Whats wrong with cj

For the last 15 mins i am trying to log in to cj but it gives me this error

There was an error processing your request.

The incident has been logged and we are working to correct the problem. We apologize for any inconvenience.



Are you guys experiencing the same problem?

 

Funnily enough I am. I'll drop them an e-Mail soon, on both our behalves

 

I am in Hong Kong, China. I have the same error !

 

i guess the problem is solved.. it works fine now

 

No problem for me now.

 

I think i have recently found out what is the cause of this error. This error causes because they are scrutinizing/auditing your account for any spam or fraud clicks....

How i Know.... Its a very story and a nightmare for me...

I have been working with CJ for last 2years now and periodically i have also been getting these types of errors... I didn't care as they get solved by the next time i tried to log in.

As for this month.... I tried to login and i got this error....I tried later and found that my account was deactivated.

The reason they have given is you have submitted mutiple leads from the same IP... i explained them that i was not involved in any.... of them as you can compare the IPs also from your side. Off the leads and of my login to CJ account.

They did not heard that and deactivated the account. I wrote to them that why would i submit multiple leads from my account iam not new to CJ and i have been working for last 2years now and i have got bonuses also on multiple ocassions ranging from $140-$250 and i have been getting checks of around $1500 monthly... why would i do that.

After this much.... explanation they allowed me to open a new account in there network.

So the model of the story is when you get this error your account is on audit...

 

ohok so you think this is the reason why our accounts were not working yesterday

 

That is factually incorrect. Advertisers also see these errors, and these errors usually happen overnight (US times) during system maintenance. Nobody in Network Quality is working at those times.

If for some reason you get this error, try with a proxy or different internet connection. Occasionally, one of the servers is taken down for maintenance but others are not. If you try with a different IP, a new server may be assigned to you.

FYI, all of this information has either come directly from CJ's technical team or my firsthand experience on both the publisher & advertiser side.

 

It might be your view i totally honor your statement....

but you can just see the page is re-directed as some of the accounts are functional and some are not i confirmed this from my friend who also have the CJ account and he also signed-up the time i had taken publisher services from CJ but his account was functional but mine was not....

Rest is up to CJ what is actually right...and what's not they only can tell.... this was my personal experience so shared...

 

CJ uses multiple servers, load-balanced behind a single IP. If the server that you are assigned to at the moment is taken offline, then you will see the error. Another possibility is that a certain subset of accounts are undergoing payment processing or other issues that take up lots of CPU cycles at CJ.

I can tell you for a fact that CJ does not display the "There was an error processing your request." message while Network Quality evaluates issues - I have dealt with many issues on the advertiser side & publisher side, and know how this works. Feel free to verify this with CJ, they'll tell you the same thing.

 

i can log in fine to CJ, but when I try and search for products in my advertisers, I get the spinny bar

 

Hmm...! Its okay at your part

 

I have sen this error many times on CJ. It gets solved in few minutes/hrs.

 

I have had this issue for about 2 weeks now. I've emailed cj and have not received an answer.

 

This has happened to me a couple of times. I used a different browser and it was OK.