What should I be replying to this email from Hostgator?

Discussion in 'General Business' started by tradeepak, Sep 12, 2008.

  1. #1
    I got the following email from Hostgator. They say I put heavy load on their servers. I have 30+ addon domains and When I checked google analytics, no website had sudden burst of traffic. Will my problem be over if I just remove the problematic domain that they said the email?

    ---

    Hello,
    This message is to advise you of a temporary block placed on your account.
    The account referenced above was found to be consuming an inordinate amount
    of system resources, to the point of degrading overall system performance.

    While we do limit each account to no more than 25% of a system's resources in our
    terms of service, we do not actively disable accounts until they greatly exceed
    that number, which is what happened in this case.

    It was necessary to disable your account to maintain a minimum level of proper
    service for everyone else. From this point, the following options are available:

    a) Block heavy users of your site, if any, that may be causing excessive load.
    b) Optimize scripts (php, etc) that may be consuming a large amount of cpu or RAM
    c) Upgrade to a dedicated server; your site may have outgrown a shared environment.

    Please let us know if you have a solution you feel would resolve this issue.
    Should a solution not be forthcoming, we are happy to assist you with an upgrade
    to dedicated services, where your site will have room to grow without affecting
    other customers. I appreciate your attention to this matter. Thank you.
    ---
     
    tradeepak, Sep 12, 2008 IP
  2. micksss

    micksss Notable Member

    Messages:
    4,427
    Likes Received:
    268
    Best Answers:
    1
    Trophy Points:
    285
    #2
    What kind of scripts, CMS, or forums do you have running? I'd check into how much resources are being used by them and look for an outlier that's high. Also check your webstats for a IP that might be excessively accessing your site(s).
     
    micksss, Sep 12, 2008 IP
  3. latoya

    latoya Active Member

    Messages:
    749
    Likes Received:
    73
    Best Answers:
    0
    Trophy Points:
    70
    #3
    Check your Awstats and resource usage on your cpanel. You'll get vastly different results from Google Analytics.
     
    latoya, Sep 12, 2008 IP
  4. mentos

    mentos Prominent Member

    Messages:
    15,280
    Likes Received:
    473
    Best Answers:
    0
    Trophy Points:
    330
    #4
    If i'm you,i will reply to HG said that they should upgrade their server to handle more customer.
    And if they can't,i will move to other host
     
    mentos, Sep 12, 2008 IP
  5. tradeepak

    tradeepak Banned

    Messages:
    1,518
    Likes Received:
    69
    Best Answers:
    0
    Trophy Points:
    0
    #5
    What other hosts do you recommend? What do you use?
     
    tradeepak, Sep 12, 2008 IP