Webthosting scammed me $150

Let me tell you a story of how Webthosting scammed me out of $150.
The whole chain of events including screenshots can be found at http://www.wjunction.com/showthread.php?t=20258

Dec 22 - Bought 1month 100Mbit UNMETERED VPS from webthosting. They claim "Unconditional Hassle-free 30-day Money-back guarantee". What's the harm I said to myself.
Received the account details within a few hours. Support was really bad and unhelpful. Ended up paying an additional $5 for Kloxo which I didn't need, and had to reformat the server to get it back to Ubuntu.
Speeds are constantly between 500KB/sec - 1500 KB/sec. Clearly not anywhere near 100Mbit.

Dec 23 - Speeds picked up to 4000KB/sec for a couple of hours (very acceptable), then dropped back down.

Dec 23-26 - Speeds around 2000-3000B/sec at times, and 1500KB/sec at other. Was told by Bentink that if I wanted faster speeds, I needed to upgrade my account to a higher tarrif. At the same time, he offered me a great discount if I upgraded and added some additional month. That was my falling point. I thought - well now I'm getting 1500KB/sec (not even close to 100Mbit), maybe if I pay more I'll get better service. WRONG!

Dec 27 - Paid $133 for an additional 7 months + upgraded to a higher-end service. Speeds IMMEDIATELY plummeted to below 1500KB/sec constantly.
All of a sudden Bentink starts saying that speeds do not depend on the type of service, and that it is only dependant on userload.
I say, fine. You lied to me. I want a refund under your "unconditional hassle-free 30-day money back guarantee". Guess what. No can do. Since I upgraded, this was my second invoice. Under a hidden clause in their TOC, you can only get a refund for the 1st invoice (with a deduction of $15). Not exactly unconditional and not exactly hassle-free.
Bentink just says that "Unconditional" means that it needs to abide by all the clauses in their TOC.

Dec 28 - Speeds dropped to 15 - 200KB/sec constant rate. If I wanted these speeds I would have used my own home internet connection.
Bentink now starts calling me a lier and says these speeds are not true. He says I should be getting 10-11MB/sec.
Later that day he changes his view and says I should not even expect to get anything near 4-5MB/sec since "You get what you paid for"
A few hours later he tells me that the server is just overloaded since people are using all the bandwidth. So everything is ok, I must just wait for everyone else to stop using their servers and then maybe I'll be ok.

Dec 29 - Speeds still terrible. Now he says, you know what I'll just start capping everyone. 1MB/sec is great speed for what you're paying! What do you want from me? He also adds that 500KB/sec is considered good speed for webhosting, so I should be happy.
So now, everyone bought 100Mbit, but is now capped to 10 Mbit
End of the day - speeds are at 50KB/sec

Dec 30 - Bentink now starts saying that I broke TOC and I should be lucky he's not canceling my account. His interpretation of breaking the TOC is that I requested a refund on a 2nd invoice. Nice.
As for speeds. They went down to 10-20KB/sec.
Now all of a sudden Bentink says: Well you know, we didn't bother to protect this VPS from DOS attacks. Maybe you're having an attack. Lemme check that.
After a few hours, speeds finally go up to 820KB/sec. woohoo.
So, after 3 days, speeds finally picked up to max 3MB/sec for a few hours. That's clearly nowhere near 100Mbit, but better than nothing. After a few hours, speeds went back down to 500KB/sec

Jan 1 - Server completely down for 11 hours. No answer from support ticket.
After 11 hours. Server back online. Speeds picked up a bit, but guess what. No longer unmetered. Now it's capped at 2TB/month. It's quite a large cap, but still - I bought unmetered so wtf?

Jan 2 - Back to dialup speeds - 10-20KB/sec

Jan 4 - Speeds back now ok - however still have 2TB capped on a supposedly unmetered package.
VPS of course down again for another 5 hours.
Server back online after 5 hours. Speeds back down to less than 150KB/sec

Jan 5 - Bentink removed the 2TB cap. Now I have unmetered, but the line is CAPPED at 10Mbit. Support ticket says to me that I will never get a download speed higher than 1MB/sec. They also threaten again to delete my account if I don't stop complaining about their crappy services.
They say I need to choose: 1MB/sec unmetered vs 5MB/sec metered. This is not what I signed up for.
Also, today they change their "Unconditional Hassle-Free 30-day Money-back guarantee" to "30-day Money Back Guarantee". Admition of guilt anyone?
He also says that anyone who expects to get 100Mbit from his 100Mbit line is obviously a noob, and that I should know that I will never get anything higher than 5MB/sec at offpeak times.
Straight after getting the threats, server goes down again for a few hours.
My understanding from their threats is that they deleted my account.

I decide that I've had enough and so I file a dispute with Paypal. Obviously the dispute gets rejected because it's an intangible.
So, that's a nice $150 well spent.
All I can say is to stay away from WebThosting. They are very unfriendly and will do anything to keep your money even though they offer a "money back guarantee"

 

In all honesty, i dont blame him for not giving your money back. You need to do some research. Everyone knows that 100mbit lines are not ALWAYS full speed.....

 

I agree, but the line was NEVER at full speed, or anywhere close for that matter. Also, he told me if I upgraded I WOULD get better speeds. His intention from the beginning was just to get me to pay him more, and to do a second invoice.
In the end it was CAPPED at 10Mbit.

Also FavouritesBlog you should talk. You tell me that I'm overreacting with webthosting when I have 20% uptime, while you're crying on a separate thread about a measly 12 hour server down.

Did you even read the whole post?

 

thnx for ur review u can also check here

webhostingtalk.com/showthread.php?t=854087

 

Chargeback did not work, didn't it?

 

Nope. Paypal closed dispute and awarded him all the money.

 

So many bad history about webthosting

 

wow.. really this is cheating webthosting is not full filling there costumer needs .. i will support woja

Good luck

 

Why didn't you go for a safe, well known web hosting company? You'd know what to expect.

 

I guess you should have listened to what other fellas were talking about, but no, you didnt even bothered by the bad reviews.

 

IMO always always go with a large and reliable company like Hostgator, HostMonster, Media Temple, etc.

 

I agree to this... spending a few dollars more is better than losing it all....

 

Well placed.

 

it happens because people generally fall for unlimited/unmetered plans.

when we all know bandwidth & space costs money then how can a host provide unlimited/unmetered plan without doing large scale overselling, means downgrade in service quality.

better go with reliable host or even if u try new host stick with monthly payment option. I always say to my clients that its better to pay monthly because this way if anytime u r not satisfied with my service, you are free to leave (though no one has left ).

In this case also when u were not getting the speed and quality what u paid for then why did u stick with the host? you should have backed up ur data and tried some other host.

 

1. He was not charged for Kloxo license, he was charged admin fee for installing it. Anyway we have now pre-installed template for it.

2. There were some Kernel Compatibility issues.

http://forum.openvz.org/index.php?t=rview&goto=38559&th=8210

Many other people faced it. It was gradually slowing speeds.

There was also a switch failure at the datacenter.

3. His account was deleted after he opened a dispute with Paypal, NOT for opening tickets.

4. When he signed up, it was clearly stated in the terms that VPS orders are eligible for a refund after deducting $15. Though the $15 policy is no longer there after Jan 10 update. It is also mentioned there is no refund on 2nd or later invoices, that is any invoice after the first.

He agreed to all these terms before signing up.

His first invoice was $11.96.

$11.96 - $15 = Negative
2nd, 3rd invoice = no refund as per the terms he agreed to.

5. The OpenVZ kernel issue was already solved the night he opened the dispute.

6. He upgraded to 100 mbps unmetered shared at around $15/month total for VPS with 75GB space, 1 GB RAM. It is nowhere mentioned dedicated 100 mbps. 75 GB RAID space, 1 GB RAM, 100 mbps unmetered at $15/month, and then complain you are not getting dedicated speed? Some slower speeds were due to OpenVZ issue that was resolved. He was told he would get an average of 1 MB/s when the OpenVZ issue gets resolved.

Moreover, all our plans are now burstable to 1 Gbps.


All those who had made stray comments are requested to fulfil the needs of woja on their server and then reply. woja, you know we have an area in our forum where you can post all your negative reviews. Why not post there? I will follow up there with all proof. As for this post this is my last reply.

Good Luck.

I will be highly expecting your negative review at WebT Hosting forum because we prefer negative comments at our forum more than positive comments

 

And after Paypal turned down his claim, I also offered him a free VPS for his period but he did not reply to that. Instead he started to post everywhere after that.

 

You NEVER offered me ANYTHING
Please show me where you offered me something. That would be very interesting

Was this before or after you got banned from Wjunction for scamming?

 

it would be interesting if anyone can post screenshots as proofs?

 

No need to upload screenshots. Full story can be found here:
http://www.wjunction.com/showthread.php?t=20258

He's been banned from there because of this.

 

woja, i read the thread and i will say you were right.

Bintink, in that thread you always found excuse for bad service, you didn't refunded woja even he was asking for partial refund.

You hide behind your TOS and said that unconditional refund can not be made if anything illegal is done, but couldn't clearified what woja has done wrong. If service is not working as promised then why not give refund if you can't fix it.

One more thing i want to say, throughout the thread you said that you can't get 100 MBps for this price then why you do misleading advertisements?