Wasting my money

Discussion in 'Digital Point Ads' started by Usman Ahzaz, Apr 6, 2015.

  1. #1
    is there a way to get my leftover ADS balance refunded, because its all fake clicks and nothing else. Same mexican person clicking and been counting several clicks. Or i consider my money lost?
     
    Usman Ahzaz, Apr 6, 2015 IP
  2. dscurlock

    dscurlock Prominent Member

    Messages:
    4,564
    Likes Received:
    260
    Best Answers:
    0
    Trophy Points:
    300
    #2
    I am not sure about the refund policy, but maybe you
    should discontinue your ad(s) for a period of time....
     
    dscurlock, Apr 6, 2015 IP
  3. Usman Ahzaz

    Usman Ahzaz Member

    Messages:
    8
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    31
    #3
    And you think we have enough time to wait and come back to see if digital point fixed thier ads? Isnt it funny? They are selling services which is Fake Clicks? We have been using adwords, we keep track of all clicks and here same click is counted as 7 clicks? and Impressions are worse.
     
    Usman Ahzaz, Apr 7, 2015 IP
  4. dscurlock

    dscurlock Prominent Member

    Messages:
    4,564
    Likes Received:
    260
    Best Answers:
    0
    Trophy Points:
    300
    #4
    I am not a rep for DP, so therefore
    I can not answer your questions conerning
    their ad platform or how it works...
     
    dscurlock, Apr 7, 2015 IP
  5. H0stZealot

    H0stZealot Active Member

    Messages:
    327
    Likes Received:
    33
    Best Answers:
    0
    Trophy Points:
    70
    #5
    Why do you think this person is Mexican))) They may as well be Indian or Philippinian.

    Never had issues with DP ads so I cannot be of any help, unfortunately.
     
    Last edited: Apr 7, 2015
    H0stZealot, Apr 7, 2015 IP
  6. Usman Ahzaz

    Usman Ahzaz Member

    Messages:
    8
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    31
    #6
    Because i can see the ip, where its coming from. And the funny thing is the website offering the services has no support. Only a forum.
     
    Usman Ahzaz, Apr 7, 2015 IP
  7. H0stZealot

    H0stZealot Active Member

    Messages:
    327
    Likes Received:
    33
    Best Answers:
    0
    Trophy Points:
    70
    #7
    Well, if you think IP shows your location... I recommend you reading a bit about VPN and proxies.

    I do understand your frustration yet the best solution seems to be contacting somebody of DP staff directly.
     
    H0stZealot, Apr 7, 2015 IP
  8. Usman Ahzaz

    Usman Ahzaz Member

    Messages:
    8
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    31
    #8
    Sir, does it mater if its Proxy or VPN? rather then been ignorant and accpting the fact they have a bad click tracking system you are telling me to learn what is proxy and VPN? God.
     
    Usman Ahzaz, Apr 7, 2015 IP
  9. H0stZealot

    H0stZealot Active Member

    Messages:
    327
    Likes Received:
    33
    Best Answers:
    0
    Trophy Points:
    70
    #9
    Please understand I do not want to insult you. I just said that IP is not the absolute truth - and this does not matter in this case. What matters is the fact that you receive fake clicks and want have this rectified or your money refunded. To do this I recommend contacting somebody of DP staff directly.

    No offense meant, really.
     
    H0stZealot, Apr 7, 2015 IP
  10. Usman Ahzaz

    Usman Ahzaz Member

    Messages:
    8
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    31
    #10
    Sir, I understand what you are telling, I tried contacting them on twitter, thats where i go when i click on contact us. I tweeted them and they told me to come here, Anyways thanks for your time and explaining me the issue. At least someone bothered to reply. :)
     
    Usman Ahzaz, Apr 7, 2015 IP
  11. H0stZealot

    H0stZealot Active Member

    Messages:
    327
    Likes Received:
    33
    Best Answers:
    0
    Trophy Points:
    70
    #11
    why not sending them a direct message through DP private message feature?
     
    H0stZealot, Apr 7, 2015 IP
  12. dscurlock

    dscurlock Prominent Member

    Messages:
    4,564
    Likes Received:
    260
    Best Answers:
    0
    Trophy Points:
    300
    #12
    I was thinking about that too...
    I really didnt want to ask...
    Hahaha....
     
    dscurlock, Apr 7, 2015 IP
  13. lukey372

    lukey372 Notable Member

    Messages:
    2,694
    Likes Received:
    73
    Best Answers:
    0
    Trophy Points:
    250
    #13
    lukey372, Apr 7, 2015 IP
  14. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #14
    Not sure where you are seeing that, but you received a grand total of 1 click (for $0.10) from Mexico.

    This is what your clicks look like, which you can see here: https://advertising.digitalpoint.com/advertiser?action=clicks
    [​IMG]

    If you want me to help you figure out why they aren't tracking properly on your end, send me your web server logs first and I'll see if I can go digging.

    The forum *is* support, so not sure what you mean by only having a forum without support.

    As far as getting personalized/private one-on-one support, it doesn't really make sense from a resource allocation standpoint to offer that sort of service when the advertiser's grand total ad spend is less than $1.00. We have advertisers spending anywhere from the $25 funding minimum to over $100,000. There are a little over 10,000 advertisers that we have, so private support is reserved for the upper tier advertisers. The only way to be able to realistically offer private support for all advertisers would be to make the minimum ad spend somewhere around $2,500 or so (so that there are less to try and privately support).
     
    digitalpoint, Apr 7, 2015 IP
  15. Usman Ahzaz

    Usman Ahzaz Member

    Messages:
    8
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    31
    #15
    So thats how you serve people to prove your self right you will past my person stats on a public forum, that is a shame! anyways i will send you logs if you can give me your email or something. I Cant go below a level to prove my self right.
     
    Usman Ahzaz, Apr 7, 2015 IP
  16. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #16
    I'm not trying to prove anyone right or wrong, I'm just showing you what I see and asking what you are seeing.

    Easiest thing to do for logs is just zip them up and put them somewhere and shoot me the URL privately to grab them.
     
    digitalpoint, Apr 7, 2015 IP
  17. Usman Ahzaz

    Usman Ahzaz Member

    Messages:
    8
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    31
    #17
    I will do that sir. and let you know with the logs
     
    Usman Ahzaz, Apr 7, 2015 IP