Hello, We would like to know that what type of support do you prefer from Web Development/ Graphic Design Companies or any other Service providers ? Here are the options : Email Support Phone Support Client Area Ticket System Your advice and suggestions would be highly appreciated. regards Arron
Please let me know by giving your suggestions. It would really help my business to grow and build a strong foundation for my business.
It really depends on the issue for me. If it's critical or complicated, I prefer phone support. If it's a noncritical issue or just a question, email support is fine with me.
I can't choose one. I most appreciate when a service provides multiple forms of communication so I can choose which suits me best at the time. Email support is great if I have a question, but some situations definitely require a live conversation with someone, either on IM or phone.
For me personally,email support is fine. I agree with the others though,some people prefer phone contact. Maybe consider setting up a conprehensive FAQ/knowledgebase for your clients which you can refer them right from the start. and of course tell them there is other help options. A good ticket system can include email,phone and FAQ all in one..