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Where to hire phone support?

Discussion in 'General Business' started by Michael123, Jul 16, 2010.

  1. #1
    Hi, i'm starting a business and I need phone support. I'm wonder if you guys know any sites/companies that you can hire to do phone support for me.

    Thanks
    SEMrush
     
    Michael123, Jul 16, 2010 IP
    SEMrush
  2. bk871

    bk871 Well-Known Member

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    #2
    Post a wanted ad on DigitalPoint, and it might get you some people.
     
    bk871, Jul 16, 2010 IP
  3. Ruchka

    Ruchka Member

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    #3
    I know a couple private firms that do good work but it depends on your needs and volume (which may be small at first I could assume). If you can share more about what you need that would help me understand your needs and if there's a fit I can talk to my contacts.
     
    Ruchka, Jul 16, 2010 IP
  4. bk871

    bk871 Well-Known Member

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    #4
    Another thing to look at (in a price prospective) is are you looking for local companies, or outsourced companies far away?
     
    bk871, Jul 16, 2010 IP
  5. Michael123

    Michael123 Peon

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    #5
    It's a retail website, it's pretty simple. Just answer typical questions and check if their order have been confirmed. I think that this will be a large scale job, with alot of calls. If you know something that would match this, then i'd be very thankful if you could guide me to a firm.

    Where they are located doesen't matter for me, as long as they can speak good english.
     
    Michael123, Jul 16, 2010 IP
  6. Le Dangles

    Le Dangles Member

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    #6
    most companies that do phone support and are located in a primarily non-english speaking country have pretty bad english speaking customer support reps. Outsourcing to a different country would be much cheaper but the quality is also much lower. They get the job done right but it might not be as high of quality as you like.
     
    Le Dangles, Jul 16, 2010 IP
  7. bk871

    bk871 Well-Known Member

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    #7
    It's definitely a cheaper way to go, like I said...

    What are you looking for? Full time people, or someone in a call center? That is something else to look at.
     
    bk871, Jul 16, 2010 IP
  8. webbmaster

    webbmaster Well-Known Member

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    #8
    do a search on "virtual assistant" onshore or offshore.. plenty of them to choose from
     
    webbmaster, Jul 18, 2010 IP
  9. victoryreds

    victoryreds Peon

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    #9
    victoryreds, Jul 18, 2010 IP
  10. Rayhanuli

    Rayhanuli Member

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    #10
    Hi,
    I think I understand what you need. Just check your PM. I have sent you all the details.
     
    Rayhanuli, Feb 5, 2013 IP
  11. WriterPH

    WriterPH Active Member

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    #11
    There are a number of virtual assistant agencies offshore that can help you with this, mainly in the Philippines. But if you want to save and cut on the middleman fees, you can hire me directly. Let's talk about it. Thanks.
     
    WriterPH, Feb 6, 2013 IP
  12. James Byun

    James Byun Active Member

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    #12
    Place a task on elance, and this should pretty much help. But, remember to qualify these people because theres loads of them wanting the gig.

    The question then becomes, how do I go about qualifying people?
     
    Last edited: Feb 6, 2013
    James Byun, Feb 6, 2013 IP
  13. JerrickYeoh

    JerrickYeoh Active Member

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    #13
    you can search for phone support services in Google .
    If you wish to save cost, you can try for philipinnes or vietnam phone support services.
    While they are good in english as well.
     
    JerrickYeoh, Feb 6, 2013 IP
  14. eimrahc

    eimrahc Member

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    #14
    Try searching on Craiglist, Philippines can give you full customer support with great solutions of course on a reasonable price ;)
     
    eimrahc, Feb 9, 2013 IP
  15. Calanau

    Calanau Active Member

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    #15
    You might want to check this site: https://www.odesk.com/

    Its a large online workplace where you can place an add about job you offer and hire someone who will suit you best. Its a good site to hire online staff, writers, administration staff, support staff etc. I recommend it.
     
    Calanau, Feb 9, 2013 IP