Here's something that I wrote earlier that I thought might be useful to all the DP users who own business websites. It's just a little checklist that you can quickly look through and check against your website. These are simple things but they are often overlooked! Feel free to add more simple marketing checklist items to this thread! The success of your business lies largely in the happiness of your customers. If you can effectively make, and keep, your customers happy - you won't we able to stop them from buying from you again and again! Are you doing the best that you possibly can to keep a smile on your customer's faces? •Is your website easy to use? Do pages load fast, and with no errors? •Have you made it easy for customers to find the particular products or services that they are interested in? •Is your price, availability, and product or service information displayed clearly and correctly? •Do you make it clear of how long delivery will take? •Do you provide email notifications when an order is placed, when payment is made and when your products or services are sent, or completed? •Do you keep all personal data private? •Do you ask customer to verify high-value orders? •Do you deliver by (or before) the promised delivery date? •Do you have a clear returns policy allowing an easy return or replacement? •Do you provide quick, honest answers when the above expectations aren't met? This means being able to go through records, and someone who knows the order status and can solve problems quickly and efficiently. Hope this helps some people!