is there a way to get my leftover ADS balance refunded, because its all fake clicks and nothing else. Same mexican person clicking and been counting several clicks. Or i consider my money lost?
I am not sure about the refund policy, but maybe you should discontinue your ad(s) for a period of time....
And you think we have enough time to wait and come back to see if digital point fixed thier ads? Isnt it funny? They are selling services which is Fake Clicks? We have been using adwords, we keep track of all clicks and here same click is counted as 7 clicks? and Impressions are worse.
I am not a rep for DP, so therefore I can not answer your questions conerning their ad platform or how it works...
Why do you think this person is Mexican))) They may as well be Indian or Philippinian. Never had issues with DP ads so I cannot be of any help, unfortunately.
Because i can see the ip, where its coming from. And the funny thing is the website offering the services has no support. Only a forum.
Well, if you think IP shows your location... I recommend you reading a bit about VPN and proxies. I do understand your frustration yet the best solution seems to be contacting somebody of DP staff directly.
Sir, does it mater if its Proxy or VPN? rather then been ignorant and accpting the fact they have a bad click tracking system you are telling me to learn what is proxy and VPN? God.
Please understand I do not want to insult you. I just said that IP is not the absolute truth - and this does not matter in this case. What matters is the fact that you receive fake clicks and want have this rectified or your money refunded. To do this I recommend contacting somebody of DP staff directly. No offense meant, really.
Sir, I understand what you are telling, I tried contacting them on twitter, thats where i go when i click on contact us. I tweeted them and they told me to come here, Anyways thanks for your time and explaining me the issue. At least someone bothered to reply.
Not sure where you are seeing that, but you received a grand total of 1 click (for $0.10) from Mexico. This is what your clicks look like, which you can see here: https://advertising.digitalpoint.com/advertiser?action=clicks If you want me to help you figure out why they aren't tracking properly on your end, send me your web server logs first and I'll see if I can go digging. The forum *is* support, so not sure what you mean by only having a forum without support. As far as getting personalized/private one-on-one support, it doesn't really make sense from a resource allocation standpoint to offer that sort of service when the advertiser's grand total ad spend is less than $1.00. We have advertisers spending anywhere from the $25 funding minimum to over $100,000. There are a little over 10,000 advertisers that we have, so private support is reserved for the upper tier advertisers. The only way to be able to realistically offer private support for all advertisers would be to make the minimum ad spend somewhere around $2,500 or so (so that there are less to try and privately support).
So thats how you serve people to prove your self right you will past my person stats on a public forum, that is a shame! anyways i will send you logs if you can give me your email or something. I Cant go below a level to prove my self right.
I'm not trying to prove anyone right or wrong, I'm just showing you what I see and asking what you are seeing. Easiest thing to do for logs is just zip them up and put them somewhere and shoot me the URL privately to grab them.