Web Signup billing $0.00

Discussion in 'Optigold ISP' started by James Taylo, Sep 20, 2004.

0
  1. #1
    I'm looking for something that I don't have turned on.
    When a customer signs up on the web, the "completed" page shows all proper info except it shows:
    $0.00 on the billing.
    There must be something that I haven't checked.
     
    James Taylo, Sep 20, 2004 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    If you look on their payments screen, does it actually show a $0 payment posted from their credit card?
     
    digitalpoint, Sep 20, 2004 IP
  3. James Taylo

    James Taylo Peon

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    #3
    It shows closed invoice with no line items.
    But, I picked services from the web signup.
    The services show up in the customer screen as bililng cycle items correctly.
    However the "bill now" box is not checked.
     
    James Taylo, Sep 20, 2004 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Do you have the system setup so that the first invoice only includes setup fees?
     
    digitalpoint, Sep 20, 2004 IP
  5. James Taylo

    James Taylo Peon

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    #5
    No setup fees.
     
    James Taylo, Sep 20, 2004 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    That's why I was asking... if you have it setup so the first invoice ONLY has setup fees, but you have no setup fees, it would result in a blank invoice.
     
    digitalpoint, Sep 20, 2004 IP
  7. James Taylo

    James Taylo Peon

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    #7
    Found it!
    Thanks.
     
    James Taylo, Sep 20, 2004 IP