Which Help Desk Solution Do You Use?

Discussion in 'General Marketing' started by ryanjohn23, Dec 12, 2008.

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  1. #1
    I'm trying to decide whether to use the Kayoka help desk or the Live Person help desk on my site. Can anyone provide any guidance as to which one may be better. I do like the fact that you can buy Kayoka outright as opposed to paying a monthly subscription fee, but I want to know what you guys experience has been.

    Thanks,

    RJ
     
    ryanjohn23, Dec 12, 2008 IP
  2. willster74

    willster74 Peon

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    #2
    Hi RJ,

    I use Kayako and am very happy with it - when I bought it I was able to buy it outright... If you want updates etc you need to keep up with the license fee, but you don't have to do that if you don't want to.

    Hope that helps,

    Dave.
     
    willster74, Dec 12, 2008 IP
  3. msjudged_1

    msjudged_1 Peon

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    #3
    kayako is great.. have tested against ceberus and just easier to use with kayako.. have seen a few other sites using the same platform for support.

    get the license outright if you can.
     
    msjudged_1, Dec 12, 2008 IP
  4. ryanjohn23

    ryanjohn23 Active Member

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    #4
    Thanks for the advice. It seems to make much more sense to me to just buy the license outright than paying a large monthly fee. Kayako it is then!

    RJ
     
    ryanjohn23, Dec 12, 2008 IP