They usually say that they will address your problem within 48 hours of submitting it. But lately I am having to wait 4-5 days to get a resolution to my problems. Sometimes even longer if it happens right beofre the weekend. The problem is usually some affiliate sending a suspiciously high number of clicks that relly kill my 7 day EPC. How long does it usually take to get a response for you guys?
a week? never sometimes you wait a week for a computer generated response that has nothing to do with your question, try calling.
They may have researched it during that time but I would have thought that they would have sent you a response telling you that they were doing so. They usually get back to me within 12-18 hours after a request. Never heard or multiple day turnaround time. I would have emailed back in that time, included the ticket number as they request and asked for an update.