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What type of Support you like - Email / Phone / Client Area / Ticket System Support

Discussion in 'General Chat' started by a4arron, Mar 7, 2012.

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What type of Support you like - Email / Phone / Client Area / Ticket System Support

Poll closed Apr 6, 2012.
  1. Email Support

    100.0%
  2. Phone Support

    50.0%
  3. Ticket System

    0 vote(s)
    0.0%
  4. Client Area

    0 vote(s)
    0.0%
Multiple votes are allowed.
  1. #1
    Hello,

    We would like to know that what type of support do you prefer from Web Development/ Graphic Design Companies or any other Service providers ?

    Here are the options :

    • Email Support
    • Phone Support
    • Client Area
    • Ticket System


    Your advice and suggestions would be highly appreciated.


    regards
    Arron
    SEMrush
     
    a4arron, Mar 7, 2012 IP
    SEMrush
  2. a4arron

    a4arron Active Member

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    #2
    Please let me know by giving your suggestions. :) It would really help my business to grow and build a strong foundation for my business.
     
    a4arron, Mar 8, 2012 IP
  3. danasurvey

    danasurvey Well-Known Member

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    #3
    It really depends on the issue for me. If it's critical or complicated, I prefer phone support. If it's a noncritical issue or just a question, email support is fine with me.
     
    danasurvey, Mar 8, 2012 IP
  4. Max Bounty

    Max Bounty Guest

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    #4
    I can't choose one. I most appreciate when a service provides multiple forms of communication so I can choose which suits me best at the time. Email support is great if I have a question, but some situations definitely require a live conversation with someone, either on IM or phone.
     
    Max Bounty, Mar 8, 2012 IP
  5. Rajmeej

    Rajmeej Peon

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    #5
    i think email support is great for DP. sometime phone also cool for urgent.
     
    Rajmeej, Mar 8, 2012 IP
  6. Arcanus

    Arcanus Well-Known Member

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    #6
    For me personally,email support is fine.

    I agree with the others though,some people prefer phone contact.

    Maybe consider setting up a conprehensive FAQ/knowledgebase for your clients which you can refer them right from the start. and of course tell them there is other help options.

    A good ticket system can include email,phone and FAQ all in one..
     
    Arcanus, Mar 10, 2012 IP