I just open a dispute from my alertpay account. I receive a mail: Thank you for contacting AlertPay's Resolutions department. My name is Rafael and I am happy to assist you. We are in the process of resolving your transaction dispute. However, to reach a prompt resolution, you must respond to the Contact Request email that we sent to both you and the seller. Please take some time to read the instructions and respond accordingly. If you do not respond to the Contact Request within 10 days, we will assume that you have resolved the issue with the seller, and we will close this dispute. Please do not respond to this email. Thank you for your understanding. ---------------------------------- Thank you for choosing AlertPay! If you have any additional questions, don't forget to consult our FAQs at www.helpdesk.alertpay.com! Rafael Customer Support 514-748-5774 www.alertpay.com "My Way to Pay" & another mail I receive: Hello The seller name, ** its just a cc copy An AlertPay member has notified us that they have not received goods from you after sending funds to your AlertPay account. These are the details of the transaction: ------------------------------------------------ Date: ***** Amount: $**.00 USD Reference No: ********** ------------------------------------------------ Please contact ******* within 5 business days and respond to this ticket to resolve this issue promptly. If we do not hear from you within 5 business days and you do not cooperate, the resolution will work in your customer’s favour. ** Important note for the member who filed this dispute: If the merchant fails to respond to this ticket within five business days, it is your responsibility to reply to this ticket to let us know whether or not you have resolved your dispute. If you do not respond within 10 business days, we will assume that you have resolved the issue with the merchant, and we will close this dispute. Thank you for your understanding. ### What is the next? Can I need to contact Alertpay or they will return my money automatically?
I already refund my payment. So,now I know the process. What the next? Alertpay just ask the seller about dispute & my seller is answer on my favor. So,Alertpay refund my total amount without asking any question. But,if seller provide the proof, then alertpay ask me feather information.So,I think,AP is a safe for both party.Not like 3rd class paypal. Thanks Alertpay!
u still dont know whats their procedure because its a guess from yourside so its best to look other type of disputes and conclude