whm reseller accounts vanish from master reseller tab

hi,

we have hundreds of master reseller clients but have never seen anything like this and need to reach out the DP community for any assistance they can provide.

the problem is that one of our clients has a master reseller account. all of a sudden his accounts vanished from his master reseller tab. there is no rhyme or reason for it. we have blocked his login access while we diagnose his problem to ensure that he isn't repeatedly accidentally removing their them.

the accounts are not terminated. they just don't appear under his tab. if the account owner changes to his account, after this happens the accounts which have "vanished" then own themselves.

additionally what is strange is that if we move them back under his master tab they stay there for random amounts of time before they revanish.

we have tried removing master rights and assigning all ownership to root, restarting the cpanel daemon then re-grant his master rights and re-add his resellers to the master panel. the results are exactly identical.

we have also tested with new "test" whm reseller accounts and are experiencing the same problems.

we have whmreseller v3 on all servers.

and a side note worth mentioning. when the whm accounts vanish they still show as being owned by the correct/desired owner and not as root.

thanks
hosty management

 

Why post this in Buy, Sell or Trade ?

Maby hidden advertising? ;-)

 

I dont think it is Hidden Advertising coz it gives a bad name to the company.


Regarding the Error, Have you Tried Contacting Deasoft Directly?

 

hi,

i have looked. there isn't much out there. i have sent them an email but their support is absolutely horrible. they delete posts and it takes them a week to respond if they even do. im afraid to install a patch or anything to do with upgrading or reinstalling because their software has a lot of bugs in it.

can you provide a specific location to look on their site. all i see are the patches they offer. they don't really outline if that is supposed to solve my problem.

thanks,
hosty management

 

hi all,

we have solved this problem.

thanks,
hosty management