Which is the best contact method?

On the business side, live chat.

You don't have to have 40 support technicians if it's a busy day, you can just have one or two who can manage it all and multi task. No expensive equipment to buy either.

 

I'm amazed that e-mail is so low on the list, when it is the most used 'internet' application. People trust e-mail more than they trust forms. It's standard usability advice to have an e-mail address on your website to be reached.

 

I was surprised to see Contact forms voted higher than email. I hate filling out contact forms and only do it if the website is the only place I can find a product (which is rare!)

If I could pick 2, it would be email & phone.

As for my question earlier about which live chat to use, I did find a review

http://live-chat-support-software-review.toptenreviews.com/

 

I would say skype/phone call couple with email are the best way to go, because internet is full of notorious people. Business is best if its kept personal. I have not copied this from the above lol.


regards.

 

Hi,

I would advise you liveperson. It is the only hosted solution that integrates live chat, phone support, email support and ticket support.

We are using it. It's just great.

 

Phone call has got to be the best method. It is more personal and you will earn the clients trust since you are willing to talk to them directly instead of just sending an email.

 

Phone call, definatly

 

I like to use live chat, because phone calls is expensive in my country and people seldom use skype.