Web Host Problem- Everything Gone

Discussion in 'General Chat' started by Silver89, Dec 20, 2006.

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  1. #1
    Ok,

    My web hosts jsut emailed me telling me that my foles were insecure due to a 777 so suspended my account.

    They now tell me that if my site is to be unsuspended then all files will be lost, i have hundreds of files and mysql databases lost becuase of this.

    Can a web host legally delete everything from your space that you are paying them to host??
     
    Silver89, Dec 20, 2006 IP
  2. Corey Bryant

    Corey Bryant Texan at Heart

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    #2
    What does their TOS say re: this? When was the last time you made a back up?
     
    Corey Bryant, Dec 20, 2006 IP
  3. Silver89

    Silver89 Notable Member

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    #3
    well all/most of the files are on my pc but the mysql databases have'nt been backed up in a long ime and alot! of data would be lost
     
    Silver89, Dec 20, 2006 IP
  4. krakjoe

    krakjoe Well-Known Member

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    #4
    doubt it give us a link to the aup / tos pages, unless they specifically state otherwise they assume full responsability of your data, and even then need your permission to change something as your site could contain confidential financial information for not just you but your customers.
     
    krakjoe, Dec 20, 2006 IP
  5. Silver89

    Silver89 Notable Member

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    #5
    Silver89, Dec 20, 2006 IP
  6. ian_batten

    ian_batten Well-Known Member

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    #6
    Read thoroughly through the TOS...maybe that will put your mind into some kind of understanding as to just what they will do.
    Best of luck.
     
    ian_batten, Dec 20, 2006 IP
  7. Corey Bryant

    Corey Bryant Texan at Heart

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    #7
    It states
    Basically it states they do not make backups - it seems they rely on you, the customer, to back up your data. They are there to host your site. There are some hosting companies that will do backups as well of your data (for a fee) and I am sure MidPhase will do that as well.

    But it seems they are not responsible for backups
     
    Corey Bryant, Dec 20, 2006 IP