Social Buttons
  1. Advertising
    y u no do it?

    Advertising (learn more)

    Advertise virtually anything here, with CPM banner ads, CPM email ads and CPC contextual links. You can target relevant areas of the site and show ads based on geographical location of the user if you wish.

    Starts at just $1 per CPM or $0.10 per CPC.

What type of Support you like - Email / Phone / Client Area / Ticket System Support

Discussion in 'General Chat' started by a4arron, Mar 7, 2012.

?

What type of Support you like - Email / Phone / Client Area / Ticket System Support

Poll closed Apr 6, 2012.

  1. Email Support

    4 vote(s)
    100.0%

  2. Phone Support

    2 vote(s)
    50.0%

  3. Ticket System

    0 vote(s)
    0.0%

  4. Client Area

    0 vote(s)
    0.0%
Multiple votes are allowed.
0
  1. #1
    Hello,

    We would like to know that what type of support do you prefer from Web Development/ Graphic Design Companies or any other Service providers ?

    Here are the options :

    • Email Support
    • Phone Support
    • Client Area
    • Ticket System


    Your advice and suggestions would be highly appreciated.


    regards
    Arron
    SEMrush
     
    a4arron, Mar 7, 2012 IP
    SEMrush
  2. a4arron

    a4arron Active Member

    Messages:
    190
    Likes Received:
    5
    Best Answers:
    0
    Trophy Points:
    75
    #2
    Please let me know by giving your suggestions. :) It would really help my business to grow and build a strong foundation for my business.
     
    a4arron, Mar 8, 2012 IP
  3. danasurvey

    danasurvey Well-Known Member

    Messages:
    1,975
    Likes Received:
    95
    Best Answers:
    0
    Trophy Points:
    138
    #3
    It really depends on the issue for me. If it's critical or complicated, I prefer phone support. If it's a noncritical issue or just a question, email support is fine with me.
     
    danasurvey, Mar 8, 2012 IP
  4. Max Bounty

    Max Bounty Guest

    Messages:
    20
    Likes Received:
    1
    Best Answers:
    0
    Trophy Points:
    0
    #4
    I can't choose one. I most appreciate when a service provides multiple forms of communication so I can choose which suits me best at the time. Email support is great if I have a question, but some situations definitely require a live conversation with someone, either on IM or phone.
     
    Max Bounty, Mar 8, 2012 IP
  5. Rajmeej

    Rajmeej Peon

    Messages:
    29
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    0
    #5
    i think email support is great for DP. sometime phone also cool for urgent.
     
    Rajmeej, Mar 8, 2012 IP
  6. Arcanus

    Arcanus Well-Known Member

    Messages:
    1,021
    Likes Received:
    31
    Best Answers:
    0
    Trophy Points:
    160
    #6
    For me personally,email support is fine.

    I agree with the others though,some people prefer phone contact.

    Maybe consider setting up a conprehensive FAQ/knowledgebase for your clients which you can refer them right from the start. and of course tell them there is other help options.

    A good ticket system can include email,phone and FAQ all in one..
     
    Arcanus, Mar 10, 2012 IP