claim stating this transaction was made without the account holder's knowledge or consent. Plase click Resolve Complaint Now to view your options to resolve this issue and to provide relevant information..."

When I click Resolve, here are the options:

• Issue the buyer a full refund. (If you have not yet shipped the item to the buyer, selecting this option will settle the claim.)
• I can provide tracking information. (Because it can prove that the item was shipped to the account holder's address, this information can determine the validity of the claim.)
• The buyer has already been refunded and I can provide proof of the previous refund.

Any suggestions? I don't think I can technically provide any sort of tracking information, and that seems to be the only way to keep the money. I have no way of getting the product back.

 

Did you send via e-mail? if so forward the e-mail with headers to paypal.

 

It was done via email and AIM, which I have complete records of both.

 

What I did to by pass that since they don't let you communicate through your account. I clicked on the Issued a refund under a different method other than Pay Pal.

Sounds crazy I know but I was able to enter in all of the information regarding the claim and I ended up winning the long run.

I also always make sure that I am the one who escalates the claim if a buyer files a claim and still wants to communicate with me (the Seller).

I like Pay Pal, but I just hate talking to them on the phone. They always sound like they are reading from a script constantly repeating themselves.

Good luck with your claim. I think you will be just fine!

 

dont use paypal to recieved money or sell products on ebay... i learn it by hard way... and so now i only use it to send payment not receiving it....

 

Wow...that really helps me with the situation I'm dealing with. Please don't post if you don't have something relevant to add.

 

In order to win the dispute you must provive to Paypal the tracking number of the goods you sent to the buyer

 

I just lost a dispute with PayPal over a digital good. I lost the money and a hefty fee due to the process. I provided emails, chat logs, and download logs, and it still wasn't good.

The person who bought it claimed their credit card was used without their knowledge.

Its the first time out of hundreds of PayPal transactions that somebody's filed a dispute against me.

 

If the buyer say that was a unauthorized payment you cant win no matter what logs and evidence you provide to paypal.

 

How much worth was it? If it´s worth it you could send a letter which has to be signed (so you you some kind of reciept confirmation in the end).

But of course only if it is worth it to pay some more $ for the registered letter

 

Now this means that, even honest saler has to loose his money...
bcoz if the trick is there.. it will be going to use by different people...

 

It was a $500 product, a World of Warcraft account with a very powerful character.

I have no tracking information, so your comment is no help Nensox. I only have a chat log, the paypal emails, and the account information.

HMV - I'm in the same position right now. I have a feeling I'm going to have to issue the refund in paypal, and then press charges of fraud against them in real life as I have their personal information. I really don't care about the $500, and I can't get the account back (I reported it as stolen to blizzard, so they're just going to delete the account in a few days anyways). But the person doing this I suspect knew fully what they were doing an intended to scam me. I know paypal won't help me at all, so I think I'm going to persue them in criminal court (as I said, I don't care about the money, I would rather send a scam artist to jail for a few years than get the money back).

kevnospam - I suspect the money will be released to them as paypal has a habit of giving into the buyer all the time. But that doesn't mark the end of this, I can persue them in criminal court for fraud, which is a 2 year jail sentence if convicted. And even if it doesn't go that far, I can sure make them wrack up some legal bills, probably $10k worth of lawyer fees just to keep their ass out of jail. This is the route I think I'll be going, I'm meeting with my lawyer in the morning about this. I am willing to invest the $20,000+ to nail this person, it's not about money as far as I'm concerned.

Even if the person in question claims his account was comprimised, I think I would have enough evidence to charge them with negligence (i.e. using an easy to guess password). It's not as big a crime as fraud, but it would stick them with a criminal record and they'd be fined several thousand dollars. Having this on their criminal record can screw them in many situations in the future (i.e. jobs, trying to leave the country, and any future cases against them).

However in this market, there are alot of people that claim their kid did it with their paypal account. Which makes the entire transaction illegal, and I could either press charges against the parent, or against the child, or both.

Most scammers do this crap because they think the victim won't bother with persuing the legal system, as it's very expensive. However money isnt' really an issue for me, so I'm planning to persue this fully

 

dam that suck.... did u retrieve your wow account?

 

You don't have $20k to spend prosecuting a little kid.. and it's fruitless, anyway.

SMALL CLAIMS COURT.

 

I have no way of getting the account back. Once you change the email address on the account, only the person who can access to new email address can change it. I really doubt the scammer will do that.

Really? So you have some insight into my financial situation? Grow up.

And it's not fruitless. It may not necessarily end up in a conviction, but it might be enough to either a) force the parents to keep a closer eye on their kid, or b) force the kid into juvenille detention for a period of time.

Either way though, I could also go public with it. I'm sure I could find a few news companies that might mention this as a way of helping other people in the same situation.