When is an "Order Form Submit" not a sale?

Discussion in 'ClickBank' started by Avo19, Sep 25, 2009.

  1. #1
    Just thought I'd throw a query out there to those well versed in CB. Hopefully someone can shed some light on the buying process.

    My partner & I decided recently to run some PPC to CB campaigns. All hops have been tested and are working with cookie being placed, no frames are being used & tracking codes are being recorded.

    A couple of things we're seeing.

    1) Google Conversions - using the code as instructed here, the conversions in no shape or form match sales. While we expect up to a 20% discrepency, we're seeing near 80% in many cases.

    2) "Order Form Submit Count" - from my understadning this an actual submit with CC info etc. We're seeing figures like 32 submits & 3 sales. Now according to CB it could be a stolen CC, mistyped name etc. All possibilites, but the percentages seem way to high for normal. All our traffic is Adwords USA only.

    Comments?
     
    Avo19, Sep 25, 2009 IP
  2. santhana

    santhana Active Member

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    #2
    Don't cry buddy, My story is the same to you. I see 15 Conversions in my Adword account but when I go to ClickBank not even 1 Sale from 1 product I promote.

    An Another Campaign I got 25 order submit but only 8 Sales. My traffic is pure USA too.

    It is just a bad day. It happen....

    It can be stolen CC, or that person always request refund several times, so it could be a credit card banned.

    I don't know, but hope it will be better soon...
     
    santhana, Sep 25, 2009 IP
  3. BusinessMinded08

    BusinessMinded08 Peon

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    #3
    I'm no CB expert... but it COULD be because possibly the credit/debit card was denied. Not saying it is, but it seems like the most logical issue here.
     
    BusinessMinded08, Sep 26, 2009 IP
  4. natj

    natj Well-Known Member

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    #4
    The buyer may have missed filling up some fields, or may have wrongly entered some details.

    Things like that can could make the 'submit' count higher than the 'sale' count.

    On a side note, my sales have been the absolute worst this month. So bad that I'm thinking of quitting CB for good.
     
    natj, Sep 26, 2009 IP
  5. santhana

    santhana Active Member

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    #5
    I feel you buddy, Imagine more and more internet marketers promoting CB product, we have less buyer, but more promoter. Thing will be bad in the future for everyone. Except the smartest one:)
     
    santhana, Sep 26, 2009 IP
  6. Legendary11

    Legendary11 Well-Known Member

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    #6
    If your sales are bad you need to expand you traffic, more traffic = more sales its a fact. and as to the thread topic, ive always wondered how i had that.
     
    Legendary11, Sep 26, 2009 IP
  7. natj

    natj Well-Known Member

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    #7
    The niches I'm in are all low competition and moderate-to-high demand.

    I'm in constant touch with the potential buyers of the niche, and for traffic, it has been steady over the months.

    Despite this, all I see an exceptionally high number of 'order form impressions' and no sales.
     
    Last edited: Sep 26, 2009
    natj, Sep 26, 2009 IP
  8. Legendary11

    Legendary11 Well-Known Member

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    #8
    well winter seasons usually good so dont lose hope
     
    Legendary11, Sep 26, 2009 IP
  9. MedicAffiliate

    MedicAffiliate Peon

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    #9
    -It could be some curious folks who just type random numbers and names to see what happens.
    -Could be that more people are having their credit cards deactivated nowadays and can't actually make this payment.
    -Mis-typed information from buyers themselves.
    -when the visitor is too young/does not have a credit card or is from a poorer country, they do stupid stuff that only gets your account flagged with CB.

    And the list goes on...fact is, we got along fine before we heard of order form submits and we can get along fine now. The only difference it makes is our marketing approach should lead to reducing the "second thoughts" factor and make the customer want the product enough to go through with their purchase.
     
    MedicAffiliate, Sep 26, 2009 IP
  10. gcashhome

    gcashhome Peon

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    #10
    Yesterday i got 55 submits but only 35 sales ...

    adding to all that people told here

    There could be some people choosing paypal and there is another 2 pages that will come up before the user completes the purchase. If customer decides and exits in any of those pages, this will show up as submit count.
     
    gcashhome, Sep 26, 2009 IP
  11. Webray

    Webray Active Member

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    #11
    That isn't true. Wish it was, though.
     
    Webray, Sep 26, 2009 IP
  12. Legendary11

    Legendary11 Well-Known Member

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    #12
    sorry... TARGETED trafffic = more sales lol if you can send a thousand people looking to buy information on getting married and no one buys... you need to quit...

    if your sending traffic that searching for INFORMATION on getting married... youre either really lucky or forgot your targetting buyers.

    A googler of "free infomation on getting married" wont look at your presale page and go off to buy very oftern, if at all.

    just to reply to Webray
     
    Last edited: Sep 26, 2009
    Legendary11, Sep 26, 2009 IP
  13. bl4ckmaN^

    bl4ckmaN^ Well-Known Member

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    #13
    What you are saying is obvious, but that's not the problem here.

    You can send millions of targeted visitors to CB campaigns and make sales, but OP is asking a different question, which is related to Clickbank's payment processing system.
     
    bl4ckmaN^, Sep 26, 2009 IP
  14. nicesurf

    nicesurf Active Member

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    #14
    There are some visitors hit you pay button but not complete the payment, especially it the price of products not written clearly in landing page so they have to check it in pay button.
     
    nicesurf, Sep 26, 2009 IP
  15. joshadams

    joshadams Peon

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    #15
    I never knew you could do conversion tracking (Integrated Sales Reporting) with Clickbank. My eyes have been opened to a whole new world! I am using IDs to track my Adwords campaigns so I do know what converts, but not from an in-depth Google Analytics point of view. Thanks for sharing and hope your sales increase!
     
    joshadams, Sep 26, 2009 IP
  16. awl03c

    awl03c Member

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    #16
    All the time. That's your answer, lol.

    People try to use fake credit card info a lot it seems. I used to run an ecommerce site and about 75% of my orders were pure fraud.
     
    awl03c, Sep 26, 2009 IP
  17. gcashhome

    gcashhome Peon

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    #17
    Read it from the Clickbank blog ...

    Common barriers for prospects exiting at this stage include:

    An invalid Postal Code entered on the ClickBank Order Form
    An invalid Name entered on the ClickBank Order Form
    An invalid Card Number entered on the ClickBank Order Form
    The prospect’s payment method is not authorized due to problems with funding
    The prospect is identified to be participating in fraudulent activities
    An invalid Card Expiration Date is entered on the ClickBank Order Form
     
    gcashhome, Sep 27, 2009 IP