Website not accessible in certain countries

Discussion in 'General Business' started by rosiee007, Jan 28, 2011.

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  1. #1
    Hi,

    Some of our customers cannot access our website in certain countries, particularly in Denmark. I need people to check if they can access it from their country. It is a new site and is not getting a lot of traffic yet, but we need to make sure that the site is accessible before we start marketing it.

    link

    It is a mens health site and please do tell me if you were able to access it successfully or not.

    Thanks ahead!
     
    rosiee007, Jan 28, 2011 IP
  2. Phooey

    Phooey Active Member

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    #2
    So, basically, it's an online pharmacy? My guess would be that your issue isn't that certain countries can't access your site, but something more along the lines of a work/school firewall that is blocking it based on content.
     
    Phooey, Jan 30, 2011 IP
  3. mentos

    mentos Prominent Member

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    #3
    In this case you need to contact your hosting provider.

    Maybe you're using a blacklisted IP that why other country cannot access your site.

     
    mentos, Feb 1, 2011 IP
  4. rosiee007

    rosiee007 Notable Member

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    #4
    Thank you for your replies. I asked my client to re-ckeck the site from different PCs in Denmark and he asked a couple of people to check. The site was accessible to some and not to others. It is definitely a firewall or internet access issue.

    I also noted my clients IP address and sent it to the web host, but they did not have that IP in their blocked list of IPs or firewall. The thing is that the client is able to view the site again from the same IP/PC he was using before when it was not accessible.
     
    rosiee007, Feb 5, 2011 IP
  5. ferdyfauzi

    ferdyfauzi Peon

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    #5
    it must be their intranet which blocks the access to your website.
     
    ferdyfauzi, Feb 5, 2011 IP
  6. Sachin Kumar

    Sachin Kumar Peon

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    #6
    Hosting company will short out your problem you should ask there.
     
    Sachin Kumar, Feb 5, 2011 IP
  7. keym4k3r

    keym4k3r Peon

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    #7
    It may also be the problem with DNS entry. As the site is quite new, some servers may not know where the site is. But this is also the problem of host, in this case nameserver at AZUDO.com. This problem may disappear in couple of days time.
     
    keym4k3r, Feb 5, 2011 IP
  8. rosiee007

    rosiee007 Notable Member

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    #8
    @ keym2k3r, thanks for your help, I did contact the host company, they say that none of their clients is facing the problem we are facing. However, we did find out that they are hosting around 200 websites on the same IP as ours, which could be posing a problem in server accessibility.
     
    rosiee007, Feb 7, 2011 IP
  9. keym4k3r

    keym4k3r Peon

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    #9
    From where I sit I have no problems with accessing your place.
    Get some names of websites that share IP with you site, and give them to your people in Denmark to test.
    If they cannot reach the other sites as well, it means IP is blacklisted.
     
    keym4k3r, Feb 7, 2011 IP