vtiger outgoing server issue

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#1

im getting error for latest vtiger version for setting outgoing mails
below is the error info

Test Mail Status : Mail could not be sent to the admin user. Please check the admin emailid/Server settings

any expert here who can help

forumrating, Nov 14, 2012 IP

dujmovicv Member

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#2

This is a PHP sub forum. It would be helpful if you could post the php code of the file you're using for outgoing emails so we can have a look...

dujmovicv, Nov 14, 2012 IP

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#3

i tried using the following instructions below in outgoing mail server, but it gives the error as i mentioned in first post

https://www.vtiger.com/blogs/?p=623

below is the code

<?php
/*********************************************************************************
** The contents of this file are subject to the vtiger CRM Public License Version 1.0
* ("License"); You may not use this file except in compliance with the License
* The Original Code is: vtiger CRM Open Source
* The Initial Developer of the Original Code is vtiger.
* Portions created by vtiger are Copyright (C) vtiger.
* All Rights Reserved.
*
********************************************************************************/

require_once("modules/Emails/class.phpmailer.php");
require_once 'include/utils/CommonUtils.php';

/** Function used to send email
* $module -- current module
* $to_email -- to email address
* $from_name -- currently loggedin user name
* $from_email -- currently loggedin vtiger_users's email id. you can give as '' if you are not in HelpDesk module
* $subject -- subject of the email you want to send
* $contents -- body of the email you want to send
* $cc -- add email ids with comma seperated. - optional
* $bcc -- add email ids with comma seperated. - optional.
* $attachment -- whether we want to attach the currently selected file or all vtiger_files.[values = current,all] - optional
* $emailid -- id of the email object which will be used to get the vtiger_attachments
*/
function send_mail($module,$to_email,$from_name,$from_email,$subject,$contents,$cc='',$bcc='',$attachment='',$emailid='',$logo='')
{

global $adb, $log;
global $root_directory;
global $HELPDESK_SUPPORT_EMAIL_ID, $HELPDESK_SUPPORT_NAME;

$uploaddir = $root_directory ."/test/upload/";

$adb->println("To id => '".$to_email."'\nSubject ==>'".$subject."'\nContents ==> '".$contents."'");

//Get the email id of assigned_to user -- pass the value and name, name must be "user_name" or "id"(field names of vtiger_users vtiger_table)
//$to_email = getUserEmailId('id',$assigned_user_id);

//if module is HelpDesk then from_email will come based on support email id
if($from_email == '') {
//if from email is not defined, then use the useremailid as the from address
$from_email = getUserEmailId('user_name',$from_name);
}

//if the newly defined from email field is set, then use this email address as the from address
//and use the username as the reply-to address
$query = "select * from vtiger_systems where server_type=?";
$params = array('email');
$result = $adb->pquery($query,$params);
$from_email_field = $adb->query_result($result,0,'from_email_field');
if(isUserInitiated()) {
$replyToEmail = $from_email;
} else {
$replyToEmail = $from_email_field;
}
if(isset($from_email_field) && $from_email_field!=''){
//setting from _email to the defined email address in the outgoing server configuration
$from_email = $from_email_field;
}

if($module != "Calendar")
$contents = addSignature($contents,$from_name);

$mail = new PHPMailer();

setMailerProperties($mail,$subject,$contents,$from_email,$from_name,trim($to_email,","),$attachment,$emailid,$module,$logo);
setCCAddress($mail,'cc',$cc);
setCCAddress($mail,'bcc',$bcc);
if(!empty($replyToEmail)) {
$mail->AddReplyTo($replyToEmail);
}

// vtmailscanner customization: If Support Reply to is defined use it.
global $HELPDESK_SUPPORT_EMAIL_REPLY_ID;
if($HELPDESK_SUPPORT_EMAIL_REPLY_ID && $HELPDESK_SUPPORT_EMAIL_ID != $HELPDESK_SUPPORT_EMAIL_REPLY_ID) {
$mail->AddReplyTo($HELPDESK_SUPPORT_EMAIL_REPLY_ID);
}
// END

// Fix: Return immediately if Outgoing server not configured
if(empty($mail->Host)) {
return 0;
}
// END

$mail_status = MailSend($mail);

if($mail_status != 1)
{
$mail_error = getMailError($mail,$mail_status,$mailto);
}
else
{
$mail_error = $mail_status;
}

return $mail_error;
}

/** Function to get the user Email id based on column name and column value
* $name -- column name of the vtiger_users vtiger_table
* $val -- column value
*/
function getUserEmailId($name,$val)
{
global $adb;
$adb->println("Inside the function getUserEmailId. --- ".$name." = '".$val."'");
if($val != '')
{
//done to resolve the PHP5 specific behaviour
$sql = "SELECT email1, email2, secondaryemail from vtiger_users WHERE status='Active' AND ". $adb->sql_escape_string($name)." = ?";
$res = $adb->pquery($sql, array($val));
$email = $adb->query_result($res,0,'email1');
if($email == '')
{
$email = $adb->query_result($res,0,'email2');
if($email == '')
{
$email = $adb->query_result($res,0,'secondaryemail ');
}
}
$adb->println("Email id is selected => '".$email."'");
return $email;
}
else
{
$adb->println("User id is empty. so return value is ''");
return '';
}
}

/** Funtion to add the user's signature with the content passed
* $contents -- where we want to add the signature
* $fromname -- which user's signature will be added to the contents
*/
function addSignature($contents, $fromname)
{
global $adb;
$adb->println("Inside the function addSignature");

$sign = nl2br($adb->query_result($adb->pquery("select signature from vtiger_users where user_name=?", array($fromname)),0,"signature"));
if($sign != '')
{
$contents .= ' '.$sign;
$adb->println("Signature is added with the body => '.".$sign."'");
}
else
{
$adb->println("Signature is empty for the user => '".$fromname."'");
}
return $contents;
}

/** Function to set all the Mailer properties
* $mail -- reference of the mail object
* $subject -- subject of the email you want to send
* $contents -- body of the email you want to send
* $from_email -- from email id which will be displayed in the mail
* $from_name -- from name which will be displayed in the mail
* $to_email -- to email address -- This can be an email in a single string, a comma separated
* list of emails or an array of email addresses
* $attachment -- whether we want to attach the currently selected file or all vtiger_files.
[values = current,all] - optional
* $emailid -- id of the email object which will be used to get the vtiger_attachments - optional
*/
function setMailerProperties($mail,$subject,$contents,$from_email,$from_name,$to_email,$attachment='',$emailid='',$module='',$logo='')
{
global $adb;
$adb->println("Inside the function setMailerProperties");
if($module == "Support" || $logo ==1)
$mail->AddEmbeddedImage('themes/images/logo_mail.jpg', 'logo', 'logo.jpg',"base64","image/jpg");

$mail->Subject = $subject;
$mail->Body = $contents;
//$mail->Body = html_entity_decode(nl2br($contents)); //if we get html tags in mail then we will use this line
$mail->AltBody = strip_tags(preg_replace(array("//i","/ /i","/ /i"),array("\n","\n","\n"),$contents));

$mail->IsSMTP(); //set mailer to use SMTP
//$mail->Host = "smtp1.example.com;smtp2.example.com"; // specify main and backup server

setMailServerProperties($mail);

//Handle the from name and email for HelpDesk
$mail->From = $from_email;
$rs = $adb->pquery("select first_name,last_name from vtiger_users where user_name=?", array($from_name));
$num_rows = $adb->num_rows($rs);
if($num_rows > 0)
$from_name = getFullNameFromQResult($rs, 0, 'Users');

$mail->FromName = decode_html($from_name);

$mail->Sender= getReturnPath($mail->Host);

if($to_email != '')
{
if(is_array($to_email)) {
for($j=0,$num=count($to_email);$j<$num;$j++) {
$mail->addAddress($to_email[$j]);
}
} else {
$_tmp = explode(",",$to_email);
for($j=0,$num=count($_tmp);$j<$num;$j++) {
$mail->addAddress($_tmp[$j]);
}
}
}

//commented so that it does not add from_email in reply to
//$mail->AddReplyTo($from_email);
$mail->WordWrap = 50;

//If we want to add the currently selected file only then we will use the following function
if($attachment == 'current' && $emailid != '')
{
if (isset($_REQUEST['filename_hidden'])) {
$file_name = $_REQUEST['filename_hidden'];
} else {
$file_name = $_FILES['filename']['name'];
}
addAttachment($mail,$file_name,$emailid);
}

//This will add all the vtiger_files which are related to this record or email
if($attachment == 'all' && $emailid != '')
{
addAllAttachments($mail,$emailid);
}

$mail->IsHTML(true); // set email format to HTML

return;
}

/** Function to set the Mail Server Properties in the object passed
* $mail -- reference of the mailobject
*/
function setMailServerProperties($mail)
{
global $adb;
$adb->println("Inside the function setMailServerProperties");

$res = $adb->pquery("select * from vtiger_systems where server_type=?", array('email'));
if(isset($_REQUEST['server']))
$server = $_REQUEST['server'];
else
$server = $adb->query_result($res,0,'server');
if(isset($_REQUEST['server_username']))
$username = $_REQUEST['server_username'];
else
$username = $adb->query_result($res,0,'server_username');
if(isset($_REQUEST['server_password']))
$password = $_REQUEST['server_password'];
else
$password = $adb->query_result($res,0,'server_password');
// Prasad: First time read smtp_auth from the request
if(isset($_REQUEST['smtp_auth']))
{
$smtp_auth = $_REQUEST['smtp_auth'];
if($smtp_auth == 'on')
$smtp_auth = 'true';
}
else if (isset($_REQUEST['module']) && $_REQUEST['module'] == 'Settings' && (!isset($_REQUEST['smtp_auth'])))
{
//added to avoid issue while editing the values in the outgoing mail server.
$smtp_auth = 'false';
}
else
$smtp_auth = $adb->query_result($res,0,'smtp_auth');

$adb->println("Mail server name,username & password => '".$server."','".$username."','".$password."'");
if($smtp_auth == "true"){
$mail->SMTPAuth = true; // turn on SMTP authentication
}
$mail->Host = $server; // specify main and backup server
$mail->Username = $username ; // SMTP username
$mail->Password = $password ; // SMTP password

return;
}

/** Function to add the file as attachment with the mail object
* $mail -- reference of the mail object
* $filename -- filename which is going to added with the mail
* $record -- id of the record - optional
*/
function addAttachment($mail,$filename,$record)
{
global $adb, $root_directory;
$adb->println("Inside the function addAttachment");
$adb->println("The file name is => '".$filename."'");

//This is the file which has been selected in Email EditView
if(is_file($filename) && $filename != '')
{
$mail->AddAttachment($root_directory."test/upload/".$filename);
}
}

/** Function to add all the vtiger_files as attachment with the mail object
* $mail -- reference of the mail object
* $record -- email id ie., record id which is used to get the all vtiger_attachments from database
*/
function addAllAttachments($mail,$record)
{
global $adb,$log, $root_directory;
$adb->println("Inside the function addAllAttachments");

//Retrieve the vtiger_files from database where avoid the file which has been currently selected
$sql = "select vtiger_attachments.* from vtiger_attachments inner join vtiger_seattachmentsrel on vtiger_attachments.attachmentsid = vtiger_seattachmentsrel.attachmentsid inner join vtiger_crmentity on vtiger_crmentity.crmid = vtiger_attachments.attachmentsid where vtiger_crmentity.deleted=0 and vtiger_seattachmentsrel.crmid=?";
$res = $adb->pquery($sql, array($record));
$count = $adb->num_rows($res);

for($i=0;$i<$count;$i++)
{
$fileid = $adb->query_result($res,$i,'attachmentsid');
$filename = decode_html($adb->query_result($res,$i,'name'));
$filepath = $adb->query_result($res,$i,'path');
$filewithpath = $root_directory.$filepath.$fileid."_".$filename;

//if the file is exist in test/upload directory then we will add directly
//else get the contents of the file and write it as a file and then attach (this will occur when we unlink the file)
if(is_file($filewithpath))
{
$mail->AddAttachment($filewithpath,$filename);
}
}
}

/** Function to set the CC or BCC addresses in the mail
* $mail -- reference of the mail object
* $cc_mod -- mode to set the address ie., cc or bcc
* $cc_val -- addresss with comma seperated to set as CC or BCC in the mail
*/
function setCCAddress($mail,$cc_mod,$cc_val)
{
global $adb;
$adb->println("Inside the functin setCCAddress");

if($cc_mod == 'cc')
$method = 'AddCC';
if($cc_mod == 'bcc')
$method = 'AddBCC';
if($cc_val != '')
{
$ccmail = explode(",",trim($cc_val,","));
for($i=0;$i<count($ccmail);$i++)
{
$addr = $ccmail[$i];
$cc_name = preg_replace('/([^@]+)@(.*)/', '$1', $addr); // First Part Of Email
if(stripos($addr, '<')) {
$name_addr_pair = explode("<",$ccmail[$i]);
$cc_name = $name_addr_pair[0];
$addr = trim($name_addr_pair[1],">");
}
if($ccmail[$i] != '')
$mail->$method($addr,$cc_name);
}
}
}

/** Function to send the mail which will be called after set all the mail object values
* $mail -- reference of the mail object
*/
function MailSend($mail)
{
global $log;
$log->info("Inside of Send Mail function.");
if(!$mail->Send())
{
$log->debug("Error in Mail Sending : Error log = '".$mail->ErrorInfo."'");
return $mail->ErrorInfo;
}
else
{
$log->info("Mail has been sent from the vtigerCRM system : Status : '".$mail->ErrorInfo."'");
return 1;
}
}

/** Function to get the Parent email id from HelpDesk to send the details about the ticket via email
* $returnmodule -- Parent module value. Contact or Account for send email about the ticket details
* $parentid -- id of the parent ie., contact or vtiger_account
*/
function getParentMailId($parentmodule,$parentid)
{
global $adb;
$adb->println("Inside the function getParentMailId. \n parent module and id => ".$parentmodule."&".$parentid);

if($parentmodule == 'Contacts')
{
$tablename = 'vtiger_contactdetails';
$idname = 'contactid';
$first_email = 'email';
$second_email = 'secondaryemail';
}
if($parentmodule == 'Accounts')
{
$tablename = 'vtiger_account';
$idname = 'accountid';
$first_email = 'email1';
$second_email = 'email2';
}
if($parentid != '')
{
//$query = 'select * from '.$tablename.' where '.$idname.' = '.$parentid;
$query = 'select * from '.$tablename.' where '. $idname.' = ?';
$res = $adb->pquery($query, array($parentid));
$mailid = $adb->query_result($res,0,$first_email);
$mailid2 = $adb->query_result($res,0,$second_email);
}
if($mailid == '' && $mailid2 != '')
$mailid = $mailid2;

return $mailid;
}

/** Function to parse and get the mail error
* $mail -- reference of the mail object
* $mail_status -- status of the mail which is sent or not
* $to -- the email address to whom we sent the mail and failes
* return -- Mail error occured during the mail sending process
*/
function getMailError($mail,$mail_status,$to)
{
//Error types in class.phpmailer.php
/*
provide_address, mailer_not_supported, execute, instantiate, file_access, file_open, encoding, data_not_accepted, authenticate,
connect_host, recipients_failed, from_failed
*/

global $adb;
$adb->println("Inside the function getMailError");

$msg = array_search($mail_status,$mail->language);
$adb->println("Error message ==> ".$msg);

if($msg == 'connect_host')
{
$error_msg = $msg;
}
elseif(strstr($msg,'from_failed'))
{
$error_msg = $msg;
}
elseif(strstr($msg,'recipients_failed'))
{
$error_msg = $msg;
}
else
{
$adb->println("Mail error is not as connect_host or from_failed or recipients_failed");
//$error_msg = $msg;
}

$adb->println("return error => ".$error_msg);
return $error_msg;
}

/** Function to get the mail status string (string of sent mail status)
* $mail_status_str -- concatenated string with all the error messages with &&& seperation
* return - the error status as a encoded string
*/
function getMailErrorString($mail_status_str)
{
global $adb;
$adb->println("Inside getMailErrorString function.\nMail status string ==> ".$mail_status_str);

$mail_status_str = trim($mail_status_str,"&&&");
$mail_status_array = explode("&&&",$mail_status_str);
$adb->println("All Mail status ==>\n".$mail_status_str."\n");

foreach($mail_status_array as $key => $val)
{
$list = explode("=",$val);
$adb->println("Mail id & status ==> ".$list[0]." = ".$list[1]);
if($list[1] == 0)
{
$mail_error_str .= $list[0]."=".$list[1]."&&&";
}
}
$adb->println("Mail error string => '".$mail_error_str."'");
if($mail_error_str != '')
{
$mail_error_str = 'mail_error='.base64_encode($mail_error_str);
}
return $mail_error_str;
}

/** Function to parse the error string
* $mail_error_str -- base64 encoded string which contains the mail sending errors as concatenated with &&&
* return - Error message to display
*/
function parseEmailErrorString($mail_error_str)
{
//TODO -- we can modify this function for better email error handling in future
global $adb, $mod_strings;
$adb->println("Inside the parseEmailErrorString function.\n encoded mail error string ==> ".$mail_error_str);

$mail_error = base64_decode($mail_error_str);
$adb->println("Original error string => ".$mail_error);
$mail_status = explode("&&&",trim($mail_error,"&&&"));
foreach($mail_status as $key => $val)
{
$status_str = explode("=",$val);
$adb->println('Mail id => "'.$status_str[0].'".........status => "'.$status_str[1].'"');
if($status_str[1] != 1 && $status_str[1] != '')
{
$adb->println("Error in mail sending");
if($status_str[1] == 'connect_host')
{
$adb->println("if part - Mail sever is not configured");
$errorstr .= ' '.$mod_strings['MESSAGE_CHECK_MAIL_SERVER_NAME'].'';
break;
}
elseif($status_str[1] == '0')
{
$adb->println("first elseif part - status will be 0 which is the case of assigned to vtiger_users's email is empty.");
$errorstr .= ' '.$mod_strings['MESSAGE_MAIL_COULD_NOT_BE_SEND'].' '.$mod_strings['MESSAGE_PLEASE_CHECK_FROM_THE_MAILID'].'';
//Added to display the message about the CC && BCC mail sending status
if($status_str[0] == 'cc_success')
{
$cc_msg = 'But the mail has been sent to CC & BCC addresses.';
$errorstr .= ' '.$cc_msg.'';
}
}
elseif(strstr($status_str[1],'from_failed'))
{
$adb->println("second elseif part - from email id is failed.");
$from = explode('from_failed',$status_str[1]);
$errorstr .= " ".$mod_strings['MESSAGE_PLEASE_CHECK_THE_FROM_MAILID']." '".$from[1]."'";
}
else
{
$adb->println("else part - mail send process failed due to the following reason.");
$errorstr .= " ".$mod_strings['MESSAGE_MAIL_COULD_NOT_BE_SEND_TO_THIS_EMAILID']." '".$status_str[0]."'. ".$mod_strings['PLEASE_CHECK_THIS_EMAILID']."";
}
}
}
$adb->println("Return Error string => ".$errorstr);
return $errorstr;
}

function isUserInitiated() {
return (($_REQUEST['module'] == 'Emails' || $_REQUEST['module'] == 'Webmails') &&
($_REQUEST['action'] == 'mailsend' || $_REQUEST['action'] == 'webmailsend' || $_REQUEST['action'] == 'Save'));
}

/**
* Function to get the group users Email ids
*/
function getDefaultAssigneeEmailIds($groupId) {
global $adb;
$emails = Array();
if($groupId != '') {
require_once 'include/utils/GetGroupUsers.php';
$userGroups = new GetGroupUsers();
$userGroups->getAllUsersInGroup($groupId);
$result = $adb->pquery('SELECT email1,email2,secondaryemail FROM vtiger_users WHERE vtiger_users.id IN
('. generateQuestionMarks($userGroups->group_users).')',
array($userGroups->group_users));
$rows = $adb->num_rows($result);
for($i = 0;$i < $rows; $i++) {
$email = $adb->query_result($result,$i,'email1');
if($email == '') {
$email = $adb->query_result($result,$i,'email2');
if($email == '') {
$email = $adb->query_result($result,$i,'secondaryemail');
} else {
$email = '';
}
}
array_push($emails,$email);
}
$adb->println("Email ids are selected => '".$emails."'");
return $emails;
} else {
$adb->println("User id is empty. so return value is ''");
return '';
}
}

?>
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vtiger outgoing server issue

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