Web host not activating my account

Discussion in 'Site & Server Administration' started by IamNed, Jul 21, 2006.

  1. #1
    I signed up with newista hosting several days ago and it promised on thier site to activate accounts within a day and it has probably been over 3 days. I purchased 2 cpanel accounts from them for $11 and while that isnt much money I dont like getting scammed. How much longer should i wait or should i contact my credit card company?
     
    IamNed, Jul 21, 2006 IP
  2. danielbruzual

    danielbruzual Active Member

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    #2
    Try to contact them directly over the phone. Depending on what they say, you should choose how to proceed (ask for a refund, contact credit car company, or just wait)
     
    danielbruzual, Jul 21, 2006 IP
  3. petertdavis

    petertdavis Notable Member

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    #3
    Maybe they saw your rep here and got scared. ;)

    Have you contacted their support?

    Sh*& happens, orders get lost, also check your spam filters you might find something in there.
     
    petertdavis, Jul 21, 2006 IP
  4. cormac

    cormac Peon

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    #4
    Shouldnt it take 24hrs at the most? I never had to wait that long for setup.

    Contact them and ask what the hold up is. If you dont get anywhere within 24hrs you can use this quoted from their site.

    There are plenty of hosts that will activate your account faster and for the same price.
     
    cormac, Jul 21, 2006 IP
  5. Mystique

    Mystique Well-Known Member

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    #5
    Long time ago I faced a similar problem with other hosting and I had to ask for a refund due to they needed a week or so to verify that my email and paypal account were really mine prior activation :eek:
     
    Mystique, Jul 21, 2006 IP
  6. IamNed

    IamNed Peon

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    #6
    Tried calling them by looking up the whois info the phone doesn't work. I am asked to open a support ticket, as if thats going to get me anywhere. I am still waiting for one of my other ticket to be answered and it has been almost 2 weeks :rolleyes:

    I used newista before for webhosting and I got my info within 24 hours of paying but now it seems like they have dropped the ball. Maybe they are understaffed? I dunno.
     
    IamNed, Jul 21, 2006 IP
  7. cormac

    cormac Peon

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    #7
    That doesnt sound good at all Ned and waiting 2 weeks for a support ticket? Nah move on and find a better host but get your money back first.
     
    cormac, Jul 21, 2006 IP