I must also admit this fact, whenever i needed answers or asked questions about those google products which i use, i have always received a response, albeit email response i dont think i have ever tried phone or any other medium. And mostly, i received responses in few hours to 2 days time, as far as i am concerned that is fair enough for a company of this size.
Same here, it always depends on the type of question asked! If the answer is already in their huge help center, why should they repeat it by email. A lot of questions are only asked because the person asking them is to lazy to do a bit of research themselves. SY
I don't think google will setup GOOGLE ANSWER..... Yahoo Answe is more popular right now..... google won't follow yahoo....They always do the new or better...
A particular concern for website owners is that Google does not answer any questions about site ranking or imposed penalties. We are shortly launching an industry campaign to abolish secret penalties and allow website owners to get an answer from search engines such as Google on whether their site has been penalized. Please contact me in case you'd like to add your voice to our growing number of concerned website owners.
The particular concern is that Google- who due to its dominant market share is the single most important traffic driver for most websites - has the power to "switch off" most of a site's traffic almost overnight, without there being a means of confirming this or the reason for such punitive action. Many websites are penalized in this way and face lengthy periods of time (several months to even years) during which they are invisible on Google SERPs and suffer from the resultant decrease in traffic. We know of several such cases (including a news portal site we operate) and the concern is the non-transparency "secrecy" surrounding penalties. There is no way to confirm that a penalty has been imposed or why. This is most frustrating for affected website owners and we are calling for an end to secret search penalties with our campaign. To do this, we are building a voice by listing case studies of websites which have faced a suspected penalty but their owners have never been able to confirm this with the search engine. We say if the search engines operated more transparently, it would make the online market place fairer, which is better for us as site owners, and ultimately our users. We are calling for the most basic step towards greater transparency - which is a way to confirm whether a penalty is in place or not. We are due to launch our campaign publicly and in the media very soon - we are just gathering a few more "founder case studies". Contact me in case you'd like to access our campaign website (currently password protected ahead of the launch) and indeed to submit any case studies. I hope this makes our objective clearer, With best wishes Marc
if the service is going to come....i am the first to celebrate...because many question in my mind to ask google...
In case you have a website which has had a suspected penalty imposed - please contact me. We need more case studies to launch publicly!