Adsense support team is considered to be one the worst support teams to deal with they are not replying on masseges thats first and second they are waiting you to report for sites which are breaking their laws if you didn't report those sites will still get their payments so plz tell me what are adsense support team doing and what is their job? and why they are dealing like they are cia or fbi every thing they do is secret
There is a a large Google support, have you tried it first? There is probably a lot of inquiries for the support team and they can't promise each and everyone will be answered right away. Try searching here first... http://www.google.com/support/websearch/