I was in the process of trying to communicate with their customer support to make a payment when they terminated my account. I've communicated on chat many times that I want to automatically pay and I signed up with my credit card and paypal and it never worked. The automatic payment system they have in place isn't functioning properly. When I logged in to reach out to their customer support for assistance, my account ended up being terminated. This resulted in all of my files being locked, and they insisted on a $150 fee to unlock my account and restore access. I've been a loyal member for more than a decade, and it's disheartening to be treated this way. If you're considering their services, I would advise against it. Additionally, I've been experiencing issues with my website – errors and glitches have been causing it to load incorrectly. I was attempting to get their attention to address and resolve these problems.